[Index]

Model: relation/SparkUser

Webex Teams

To access the latest documentation, go to Documentation and Resources at: https://voss.portalshape.com

Webex Teams is a Cloud-Based Business Collaboration Service, which allows employees to message, meet, and call instantly in order to strengthen relationships and increase productivity.

Webex Teams combines mobile devices and other communications tools to provide instant communications and live meetings to ensure a professional and effective collaboration experience.

Webex Teams main functionality includes:

• Messaging. Business messaging allows users to prepare, share, and repeat content. It facilitates one-on-one or team messaging facilities in virtual rooms.
• Meeting. Connect teams and meet customers easily with the added benefits of messaging and content sharing before, during, and after the meeting.
• Call. The service enables voice and video communications via mobile, desktop, and room-based devices. Connect your existing PSTN1 services to Webex Teams to enjoy one-touch directory dialing and join meetings from anywhere on any device. Mobile users get features such as single number reach, single voicemail service, video services, and the ability to seamlessly move between devices during a call.

Webex Teams Feature Reference

• Webex Teams Services:
  • Spark Feature Workflow
  • Create Webex Teams Service
• Webex Teams Users:
  • Provision the Spark Service
  • Add Spark User
  • Delete Webex Teams User
  • Webex Teams User CSV files
  • Bulk Update Webex Teams Users
  • Webex Teams Licenses
  • Add Subscribers (Webex Teams tab)
• Webex Teams Workspaces:
  • Webex Teams Workspaces
  • Manual Steps

Webex App

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Overview

Cisco Webex is a cloud-based business collaboration service that allows employees to message, meet, and call instantly in order to strengthen relationships and increase productivity.

Cisco Webex combines mobile devices and other communications tools to provide instant communications and live meetings to ensure a professional and effective collaboration experience.

The table describes the main Cisco Webex features:

Cisco Webex Workflow

To access the flowcharts, view the topic via the release documentation at: https://documentation.voss-solutions.com/automate.html

Related Topics

• Cisco Webex Server
  • WebEx Server
• Cisco Webex Services:
  • Create Webex App Service
• Cisco Webex Users:
  • Bulk Update Webex App Users
  • Webex App Licenses
  • Add a Subscriber (Webex App tab)
• Cisco Webex Workspaces:
  • Webex Apps Workspaces
  • Webex App Manual Steps
• Cisco Webex Locations
  • Webex Locations

The high-level Cisco Webex workflow steps outlined in the flowchart above are detailed below:

1. (Mandatory) Create Cisco Webex service.

2. (Optional) Enable Cisco Webex in Entitlement.

   Relevant only when using entitlement profiles.

   Select the Webex App checkbox (at the appropriate hierarchy level), in the entitlement catalog and entitlement profile:

   • Entitlement > Catalogs
   • Entitlement > Profiles

3. Sync existing Cisco Webex users for the customer

   Two methods for syncs:

   • On the Customer Access page, click Action > Sync Webex App Users
   • Run a sync by executing SyncSpark[Customer] (via Administration Tools > Data Sync).

   Important: To properly sync in calling behavior settings, ensure the sync setting, Quick Import, is set to False (disabled), and Refresh Existing (Changed) Data is set to True (enabled) on all data syncs that include the device/Spark/user model. By default, these are:

   • SyncSparkUsersXXX, and
   • SyncSparkXXXX

   These are the default settings for the device/spark/User syncs, but it is important to ensure they correctly configured before syncing in users.

   • Webex numbers are synced in and maintained in device/spark/Number and the Number Inventory.

     Numbers of synced Cisco Webex users have: status: Used, usage: User and vendor: Webex Calling in the Number Inventory. See Number Status and Usage.

   • Licenses are synced and maintained in device/spark/License.

   • Locations are synced - see: Webex Locations.

   • Rooms, Teams and Groups details are synced in as read-only data to device/spark/Room, device/spark/Team and device/spark/Group respectively.

   • Calling is synced in to device/spark/UserConfig, where the settings can be managed per user if the assigned license of which is "Webex Calling - Professional".

4. Add a Cisco Webex user in VOSS Automate

   Methods to add Webex users:

   • Via Webex Teams Quick Add Subscriber (view/WebexTeamsSubscriberQas)

     See Webex Teams Quick Add Subscriber.

   • Via Subscriber Management > Subscribers

     • See details on the Webex App on the Subscriber topic. See the Cisco Webex topic under Add a Subscriber.

   • Via Subscriber Management > Quick Add Subscriber

     To add a Cisco Webex user using Quick Add Subscriber (QAS), choose the Webex Teams User Template to use for the user. This selection overrides the default user template referenced in the Quick Add Subscriber Groups* associated with the user.

     If a Webex Teams User Template is not selected from the drop-down, selection falls back to the Webex Teams User Template referenced in the associated Quick Add Subscriber Groups. If you want customized values, clone the Webex Teams User Template (via Customizations > Configuration Templates), and edit as required.

