Global Settings

Provider administrators and higher have access to a Global Settings customization menu that allows for the configuration of a number of settings across all hierarchies or per individual hierarchy.

• On the Admin Portal, the greyed-out value (or value directly under the drop-down) is the current setting, either inherited from the hierarchy above the current one or as a result of the selected drop-down option - Yes, No (True, False) or Inherit.
• The setting title and description provides a guide to its functionality.

Available Settings

The following settings are available:

• Number Inventory

  • Include the Number Inventory description in all number drop-downs: when the Number Inventory is managed from the Number Management menu, descriptions can be added to the numbers (for example, “CEO number”). Default = No.

    This setting controls the display where the number is listed on a form drop-down. The description will be displayed if the setting is Yes.

  • Enable Number Inventory Cooling:

    Default = False (not enabled).

    Choose Yes from the drop-down to enable number cooling. If the inherited value is set to True, number cooling is already enabled.

    See “Number Cooling” for more information.

  • Number Inventory Cooling Duration (Days):

    Default = 30 days.

    Refer to How to Change Inherited Settings if you want to change the inherited setting.

• Webex Teams

  • For the Retain a Webex Teams User when a Subscriber is deleted and Send SNMP trap message when the Webex Teams Refresh Token expires drop-downs, the values can be inherited or set as required.

  • For the Webex Teams Refresh Token expires threshold (in seconds) drop-down, the default (inherited) value is 172800. In this case, the value itself can be changed, in other words there are no Yes or No options.

    Refer to How to Change Inherited Settings if you want to change the inherited setting.

• Email

  • For the Allow email to be sent to user after Quick Add Subscriber: By default the setting is inherited from the hierarchy level directly above the current one. When set to Yes at a hierarchy and a SMTP server is also set up for a hierarchy on the Device Management menu, a check box is available on the Quick Add Subscriber input form to send an email to the subscriber. See: SMTP Server.

• Phones

  • For Delete existing Unassigned Phone when re-adding an identical Phone: by default (inherited), the setting is False. This means that if a Phone wit the same Name and Product Type is re-added to the system during for example a QuickAddSubscriber bulk load or re-add of a Subscriber during a Subscriber update, it will not by default be overwritten.

How to Change Inherited Settings

• For inherited values that are numeric, e.g. “Number Inventory Cooling Duration (Days)” or “Webex Teams Refresh Token expires threshold (in seconds)”, overwrite the word “Inherit” with the required value, e.g. 45 and click Save. If the inherited value has already been overwritten, e.g. it is already 45, then overwrite this with the new value.
• For inherited values that are Yes/No (True/False) use the drop-down selection (Yes, No or Inherit). This may change the current value.