Objects that are Moved During the Overbuild

The overbuild processes the imported Unified CM objects for selected sites in the current customer. During overbuild, some objects are moved to the site hierarchy, while others remain at the customer hierarchy.

Objects That Are Moved to the Site Hierarchy

Unified CM models

device/cucm/Line

device/cucm/Phone

device/cucm/RemoteDestinationProfile

device/cucm/RemoteDestination

device/cucm/DeviceProfile

device/cucm/User

HCMF (if installed) device/hcmf/User
Cisco Unity Connection models

device/cuc/User

device/cuc/UserPassword

device/cuc/UserPin

device/cuc/AlternateExtension

device/cuc/SmtpDevice

device/cuc/SmsDevice

device/cuc/PagerDevice

device/cuc/PhoneDevice

device/cuc/HtmlDevice

device/cuc/CallHandler

device/cuc/CallhandlerMenuEntry

device/cuc/CallhandlerTransferOption

device/cuc/Greeting

device/cuc/MessageHandler

Voicemail-related models

device/cuc/User

device/cuc/UserPassword

device/cuc/UserPin

device/cuc/AlternateExtension

device/cuc/SmtpDevice

device/cuc/SmsDevice

device/cuc/PagerDevice

device/cuc/PhoneDevice

device/cuc/HtmlDevice

Self-care models

device/cuc/Callhandler. By default, one CallHandler entry is created when a Cisco Unity Connection user is created.

device/cuc/CallhandlerMenuEntry

  • Contact Center Management

    After the initial sync, agents will be located at the customer hierarchy level. The overbuild tool will attempt to move these agents to the correct site hierarchy levels, based on matching Cisco Unified CM users. This matching is done according to the Unified CM user ID and the agent user ID.

    Contact Center models

    device/uccx/Team

    device/uccx/Skill

    device/uccx/ResourceGroup

    device/uccx/Agent

Data models affected when the user is moved during Overbuild:

  • data/User
  • data/LdapUser
  • data/SsoUser
  • data/NormalizedUser
  • data/HcsUserProvisioningStatusDAT
  • data/HCSHcmfUserDAT

Objects That Remain at the Customer Hierarchy

Unified CM models

device/cucm/DevicePool

device/cucm/Region

device/cucm/Location

device/cucm/VoiceMailPilot

device/cucm/VoiceMailProfile

device/cucm/Css

device/cucm/RoutePartition

device/cucm/HuntList

device/cucm/HuntPilot

device/cucm/LineGroup

device/cucm/CallPickupGroup

device/cucm/DirectedCallPark

device/cucm/CallPark

device/cucm/CtiRoutePoint

Cisco Unity Connection models

operator

undeliverablemessagesmailbox

CallHandler device models

Goodbye

Opening Greeting

Operator

operator

undeliverablemessagesmailbox

Call Pickup Groups no objects moved