Subscribers

For common details on managing a feature, see: Manage a Feature or Service and Feature Detail Dashboard.

The Subscribers landing page provides an overview of the items and tasks available at the Organization Selection level:

  • Counters that indicate the number of subscribers and services at the selected level, for example: Subscribers, End Users, Phones, Extension Mobility Profiles, Voicemail Boxes, and Webex Teams.

    Click the appropriate counter to open the list view for that item.

  • Quick Actions that provide the following default hyperlinks (dependent on how your administrator has configured your system):

    • View All Subscribers - Opens a list view showing all subscribers at the selected level. Click a specific subscriber to edit the subscriber and to view their detail dashboard. See Feature Detail Dashboard for general information about detail dashboards.

      When editing a subscriber, panels for services are shown. New services can be added by clicking “+” on a panel.

      Certain fields on selected services are pre-populated based on the selected Quick Add Group and other configuration templates selected on the Subscriber Add panel, e.g. ‘Default Webex Teams User Template’.

    • Add Subscriber - Opens a panel to add a subscriber.

      • The subscriber is added with the details entered on the Subscriber Detail panel. On the panel, the following minimal details can be added: mobile number, optionally a phone name and one line.

      • A check box called Send welcome email is displayed when you type in a user email address only if the following configuration has been made and is enabled:

        • An SMTP server has been set up (refer to the SMTP server topic in the Core Feature Guide)
        • The Allow email to be sent to user after Quick Add Subscriber on Email tab of the Global Settings is set to Yes for the relevant hierarchy. (refer to the Global Settings topic in the Core Feature Guide)

        A welcome email is then sent to the subscriber email address using the configured “Quick Add Subscriber” HTML email template that applies to the hierarchy. (refer to the Email topic in the Core Feature Guide)

      • Features and services assigned to the subscriber by the selected Subscriber Profile see Subscriber Profiles.

    • Bulk Add Subscribers - Click this hyperlink to bulk add more than one subscriber from a single page.

      Note

      The Default subscriber profile (if present) can only be deleted by a System Administrator at sys (System) level .

      The following input fields are exposed for Bulk Add Subscribers:

      • User ID
      • First Name
      • Last Name
      • Email Address
      • Mobile Number
      • Profile : the selected subscriber profile determines features and services available during the bulk add.

      Values for the following are automatically generated or assigned:

      • Phone Name: generated - format is BAT<random number>.

        Generate Phone Name = True

      • Line - assigned as next available and unused number from the internal number inventory.

        Use next available line = True

    • Move Subscribers (see Move Subscriber) - Provides a customer administrator (or higher) with the ability to move a subscriber from customer level to a site, as well as from one site to a different site under the same customer. Moving the subscriber from one site to another site on a different Unified CM cluster and CUCxn cluster is also supported.