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Model: view/WebDriverCucmClusterMohAudioSourceManagement

CUCM Music On Hold

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Overview

VOSS Automate allows an administrator to manage Music On Hold (MOH) servers and files from within the Admin Portal, and to upload MOH files to Cisco Unified CM (CUCM).

To access the flowcharts, view the topic via the release documentation at: https://documentation.voss-solutions.com/automate.html

Managing MOH files involves:

1. Adding a CUCM MOH cluster for uploading MOH files.
2. Uploading MOH .wav files to VOSS Automate, and (optionally) to the CUCM MOH cluster. VOSS Automate syncs the file to CUCM once it's added to the CUCM MOH cluster.
3. Adding MOH audio sources for use in VOSS Automate (for example, to manage lines and hunt groups).

A MOH file you're adding is uploaded to the VOSS Automate database, and if you selected a MOH cluster, the file is also added to the MOH cluster (to the publisher, and to any subscriber servers flagged as music servers). A data sync is triggered to add the files to CUCM, and any MOH files on CUCM are imported to VOSS Automate in the sync. These MOH files are available for selection when adding or managing MOH audio source files.

Call Managers (CUCM), MOH Files, NDLs, and Upgrading VOSS Automate

When uploading MOH files at site level, the CUCM MOH cluster is automatically selected based on the site Network Device List (NDL).

Since data syncs export and import MOH files between VOSS Automate and CUCM, when upgrading from a previous version of VOSS Automate, a workflow creates a new data sync entry for each of the existing call managers, and adds the call managers to the correct NDLs.

To view data sync entries, go to (default menus) Administration Tools > Data Sync. Data sync entries are prefixed with the name of the API (CMCCS - Call Manager Control Center Services)

See Data Sync

Add a CUCM MOH Cluster

This procedure adds a CUCM MOH cluster.

1. Log in to the Admin Portal.

2. Go to (default menus) Apps Management > CUCM Music On Hold > Manage MOH Clusters.

3. On the Manage MOH Clusters list view, click Add to open Manage MOH Clusters/New Record.

4. Fill out details for the new MOH cluster:

   Cluster Name	Add a name for the CUCM MOH cluster. You can use the same name as the CUCM cluster, or a unique name.
   Publisher Server Name	Choose a CUCM publisher server from the list of available CUCM publisher servers at the hierarchy.
   Publisher Hostname or IP Address	This field is auto-populated once you choose a publisher server name. The value must match the SERVICE_PROVIDER_SPACE hostname or IPv4 address of the CUCM publisher server. Note By default, the port used to connect to the publisher is 443.
   Publisher username	Specify the username of a user with administrative access to the CUCM server GUI.
   Publisher Password	Specify the password of the publisher username.
   CUCM Subscriber Details	Click the Plus icon (+) to add CUCM subscriber servers (one or more), and specify details for each subscriber server you're adding. These CUCM subscriber servers are part of the CUCM cluster. For each server you add, you will need to provide the following details: Subscriber server name Hostname or IP address Username (and an associated password for this user) Is Music Server - defines whether the subscriber server you're adding is a MOH server. MOH files are uploaded to a server with this setting enabled. At a minimum, you should add at least the subscriber with a MOH role (music servers). Note The port used to connect to a subscriber server 443.

5. Save your changes to add the CUCM MOH cluster.

View MOH Files

This procedure displays the list of files that exist on the Call Manager Publisher.

To view the list of MOH files:

1. Log in to the Admin Portal as a Provider, Customer, or Reseller admin.

2. Go to (default menus) Apps Management > List MOH Audio Files.

3. In the list view, you can:

   • View the list of MOH files.

   Note

   WAV files are stored in the database as XML files.

   • Export files (select the files you wish to export, and click the Export icon)

Upload a Single MOH File

This procedure uploads a .wav MOH file to the VOSS Automate database, and optionally also to a CUCM MOH cluster.

To upload a MOH file:

1. Log in to the Admin Portal.

2. Go to (default menus) Apps Management > CUCM Music On Hold > Manage Files and Upload to MOH Cluster.

3. In the list view, click the Plus icon (+) to open the Manage Files And Upload to MOH Cluster / New Record page.

4. Click Choose to locate the .wav file from your filesystem.

   Note

   • Once you've chosen the file, the name of the file displays in the Filename field.
   • If a file with same name as an existing file is uploaded at the same hierarchy, the existing file is automatically deleted.