   • Via Webex App > Users

     See Add Webex App User.

     • Phone Numbers and Assigned Licenses can be selected
     • By default, Calling Behavior is Calling in Webex App.
     • By default, No administrator privileges is enabled.

5. Provision Cisco Webex for an existing user

   See: Provision Webex App

Webex Teams Quick Subscriber

This procedure adds a Webex Teams user via a standalone view called view/WebexTeamsSubscriberQas.

1. In the Admin Portal, go to (default menus) Cisco Webex App > Quick Subscriber.

2. Select the checkbox to define whether to include users at a higher hierarchy.

3. Fill out (new user) or select a username (existing user).

   Note

   • Once you select a username, to add a new Webex Control Hub user or to update an existing Webex Control Hub user, some details display in read-only fields on the page.

   • When adding new users (typing a name into Username field), user details, phone number and Quick Add Group can be entered.

     Adding a new user is not possible for a Webex Control Hub that is directory synced, that is, the associated Spark Customer details show the Directory Synchronization Enabled checkbox active.

   • If a Webex Control Hub is directory synced, only an existing user can be configured by selecting the user's Email address and then for example update the phone number or Quick Add Group.

4. Select a Quick Add Group, which provides Cisco Webex settings.

   If the Webex Calling group is selected, this allows for the user is to be assigned a "Webex Calling - Professional" license that enables the management of calling settings. In this Quick Add Group, the configuration template selected in the Default Webex App Calling Template is "Default Webex Teams User Calling Template".

   Note

   If this Quick Add Group is available in a Subscriber Profile, then the Add Subscriber from Profile subscriber management option will also allow for the management of calling settings.

5. Select a phone number, or select the Use next available line checkbox.

   Note

   If the user is LDAP-synced, updated phone number details are written back to the LDAP user.

6. Save your changes.

   An email notification may be sent to the user (provided the required email setup is configured).

Add a Cisco Webex User

This procedure adds a new Cisco Webex user in VOSS Automate.

1. Log in to the Admin Portal as a Provider, Reseller, Customer, or Site administrator.

2. Go to (default menus) Cisco Webex App > Users.

3. View existing Cisco Webex users (synced, or added in VOSS Automate).

4. Click Add.

5. Choose the hierarchy where you want to add the Cisco Webex user.

6. Fill out fields on the Account Details & Calling Settings tab/panel:

   • (Mandatory). Email Address

     Note

     The email address is used to match users when they're moved during an overbuild.

   • First name and last name

   • Manager ID: to select the email address of the manager.

   • Location: the Location selected from those specified on the Webex Control Hub - as synced in.

   • Calling Behavior. Options are auto-populated, and display as one of the following:

     • Calling in Webex App

     • Calling in Webex App (Unified CM)

       Fields for device creation (Iphone, Android, CSF, Tablet) are displayed and checked by default.

     • Cisco Jabber App

     • Third Party App

   • Phone Numbers: The fields: Type (e.g. "Work") and Number are available for each entry.

   • Extension: Webex Calling extension is available if a user has a Webex Calling license.

   • Assigned Licenses: selected from licenses available on the Cisco Webex service as synced in from the Webex Control Hub.

     • Depending on a user's license, services such as Collaboration, Conferencing are available.

     • If Webex calling is enabled and a user is assigned a Webex Calling - Professional license, a Calling Settings panel on the form allows for the user management of Calling Settings (such as Barge In, Caller ID, Call Forward, Call Recording, Call Waiting, Intercept).

       Note

       If a user has Calling Settings available, these need to be removed and to be reprovisioned if it is necessary to move the subscriber to another site. For move steps, see: Move Users.

7. On the Roles tab/panel, select relevant roles:

   • No administrator privileges (default)
   • Full administrator privileges. Access to all of the portal's features, including: assign roles, company policy and templates, device management licenses and upgrades, etc.
   • Read-only administrator privileges. Can view only whatever privileges are available to the full administrator.
   • Support Administrator privileges. Access to user information and support logs.
   • User and Device Administrator
   • Device Administrator

8. Click Save. The Cisco Webex user is added and can be viewed in the summary list view.

   Note

   The list view for Cisco Webex users also displays data (if available), for the following fields, by default:

   • On-Prem UCM Calling Service (True/False) - Defines whether calling services are on-premise or cloud. The On-Prem UCM Calling license is removed if the Cisco Webex Calling (with CUCM) is removed from the user.
   • Calling Behavior (determines license use) - options are:
     • Calling in Webex App - Allows calling via the Webex app using native Webex calling
     • Calling in Webex App (Unified CM) - Allows calling via the Webex app using a registration to CUCM
     • Cisco Jabber App - Allows calling using a Cisco Jabber client registered to CUCM
     • Third Party App - Allows calling using a third party app registered to CUCM
   • Use Organization's Domain (True/False) - When enabled, the Cisco Webex organization domain is used for calling in Cisco Webex (Unified CM)
   • UC Manager Profile - May be used to identify the required CUCM cluster when a calling behavior using CUCM is selected. If the default CUCM domain is selected, this is not required.

