Subscribers

For common details on managing a feature, see: Manage a Feature or Service and Feature Detail Dashboard.

The Subscribers landing page provides an overview of the items and tasks available at the Organization Selection level:

  • Counters that indicate the number of subscribers and services at the selected level, for example: Subscribers, End Users, Phones, Extension Mobility Profiles, Voicemail Boxes, and Webex Teams.

    Click the appropriate counter to open the list view for that item.

  • Quick Actions that provide the following hyperlinks:

    • View All Subscribers - Opens a list view showing all subscribers at the selected level. Click a specific subscriber to edit the subscriber and to view their detail dashboard. See Feature Detail Dashboard for general information about detail dashboards.

    • When editing a subscriber:

      • Panels for services are shown. New services can be added by clicking "+" on a panel.

        Certain fields on selected services are pre-populated based on the selected Quick Add Group and other configuration templates selected on the Subscriber Add panel, e.g. 'Default Webex Teams User Template'.

      • An Entitlement Profile can be selected from the drop down list and will be then associated with the Subscriber.

      • If a Customer is configured for IM and Presence, and if you want the subscriber to have access to IM and Presence, select the Enable IM & Presence check box.

        Note

        • The BusinessAdminUserDetailsFDP field display policy should be set to expose this check box.
        • In general, the BusinessAdminUserDetailsFDP field display policy can be modified to show or hide fields. Refer to the customization of Field Display Policies in the Advanced Configuration Guide. The fields previous_username and cucm_bkey fields will however not be shown if enabled, since these are used by workflows only.

      • If:

        • A UCCX device has been added and is available to the hierarchy
        • Contact Center Service has been configured and is available to the hierarchy
        • A subscriber Entitlement Profile provides for Contact Center support

        then an IPCC Extension drop down list can be enabled on the BusinessAdminUserDetailsFDP field display policy by enabling ipccExtension and ipccRoutePartition, showing all lines the subscriber has for IPCC Extension. Once you've selected a line, the IPCC Route Partition drop down shows.

    • Add Subscriber - Opens a panel to add a subscriber.

      • The subscriber is added with the details entered on the Subscriber Detail panel. On the panel, the following minimal details can be added: mobile number, optionally a phone name and one line.

      • A check box called Send welcome email is displayed when you type in a user email address only if the following configuration has been made and is enabled:

        • An SMTP server has been set up (refer to the SMTP server topic in the Core Feature Guide)
        • The Allow email to be sent to user after Quick Add Subscriber on Email tab of the Global Settings is set to Yes for the relevant hierarchy. (refer to the Global Settings topic in the Core Feature Guide)

        A welcome email is then sent to the subscriber email address using the configured "Quick Add Subscriber" HTML email template that applies to the hierarchy. (refer to the Email topic in the Core Feature Guide)

      • Features and services assigned to the subscriber by the selected Subscriber Profile see Subscriber Profiles.

      In addition to the Subscriber Detail panel, a Services panel shows:

      • Existing Services currently associated to a subscriber (for existing subscribers only).

      • New Services that will be added to an existing or new subscriber based on the Subscriber Profile selected in the Subscriber Detail panel (see also Subscriber Profiles).

        By default these service names are auto generated based on the user name. You can override the Phone name and Line details by clearing the relevant check box and manually entering the details.

        If one or more services is already associated to a subscriber, or if the required server has not been set up, e.g. Unity Connection Server for Voicemail, the service will not be shown under New Services.

    • Bulk Add Subscribers - Click this hyperlink to bulk add more than one subscriber from a single page.

      Note

      The Default subscriber profile (if present) can only be deleted by a System Administrator at sys (System) level .

      The following input fields are exposed for Bulk Add Subscribers:

      • User ID
      • First Name
      • Last Name
      • Email Address
      • Mobile Number
      • Profile : the selected subscriber profile determines features and services available during the bulk add.

      Values for the following are automatically generated or assigned:

      • Phone Name: generated - format is BAT<random number>.

        Generate Phone Name = True

      • Line - assigned as next available and unused number from the internal number inventory.

        Use next available line = True

Subscriber Profiles

A subscriber profile allows for quick provisioning of subscribers with the same (or similar) set of features and services.

Click this hyperlink to open the Subscriber Profiles list view showing the subscriber profiles available at the selected hierarchy level.

Subscriber profiles can be created by an administrator using either the Administration GUI or the Business Admin Portal (BAP).

Created profiles will be available in the BAP Subscriber Profile drop-down at that hierarchy level (and below) only, and can be assigned to a subscriber when the subscriber is added using the Subscriber Detail panel.

See "Subscriber Profiles" in the Core Feature Guide for more details about the available options and fields.

Considerations when a service is enabled in the Subscriber Profile:

  • Extension Mobility - The device types available in the drop-down, are determined by the extension mobility profile template, which in turn determines the device configuration settings. The Line drop-down default is the first subscriber line. The Line Label and Line Display are derived from the subscriber.

    Only one device profile can be added for extension mobility in VOSS-4-UC. If a subscriber is associated with more than one extension mobility profile on the Unified CM, and you sync with VOSS-4-UC, only the first extension mobility profile is displayed on the Subscribers list view in VOSS-4-UC.

  • Voicemail - If enabled by the subscriber profile, and when adding this service, the subscriber can be added as a voicemail user. See also Voicemail.

  • Single Number Reach - You cannot add more than one remote destination profile for single number reach.

    If a mobile number has already been configured for a subscriber, it is used to pre-populate the Mobile Number field when adding Single Number Reach (SNR) for that subscriber. You can enter a different mobile number for SNR if required.

  • Webex Teams - If enabled by the subscriber profile, and when adding this service, the subscriber can be added as a webex teams user. See also Webex Teams Dashboard.

  • Contact Center Express - If enabled by the subscriber profile, and when adding this service, a panel shows the subscriber default extension and depending on the selected controlled device type, (phone or extension mobility) the phone or device profile for the subscriber. An Agent Profile can be selected. For details, see Contact Center Management.

  • Voice -

    If the selected Subscriber Profile does not have Voice enabled, the Use generated phone name and Phone Name fields are hidden on the Business Admin Portal Subscriber form.

    If the selected Subscriber Profile has Voice enabled, the Use generated phone name is enabled by default. The Phone Name field field is hidden by default until you uncheck Use generated phone name.