Call Pickup Groups: Overview

Certain default values for call pickup groups are populated by the site defaults menu item, which can be viewed and edited (depending on your log in level). Choose Dialplan Management > Site Defaults and click on the required site name in the list view.

The Call Pickup Groups feature provides an administrator with the following:

• A single interface on which to create call pickup groups, and to select one or more lines as members of a pickup group.
• The ability to add Unified CM call pickup groups and to modify the call forward and call pickup settings of each Unified CM directory number for membership to a newly added call pickup group. When adding a call pickup group, if your administrator has enabled the number inventory feature, the Pattern can be selected from a drop-down list of available numbers. If the feature is disabled, the Pattern field is a free text field or a drop-down containing only selected available numbers.
• The ability to add lines to an existing call pickup group by selecting the pattern (directory number). When adding a member line, if your administrator has enabled the number inventory feature, the Pattern can be selected from a drop-down list of available numbers. If the feature is disabled, the Pattern field is a free text field or a drop-down containing only selected available numbers. The Route Partition Name field is populated automatically based on the selected Pattern.
• The ability to delete a pre-existing call pickup group, and to delete one or more lines from an existing call pickup group.

The first member of the associated pickup group name is set the newly created pickup group, and associated pickup groups can be added as part of the workflow.