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Model: device/spark/Location

Webex App

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Overview

Cisco Webex is a cloud-based business collaboration service that allows employees to message, meet, and call instantly in order to strengthen relationships and increase productivity.

Cisco Webex combines mobile devices and other communications tools to provide instant communications and live meetings to ensure a professional and effective collaboration experience.

The table describes the main Cisco Webex features:

Cisco Webex Workflow

To access the flowcharts, view the topic via the release documentation at: https://documentation.voss-solutions.com/automate.html

Related Topics

• Cisco Webex Server
  • WebEx Server
• Cisco Webex Services:
  • Create Webex App Service
• Cisco Webex Users:
  • Bulk Update Webex App Users
  • Webex App Licenses
  • Add a Subscriber (Webex App tab)
• Cisco Webex Workspaces:
  • Webex Apps Workspaces
  • Webex App Manual Steps
• Cisco Webex Locations
  • Webex Locations

The high-level Cisco Webex workflow steps outlined in the flowchart above are detailed below:

1. (Mandatory) Create Cisco Webex service.

2. (Optional) Enable Cisco Webex in Entitlement.

   Relevant only when using entitlement profiles.

   Select the Webex App checkbox (at the appropriate hierarchy level), in the entitlement catalog and entitlement profile:

   • Entitlement > Catalogs
   • Entitlement > Profiles

3. Sync existing Cisco Webex users for the customer

   Two methods for syncs:

   • On the Customer Access page, click Action > Sync Webex App Users
   • Run a sync by executing SyncSpark[Customer] (via Administration Tools > Data Sync).

   Important: To properly sync in calling behavior settings, ensure the sync setting, Quick Import, is set to False (disabled), and Refresh Existing (Changed) Data is set to True (enabled) on all data syncs that include the device/Spark/user model. By default, these are:

   • SyncSparkUsersXXX, and
   • SyncSparkXXXX

   These are the default settings for the device/spark/User syncs, but it is important to ensure they correctly configured before syncing in users.

   • Webex numbers are synced in and maintained in device/spark/Number and the Number Inventory.

     Numbers of synced Cisco Webex users have: status: Used, usage: User and vendor: Webex Calling in the Number Inventory. See Number Status and Usage.

   • Licenses are synced and maintained in device/spark/License.

   • Locations are synced - see: Webex Locations.

   • Rooms, Teams and Groups details are synced in as read-only data to device/spark/Room, device/spark/Team and device/spark/Group respectively.

   • Calling is synced in to device/spark/UserConfig, where the settings can be managed per user if the assigned license of which is "Webex Calling - Professional".

4. Add a Cisco Webex user in VOSS Automate

   Methods to add Webex users:

   • Via Webex Teams Quick Add Subscriber (view/WebexTeamsSubscriberQas)

     See Webex Teams Quick Add Subscriber.

   • Via Subscriber Management > Subscribers

     • See details on the Webex App on the Subscriber topic. See the Cisco Webex topic under Add a Subscriber.

   • Via Subscriber Management > Quick Add Subscriber

     To add a Cisco Webex user using Quick Add Subscriber (QAS), choose the Webex Teams User Template to use for the user. This selection overrides the default user template referenced in the Quick Add Subscriber Groups* associated with the user.

     If a Webex Teams User Template is not selected from the drop-down, selection falls back to the Webex Teams User Template referenced in the associated Quick Add Subscriber Groups. If you want customized values, clone the Webex Teams User Template (via Customizations > Configuration Templates), and edit as required.

   • Via Webex App > Users

     See Add Webex App User.

     • Phone Numbers and Assigned Licenses can be selected
     • By default, Calling Behavior is Calling in Webex App.
     • By default, No administrator privileges is enabled.

5. Provision Cisco Webex for an existing user

   See: Provision Webex App

Webex Teams Quick Subscriber

This procedure adds a Webex Teams user via a standalone view called view/WebexTeamsSubscriberQas.

1. In the Admin Portal, go to (default menus) Cisco Webex App > Quick Subscriber.

2. Select the checkbox to define whether to include users at a higher hierarchy.

3. Fill out (new user) or select a username (existing user).

   Note

   • Once you select a username, to add a new Webex Control Hub user or to update an existing Webex Control Hub user, some details display in read-only fields on the page.

   • When adding new users (typing a name into Username field), user details, phone number and Quick Add Group can be entered.

     Adding a new user is not possible for a Webex Control Hub that is directory synced, that is, the associated Spark Customer details show the Directory Synchronization Enabled checkbox active.

   • If a Webex Control Hub is directory synced, only an existing user can be configured by selecting the user's Email address and then for example update the phone number or Quick Add Group.

