Best Practices Menus

In addition to a default set of menus, VOSS-4-UC also provides best practice menus for provider and customer administrators, including the associated access profiles and landing pages.

These menus have a more business-oriented structure and include additional options based on best practice adaptations that may also be included in VOSS-4-UC.

The best practice menus have the following features:

  • A menu order, nesting and naming convention according to common business use.

    The top-down order of the menus follow the logical order of tasks and system hierarchies that are used to carry out these tasks.

    For example, for provider administrators, the Cisco UC App Management menu provides menus only for these Cisco devices, while SMTP server and other settings carried out by providers are arranged under Provider Configuration. Similarly, the Cisco Subscriber Services menu has sub-menus for all the functionality associated with these subscribers in VOSS-4-UC.

  • Where a menu is for a form view (input or edit), the first word in the menu name is in capitals, for example ADD Internal Number Inventory. Note that this does not apply to menu names that start with abbreviations and acronyms like E164, HCS, LDAP and so on. In this case, the capital rule will apply to the next word in the menu item name.

  • Menus for URLs:

    • Menus are provided for VOSS-4-UC portals so that is easy to launch into another portal.

    Important

    In the case of menus that use URLs, you need to update the URLs to match your configuration.

To modify and to assign your modification of a best practice menu to a user role, consider the following:

  • Managing menu layouts - see: Create a Menu Layout. Also consider using the Menu Diff Tool to easily modify menus - see the Advanced Configuration Guide for details.
  • Field Display Policies associated with menu items are available. For further configuration, see: Add or Edit a Field Display Policy.
  • Configuration Templates associated with menu items are available. For further configuration, see: Workflow for Creating Configuration Templates.
  • Access Profiles for the best practices menus are provided - see the list under the Access Profiles menu. If any access profiles need to be modified to align with a modified menu, see: Access Profile Permissions and Operations.
  • Landing Pages for the best practices menus are provided - see the list under the Landing Pages menu.

The menus for specific adaptations are listed below. Note that an adaptation may not necessarily be on your system. If you are interested in any of these adaptations, please reach out to your VOSS account team.

Menu Sub-Menu 3rd level menu Adaptation
VOSS Phone Server Management

VOSS Phone Server

VOSS Phone Adaptive Dial Plan

   VOSS Phone Server
Customer Management Contact Centre Services
  • CC Users
  • CC User Preferences
  • CC User CFTs (with GS_CCUser filter)
 ContactCentre-VoiceRecording User
HCS Dial Plan Management

HCS Dialplan Additions

HCS Group CLI
  • Dialplan Additions
  • Dialplan Addition Templates
  • Dialplan Additions CFTs (GS_DialplanAdditions filter)
  • Dialplan Additions CFTs (ENT_ Filter)
  • CustSCode-PT Translation Patterns
  • External Group CLI Inventory
  • External Group CLI Association
  • Internal Group CLI Inventory
  • Internal Group CLI Association
  • ExternalGroupCLI-PT Calling Party Transforms

Dialplan Additions

Group CLI
Site Management Advanced Site Functions SameDialplanOB 8XData Overbuild Same Dialplan AddSite
Menu Sub-Menu 3rd level menu Adaptation
Number Management VOSS Directory Number Inventory Audit Tool   Number Management Audit
Number Management (N to 1) DN to E164 Associations with Update   N to 1 E164 Association Update Support
Number Management ADD Multi-step Number Inventory   Number Inventory Mgmt - Multi-Step
Cisco Subscriber Services Add Lines to Pickup Group   Pickup Group Membership
Cisco Subscriber Services
  • Change Line
  • Change Line Profiles
  • Change Line Instance Profiles
   Change Line
Cisco Subscriber Services Line Recording   Line Recording
Cisco MACD Functions
  • FAC Code Management
  • Sync FAC Codes Across Clusters
   Enhanced ForceAuthenticationCode Support
Menu Sub-Menu 3rd level menu Adaptation
Multi- Vendor Services VOSS Phones   VOSS Phone Server
Audit Tools VOSS Day 2 Customer Audit Tool   Audit Tool
Overbuild Tools RUN EM-User Overbuild   Audit Tool
Overbuild Tools E164 TPs AND TRANSFORM Move Tool   DN Overbuild

The following adaptations are not associated with any menu path, but are also available to be added. Contact your VOSS account team.

  • E164Mask Macros - GS_E164functionGetNumber_MCR
  • Cross Sites Hunt Groups