Provision the Contact Center Agent

If the Subscriber is assigned an Entitlement Profile that has the Contact Center service enabled, then the subscriber can be provisioned as a Contact Center Agent. A Contact Center tab is then available on the subscriber input form to manage Contact Center Agent properties.

Procedure

1. Choose Subscriber Management > Subscribers. From the Subscribers list, click the name of the subscriber to be provisioned as a Contact Center Agent.
2. Choose the Contact Center tab.