Hunt Group Management

Hunt groups can be configured at the customer or site level.

The purpose of hunt group management is to provide business context for the lines selected as members of line groups and to provide you with a single consolidated view of the following hunting elements.

  • Hunt Pilot
  • Hunt List
  • Line Groups

Note

When selecting a Call Pickup Group from the drop-down list, the available Call Pickup groups to choose from will be:

  • those at the hierarchy of the current Hunt Group if there are any available
  • those at a hierarchy level above the current if none are available at the current level

You must select the lines that belong to line groups or any existing line groups that must be added to the hunt list members.

For hunt groups configured at the customer level:

  • You are prompted for an NDL that identifies the Cisco Unified CM where the hunt group is defined.
  • You can define a unique hunt pilot pattern for the hunt group. The hunt pilot pattern is added to the customer-level DN inventory and is marked as in-use and unavailable.
  • You can include lines defined at the customer level and at any site within the customer.

Searches can be performed on any of the details of the hunt pilot.

A hunt group is a combination of the hunt pilot, hunt list, and line groups that are automatically linked together using unique identifiers for the following:

  • The hunt pilot’s hunt list is set to the name of the hunt list. The hunt list name must be configured first in order for it to appear in the hunt pilot tab.
  • The hunt list’s line group members are set to the name of the associated line groups.

Certain default values for hunt groups are populated by the site defaults menu item, which can be viewed and edited (depending on your log-in level). See the Default CUCM Hunt Pilot Partition field on the General Defaults tab under the Modify Site Defaults topic in this manual.

Hunt groups can be:

  • Added - You can specify the parameters of the hunt pilot and the hunt list, and select one or more new or pre-existing line groups from a drop-down or free text field. If your administrator has enabled the number inventory feature, you can select the Hunt Pilot Pattern from a drop-down list of available numbers. If the feature is disabled, the Hunt Pilot Pattern field is a free text field or a drop-down containing only selected available numbers. To allow the successful use of call forwarding in a hunt pilot, the defaults for Max Callers In Queue (32) and Max Wait Time In Queue (900) are cleared. To use queuing instead of call forwarding, set these values other than the default, for example to 33 and 901.
  • Modified - You can modify the parameters of the hunt pilot or hunt list. Examples include adding or deleting line groups, or adding or deleting line group members.
  • Deleted - You can delete a hunt group.