5. Optionally, add a description for the file.

6. Optionally, at CUCM MOH Cluster, choose the relevant CUCM MOH cluster.

   Note

   • If you don't choose a CUCM MOH cluster, the file is uploaded only to the VOSS Automate database.
   • In the list view, when viewing a MOH file that has already been uploaded to a MOH cluster, you can select the MOH cluster to re-add the file to the cluster. MOH files you add to a MOH cluster here will display in CUCM.
   • A .wav file that has previously been uploaded to VOSS Automate can be re-uploaded to the same CUCM MOH cluster, or to another CUCM MOH cluster.
   • Deleting a .wav file from VOSS Automate does not remove the file from the CUCM MOH clusters.
   • Uploading files to the pre-release version of CUCM 12.5.1 SU1(12.5.1.11900-20) will fail.

7. Save your changes.

Upload Multiple MOH Files

This procedure uploads two or more MOH files to CUCM MOH clusters.

1. Log in to the Admin Portal.

2. Go to (default menus) Apps Management > CUCM Music On Hold > Upload Multiple Files to MOH Clusters.

3. On the Upload Multiple Files to MOH Clusters page:

   • At CUCM MOH Clusters, choose the MOH cluster where you want to upload MOH files:
     • Move the MOH clusters you wish to use, from Available to Selected.
     • Move MOH clusters you don't want to use, from Selected to Available.
   • At MOH File Names, choose the MOH files you wish to upload:
     • Move the MOH files you wish to upload, from Available to Selected.
     • Move the MOH files you don't want to upload, from Selected to Available.

   Note

   Use the right and left arrows to move your choices to the relevant sides of the transfer boxes. Use the up and down arrows to re-position items in the transfer boxes.

4. Save your changes.

Add a MOH Audio Source

This procedure adds a MOH audio source instance, once MOH files have been added to CUCM.

To add a MOH audio source:

1. Log in to the Admin Portal.

2. Go to (default menus) Apps Management > CUCM Music On Hold > Add MOH Audio Source to open the Add MOH Audio Source page.

3. At CUCM MOH Cluster, choose a CUCM MOH cluster where the audio source will be added.

4. At MOH Audio Source Name, provide a unique, descriptive name for the MOH audio source.

   Note

   The MOH audio source name and the MOH audio file may be modified once you're created the MOH audio source.

5. At MOH Audio Stream Number, choose an available audio stream number.

   Note

   • The drop-down displays only available stream numbers. The number 1 is reserved in CUCM, so only numbers from 002 display as available in VOSS Automate.
   • The following stream number is reserved for a fixed MOH audio source, and is not shown: 051

6. At MOH Audio Source File, choose the MOH file previously uploaded to the CUCM MOH cluster.

7. Save your changes.

   Once you've added the first MOH audio source, VOSS Automate triggers a sync from CUCM to fetch all MOH audio sources. When you add a new MOH audio source, the workflow sync adds the new file to CUCM.

   MOH audio source files you add in VOSS Automate may be viewed, updated, or deleted via (default menus) Apps Management > CUCM Music On Hold > Manage MOH Audio Source.

Manage MOH Audio Sources

This procedure allows you to view and manage existing MOH audio sources.

View and Manage MOH Audio Sources

1. Log in to the Admin Portal.

2. Go to Apps Management > CUCM Music On Hold > Manage MOH Audio Source.

3. View existing MOH audio sources in the Manage MOH Audio Source list view, and choose an action:

   • To delete a MOH audio source (one or more), select the checkbox for the relevant entries, and click the Delete icon.
   • To filter the list, click the toolbar Filter icon, or enter filter criteria in the column headers.
   • To move MOH audio sources (one or more), select the relevant checkboxes, and click the Move icon.
   • To view or update a MOH audio source, click on the relevant entry in the list to open its configuration screen. Go to step 4.

4. On the MOH audio source configuration page, view existing settings, and update relevant fields, as required:

   MOH Audio Stream Number	Read-only. The default, reserved number in CUCM is 1.
   MOH Audio Source Name	Editable. The name of the MOH audio source.
   MOH Audio Source File	WAV files uploaded and saved to the database as XML files. You can choose another file. The drop-down displays files on CUCM.
   Initial Announcement	Choose an available initial announcement.
   Play Initial Announcement to Hunt Pilot callers	Define whether to play an initial announcement. Clear the checkbox to disable this setting if an agent is available.
   Periodic Announcement	Choose an available announcement from the drop-down.
   Periodic Announcement interval	Enter a value, in seconds (10s - 300s). The default is 30s.
   Locale Announcement	Choose a locale.

5. Save your changes. Updates are added to CUCM.

View to automate manual on-boarding steps by using the Voss GUI Automation capability.

Model Details: view/WebDriverCucmClusterMohAudioSourceManagement