Workflow for Deleting Subscribers

You can delete and unprovision subscribers in two ways:

• Use the Subscriber Management > Subscribers menu path.
• Use the User Management > Manage Users > Remove Users from CUCM menu path.

Note

Using the Subscriber Management menu path is the preferred method for deleting and unprovisioning subscribers.

Deleting a subscriber works differently based on:

• The Subscriber Type
• The subscriber’s Device Associations

Subscribers are typically of these types:

• Non-LDAP Synchronized Users

  • Users created in VOSS-4-UC and pushed to Cisco Unified Communications Manager.
  • Users provisioned in Cisco Unified CM and synchronized to VOSS-4-UC.

• LDAP Integrated at VOSS-4-UC Users

  Users that are LDAP integrated at Cisco Unified CM and synchronized to VOSS-4-UC.

• LDAP Synchronized Users

  Users that are directly synchronized from an LDAP Server to VOSS-4-UC.

Subscribers can have these associations:

• Associated devices, such as Phones, Extension Mobility, Single Number Reach, Voicemail, and WebEx.
• No device associations.

When you delete a user using Subscriber Management > Subscribers, the system performs these tasks, depending on the user type and device associations.

User Type	With Devices	Without Devices
Non-LDAP Synchronized Users LDAP Integrated at Cisco Unified CM Users	Deletes all devices: Phones: device/cucdm/Phone Single Number Reach: device/cucm/RemoteDestinationProfile Extension Mobility: device/cucdm/DeviceProfile Voicemail: device/cuc/User WebEx: device/WebEx/User Deletes the Provisioning Status.	Deletes the Provisioning Status.
LDAP Synchronized Users	Deletes all devices: Phones: device/cucdm/Phone Single Number Reach: device/cucm/RemoteDestinationProfile Extension Mobility: device/cucdm/DeviceProfile Voicemail: device/cuc/User WebEx: device/webex/User Deletes the user from Cisco Unified CM: device/cucm/User Removes the Cisco Unity Call Manager from the Provisioning Status.	Deletes the user from Cisco Unified CM: device/cucm/User Removes the Cisco Unity Call Manager from the Provisioning Status.

When you delete a user using User Management > Manage Users > Remove Users from CUCM, the system performs the following tasks, depending on the user type and device associations.

User Type	With Devices	Without Devices
Non-LDAP Synchronized Users LDAP Integrated at Cisco Unified CM Users	The user is not deleted from Cisco Unified Communications Manager. These associations for the user are not deleted from Cisco Unified CM: Phones: device/cucdm/Phone Single Number Reach: device/cucm/RemoteDestinationProfile Extension Mobility: device/cucdm/DeviceProfile Voicemail: device/cuc/User WebEx: device/webex/User A log message appears under User Management > Log Messages. The message describes why the user was not deleted and lists the user’s associated devices.	Removes the user from the Cisco Unified CM: (device/cucm/User). Removes the Cisco Unified CM server from the Provisioning Status.
LDAP Synchronized Users	The user is not deleted from Cisco Unified CM. These associations for the user are not deleted from Cisco Unified CM: Phones: device/cucdm/Phone Single Number Reach: device/cucm/RemoteDestinatinProfile Extension Mobility: device/cucdm/DeviceProfile Voicemail: device/cuc/User WebEx: device/webex/User A log message appears under User Management > Log Messages. The message describes why the user was not deleted and lists the user’s associated devices.	Removes the user from the Cisco Unified CM: (device/cucm/User). Removes the Cisco Unified CM server from the Provisioning Status.