Delete a Cisco Webex User

This procedure deletes an existing Cisco Webex user (synced, or added via VOSS Automate).

1. Log in to the Admin Portal as a Provider, Reseller, Customer, or Site administrator.
2. Set the hierarchy to the Customer or Site level.
3. Go to (default menus) Cisco Webex App > Users.
4. Choose the Webex users you wish to delete (one or more).
5. Click Delete.
6. Click Yes to confirm.

Provisioning Subscribers with Cisco Webex

This section describes how to provision Cisco Webex for a subscriber, either via the Subscriber list view, or via Quick Add Subscriber (QAS).

Related Topics

• Add Webex App User
• Webex Teams Quick Add

Add Webex Teams User

Webex Teams Feature Reference

Use this procedure to add a Webex Teams User in VOSS-4-UC.

1. Log in as provider, reseller, customer, or site administrator.

2. Choose Webex Teams > Users. The Webex Teams Users screen is displayed showing all Webex Teams Users (synced, or added in VOSS-4-UC).

3. Click Add on the button bar.

4. Choose the required site from the Hierarchy drop-down to which you want to add the Webex Teams user and click OK.

5. Enter the following information on the Webex Teams Users input form:

6. On the Account Details tab complete, at minimum, the mandatory fields:

   • First Name
   • Last Name
   • Email Address*. This is a mandatory field. Also used to match users being moved during the overbuild process.
   • Login Enabled. Read only field. Check box selected = Only visible if the user has activated their Webex Teams account by accepting an email inviting them to join Webex Teams.
   • Invite Pending. Read only field. Check box selected = User has not yet responded to an email inviting them to join Webex Teams. Only visible once this form has been completed (steps 7 and 8), saved (Step 9) and then refreshed.

   The Status read only field shows for created users. A textual description of the user status based on Login Enabled and Invite Pending. For example: "The user has never logged in; a status cannot be determined".

   If native calling is enabled, Phone Numbers and Extension fields can be exposed for the user.

7. On the Services tab, choose the required enabled Services for the user by selecting the check boxes:

   Message

   • Webex Teams Messaging. Allows a user to exchange messages and share files with another person or a group of people.

   Meeting

   • Webex Teams 25 Party Meetings. Allows a user to host up to 25-party meetings in Webex Teams cloud spaces.
   • Webex Enterprise Edition 200. Webex Enterprise Edition.
   • Webex Collaboration Meeting Rooms. Allows users to come together for one meeting experience irrespective of the devices and software they use – whether that’s video conferencing services like WebEx or other systems like Polycom.

   Hybrid Calendar Services

   • Microsoft Exchange/Office 365. Select for users who have mailboxes in on-premises Exchange or Office 365.
   • Google Calendar. Enable for users using Google Calendar.

   Hybrid Call Services

   • Aware. Makes Webex Teams "aware" of all calls across your existing unified communications system. Hybrid Call Services Connect (see field below) is dependent on Hybrid Call Services Aware.

   • Connect. Deployed on top of Hybrid Call Services Aware (see above field) and amongst other things, connects Webex Teams with VOSS-4-UC so that they work together. Enabled = Remote Device created.

     Note that with Hybrid Call Service Aware and Hybrid Call Service Connect together, users can make the same calls from either their desk phones or the Webex Teams app as well as hear incoming calls ring both their desk phones and the Webex Teams app and answer the call on either.

   If calling is enabled for the user, a Calling group of controls also shows under the Services tab.

8. On the Roles tab, choose the Roles for the user by selecting the check boxes:

   • No administrator privileges
   • Full administrator privileges. Access to all of the portal's features, including: assign roles, company policy and templates, device management licenses and upgrades, etc.
   • Read-only administrator privileges. Can view only whatever privileges are available to the full administrator.
   • Support Administrator privileges. Access to user information and support logs.
   • User and Device Administrator
   • Device Administrator

9. Click Save on the button bar when complete to add the Webex Teams User.

Delete Webex Teams User

Webex Teams Feature Reference

Use this procedure to delete a Webex Teams user (synced, or added via VOSS-4-UC).

1. Log in as provider, reseller, customer, or site administrator.
2. Set the hierarchy to the Customer or Site level.
3. Choose Subscriber Management > Webex Teams Users.
4. Select one or more check boxes next to the Webex Teams Users you want to delete, and then click Delete.
5. Click Yes to continue to delete or No to abort the process.

This relation implements the workflows to manage Spark Users.

Model Details: relation/SparkUser