[Index]

Model: data/HcsNumberManagementLogDAT

Audit Number Inventory

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This feature performs an audit of the number inventory and makes sure that the Status and Usage of each number aligns to the devices or services configured with these matching numbers. See Number Status and Usage for more details about these values.

For Microsoft environments, available numbers are added (else updated if present) to the inventory, with:

• status: Available
• vendor: Microsoft
• number type: Operator Connect or Calling Plan

For more details, see: Audit Process in Microsoft Environments

The audit will create new numbers for devices or services that don't already exist, as well as update existing number entries to make sure the Status and Usage fields reflect the correct information at the time the audit is run. Number entries will not be deleted.

To access the flowcharts, view the topic via the release documentation at: https://documentation.voss-solutions.com/automate.html

Specify where you want to run and create a new number inventory:

• Customer

  • Running the number inventory audit at Customer level will add directory numbers at Customer level for services which exist at Site or Customer, provided there is not already a directory number for that service at Site level. If there are already directory numbers at the Site level then those will also get updated.

    This is a mixed mode of audit, which audits directory numbers at both Customer and Site level. For example, if directory numbers only exist at Customer level, then the audit will only add and update directory numbers that exist at the Customer. If there are directory numbers at Site level, the audit will still add new directory numbers at the Customer level, but will also update the existing directory numbers at Site level.

• Site

  • Running the number inventory audit at Site level will add directory numbers at site level, and update any existing directory numbers at site level only. No Customer level directory numbers will be audited and no directory numbers will be added to Customer level for Customer level services.
  • You can choose to audit either All the Sites for the Customer or selected Sites.

For sites using Site Location Code-based dial plans, number inventories can be created only at the site hierarchy, the customer hierarchy will not be available.

From the Number Inventory form (default menu Number Management > Number Inventory), you can see a list of internal numbers and move, delete, and export them as desired.

Common Errors and Caveats

• Error: Duplicate device profiles (same profile name) in different clusters.

  Resolution: Ensure device profiles are not duplicated across the sites.

• Error: Duplicate phones (same MAC) in different clusters.

  Resolution: Ensure phones are not duplicated across the clusters

• Error: Same internal number in one or more clusters.

  Resolution: Ensure internal numbers (even in different partitions) are not duplicated across clusters.

• Numbers that are in a Cooling or Reserved state will not be audited.

Run Audit Number Inventory

1. Log in to VOSS Automate as provider or reseller administrator.
2. Open the Audit Number Inventory form (default menu Number Management > Audit Number Inventory).
3. Browse to the customer hierarchy at which you want to run Audit Number Inventory.
4. Choose either Customer or Site from the Is Number Inventory deployed at Customer or Site Level ? drop-down.
5. If you chose Customer, click Save to run Audit Number Inventory at all sites that are located under the selected customer.
6. If you chose Site, choose either All from the Would you like to audit all sites or a subset of sites ? to run Audit Number Inventory at all the sites under the selected customer, or choose Specific and specify the sites on which you want to run Audit Number Inventory (200 maximum).
7. Click Save. The number inventory is updated at the hierarchy you specified and below.

Audit Process in Microsoft Environments

The process and conditions that apply to the number audit in Microsoft environments are indicated below:

• Microsoft Teams Users are inspected to obtain the Line URI - the line is added to the inventory with status as Used.
• Resource Accounts in Microsoft (Call Queues, Auto Attendants) that are assigned with a number are added to inventory with status as Used-utility.
• During number management, the Internal Number Type can be selected and is accordingly determined to be Calling Plan or Operator Connect. If not set up as these, then it is set up as Direct Routing for vendor Microsoft.
• For Calling Plan and Operator Connect, numbers that are not used are added to the inventory as available for Direct Routing. If there are any, these will not be created as part of the audit and need to be added into the system as available numbers by the user.
• If a number is already included in the inventory, the audit process will update number type, vendor as well as status according to available data.
• If AudioCodes devices have been integrated into number management, number auditing will reflect this. See:
  • The topic on AudioCodes in the Core Feature Guide
  • Number Status and Usage

HcsNumberManagementLogDAT

Model Details: data/HcsNumberManagementLogDAT