4. Select a Quick Add Group, which provides Cisco Webex settings.

   If the Webex Calling group is selected, this allows for the user is to be assigned a "Webex Calling - Professional" license that enables the management of calling settings. In this Quick Add Group, the configuration template selected in the Default Webex App Calling Template is "Default Webex Teams User Calling Template".

   Note

   If this Quick Add Group is available in a Subscriber Profile, then the Add Subscriber from Profile subscriber management option will also allow for the management of calling settings.

5. Select a phone number, or select the Use next available line checkbox.

   Note

   If the user is LDAP-synced, updated phone number details are written back to the LDAP user.

6. Save your changes.

   An email notification may be sent to the user (provided the required email setup is configured).

Add a Cisco Webex User

This procedure adds a new Cisco Webex user in VOSS Automate.

1. Log in to the Admin Portal as a Provider, Reseller, Customer, or Site administrator.

2. Go to (default menus) Cisco Webex App > Users.

3. View existing Cisco Webex users (synced, or added in VOSS Automate).

4. Click Add.

5. Choose the hierarchy where you want to add the Cisco Webex user.

6. Fill out fields on the Account Details & Calling Settings tab/panel:

   • (Mandatory). Email Address

     Note

     The email address is used to match users when they're moved during an overbuild.

   • First name and last name

   • Manager ID: to select the email address of the manager.

   • Location: the Location selected from those specified on the Webex Control Hub - as synced in.

   • Calling Behavior. Options are auto-populated, and display as one of the following:

     • Calling in Webex App

     • Calling in Webex App (Unified CM)

       Fields for device creation (Iphone, Android, CSF, Tablet) are displayed and checked by default.

     • Cisco Jabber App

     • Third Party App

   • Phone Numbers: The fields: Type (e.g. "Work") and Number are available for each entry.

   • Extension: Webex Calling extension is available if a user has a Webex Calling license.

   • Assigned Licenses: selected from licenses available on the Cisco Webex service as synced in from the Webex Control Hub.

     • Depending on a user's license, services such as Collaboration, Conferencing are available.

     • If Webex calling is enabled and a user is assigned a Webex Calling - Professional license, a Calling Settings panel on the form allows for the user management of Calling Settings (such as Barge In, Caller ID, Call Forward, Call Recording, Call Waiting, Intercept).

       Note

       If a user has Calling Settings available, these need to be removed and to be reprovisioned if it is necessary to move the subscriber to another site. For move steps, see: Move Users.

7. On the Roles tab/panel, select relevant roles:

   • No administrator privileges (default)
   • Full administrator privileges. Access to all of the portal's features, including: assign roles, company policy and templates, device management licenses and upgrades, etc.
   • Read-only administrator privileges. Can view only whatever privileges are available to the full administrator.
   • Support Administrator privileges. Access to user information and support logs.
   • User and Device Administrator
   • Device Administrator

8. Click Save. The Cisco Webex user is added and can be viewed in the summary list view.

   Note

   The list view for Cisco Webex users also displays data (if available), for the following fields, by default:

   • On-Prem UCM Calling Service (True/False) - Defines whether calling services are on-premise or cloud. The On-Prem UCM Calling license is removed if the Cisco Webex Calling (with CUCM) is removed from the user.
   • Calling Behavior (determines license use) - options are:
     • Calling in Webex App - Allows calling via the Webex app using native Webex calling
     • Calling in Webex App (Unified CM) - Allows calling via the Webex app using a registration to CUCM
     • Cisco Jabber App - Allows calling using a Cisco Jabber client registered to CUCM
     • Third Party App - Allows calling using a third party app registered to CUCM
   • Use Organization's Domain (True/False) - When enabled, the Cisco Webex organization domain is used for calling in Cisco Webex (Unified CM)
   • UC Manager Profile - May be used to identify the required CUCM cluster when a calling behavior using CUCM is selected. If the default CUCM domain is selected, this is not required.

Delete a Cisco Webex User

This procedure deletes an existing Cisco Webex user (synced, or added via VOSS Automate).

1. Log in to the Admin Portal as a Provider, Reseller, Customer, or Site administrator.
2. Set the hierarchy to the Customer or Site level.
3. Go to (default menus) Cisco Webex App > Users.
4. Choose the Webex users you wish to delete (one or more).
5. Click Delete.
6. Click Yes to confirm.

Provisioning Subscribers with Cisco Webex

This section describes how to provision Cisco Webex for a subscriber, either via the Subscriber list view, or via Quick Add Subscriber (QAS).

Related Topics

• Add Webex App User
• Webex Teams Quick Add

Model Details: device/spark/Location