Global Settings

Provider administrators and higher have access to a Global Settings customization menu that allows for the configuration of a number of settings across all hierarchies or per individual hierarchy.

  • On the GUI, the greyed-out value is the current setting either inherited from the hierarchy above or as a result of the selected drop-down option.
  • The setting title and description provides a guide to its functionality.

Settings are enabled or disabled using a drop-down and can be one of 3 values:

  • Inherit: the current setting is determined by the setting in the hierarchy above the current one. The greyed-out value is currently applied.
  • Yes: enable the setting. This may change the current value.
  • No: disable the setting. This may change the current value.

The following tabs are available:

  • Number Inventory

    • Include the Number Inventory description in all number drop-downs: when the Number Inventory is managed from the Number Management menu, descriptions can be added to the numbers (for example, “CEO number”). Default = No.

      This setting controls the display where the number is listed on a form drop-down. The description will be displayed if the setting is Yes.

    • Enable Number Inventory Cooling:

      Default = False (not enabled).

      Choose Yes from the drop-down to enable number cooling. If the inherited value is set to True, number cooling is already enabled.

      See “Number Cooling” for more information.

    • Number Inventory Cooling Duration (Days):

      Default = 30 days.

      If you want to choose a different value from the inherited value, then enter the required number of cooling duration days in this field.

  • Webex Teams

    • For the Retain a Webex Teams User when a Subscriber is deleted and Send SNMP trap message when the Webex Teams Refresh Token expires drop-downs, the values can be inherited or set as required.
    • For the Webex Teams Refresh Token expires threshold (in seconds) drop-down, the default (inherited) value is 172800. In this case, the value itself can be changed, in other words there are no Yes or No options.

  • Email

    • For the Allow email to be sent to user after Quick Add Subscriber: By default the setting is inherited from the hierarchy level directly above the current one. When set to Yes at a hierarchy and a SMTP server is also set up for a hierarchy on the Device Management menu, a check box is available on the Quick Add Subscriber input form to send an email to the subscriber. See: SMTP Server.

  • Phones

    • For Delete existing Unassigned Phone when re-adding an identical Phone: by default (inherited), the setting is False. This means that if a Phone with the same Name and Product Type is re-added to the system during for example a QuickAddSubscriber bulk load or re-add of a Subscriber during a Subscriber update, it will not by default be overwritten.