Set up Cisco Unity Connection

Overview

Cisco Unity Connection devices provide voicemail services for HCS deployments, and can be dedicated to a customer or shared across multiple customers. To dedicate a Cisco Unity Connection to a single customer, configure the Cisco Unity Connection at the customer hierarchy node. To share a Cisco Unity Connection across multiple customers, configure the Cisco Unity Connection at a hierarchy node above the customer (reseller, provider, or intermediate node). The Cisco Unity Connection device must be included in one or more Network Device Lists (NDLs), and the NDL must be assigned to one or more sites.

Synchronization with VOSS-4-UC

Configuring a Cisco Unity Connection device on VOSS-4-UC creates a scheduled data sync to import model data from the device into VOSS-4-UC. The scheduled data sync ensures that the VOSS-4-UC cache maintains the most current view of the configured device. Any changes to the configuration occurring on the device, including additions, deletions, or modifications, will be reflected in VOSS-4-UC after the next data sync.

Note

  • There is no immediate data sync upon Update or Modification.
  • Some license-related models will now be excluded from Cisco Unity Connection imports by default:
    • device/cuc/Handler
    • device/cuc/GlobalUser
    • device/cuc/LicenseStatus
    • device/cuc/TenantUserLicense
    • device/cuc/UserLicense

The recurring sync is scheduled to occur every 14 days, but is disabled by default. You can enable the sync and modify the schedule from Device Management > CUC > Schedules. When determining the appropriate schedule setting, the frequency of the sync must be weighed against the additional processing and network activity associated with the data sync. You can also manually run the data sync at any time from Device Management > Advanced > Perform Publisher Actions, or from Administration Tools > Data Sync.

Important

Allow the initial data sync to complete before doing more configuration on VOSS-4-UC that requires information from Cisco Unity Connection.

The performance of a data sync can be improved by controlling the types of data that are synced. See Controlling a Data Sync with a Model Type List for more information.

Note

References to HCM-F and Shared Data Repository (SDR) are only relevant if installed.

Procedure

  1. Log in as the appropriate hierarchy administrator.

    Only a provider or reseller administrator can create a shared instance. A customer, provider, or reseller administrator can create a dedicated instance.

  2. Set the hierarchy path to the correct level. Create a shared instance at the provider or reseller level. Create a dedicated instance at the customer level.

  3. Choose Device Management > CUC > Servers.

  4. Click Add.

  5. Enter a Cisco Unity Connection server name in the CUC Server Name field.

    Note: A Cisco Unity Connection server that has been configured in HCM-F and synced into VOSS-4-UC may exist at the sys.hcs hierarchy. If the server name you enter matches this server, the Migrate from HCM-F to VOSS-4-UC check box is displayed. Click Save to migrate this server to the current hierarchy level. The fields are populated with the values that were configured in HCM-F. If you do not want to migrate the server, enter a different server name.

  6. Select the Publisher check box if you are configuring a publisher node.

    Note:

    The Publisher tab is populated only when the Publisher check box is selected.

    On the Publisher tab, you can specify the following information:

    Field Description
    Prime Collab

    Select the Prime Collaboration management application monitoring this cluster.

    To unassociate Prime Collaboration for this cluster, select None.
    Call Processing ID The Call Processing ID of this cluster
    Cluster ID The Cluster ID of this cluster.
    Multi-Tenant If creating at provider level, this field is read-only and set to Shared. If creating at customer level, you can choose between Dedicated and Partitioned.
    Version Select the version of Cisco Unity Connection Servers in this cluster. The available versions depend on the version of HCM-F that has been configured.
    Port The port on the Cisco Unity Connection server to connect to. Default is 8443.

  7. Fill in the Cluster Name field with the name you want for this cluster. A new cluster is created with this name. This field is mandatory.

    Note: If the Publisher check box is not selected, the Cluster Name field appears as a drop-down list, from which you choose an existing cluster.

  8. Expand Network Addresses.

    1. Choose the SERVICE_PROVIDER_SPACE address space.

    2. The Hostname field is automatically populated with the Cisco Unity Connection Server Name. Edit it if necessary.

    3. Enter the IP address of the Cisco Unity Connection Server in the IPV4 Address field.

      Note: Either the hostname or the IP address is required. Ensure that the hostname or IP address does not contain a trailing blank space. VOSS-4-UC cannot validate an entry that contains a blank space at the end of the hostname or IP address.

    4. Fill in the domain of the Cisco Unity Connection application.

    5. Provide an optional description for the network address.

    If NAT is used, also configure an APPLICATION_SPACE network address.

  9. Expand Credentials.

    1. Add credentials for PLATFORM, ADMIN, HTTP, and SNMP_Vx credential types. Click + to add more credentials.
    2. Fill in the user ID and password that you configured when you installed the Cisco Unity Connection.
    3. Choose RO (Read-only) or RW (Read or Write) for the Access Type. The default is RO.
    4. Provide an optional description for the credential.
      • ADMIN credentials are used by VOSS-4-UC to access the Cisco Unity Connection REST API interface for provisioning synchronization.
      • PLATFORM credentials are used by HCM-F (HLM service) to set the deployment mode and restart the publisher.
      • ADMIN, HTTP, and SNMP are required for PCA to manage Cisco Unity Connection. These credentials must be manually configured in Cisco Unity Connection, then configured in VOSS-4-UC’s Device Management > CUC > Servers > Credentials section.
      • PLATFORM and ADMIN are required for Service Inventory to generate reports for UC applications.

  10. Click Save.