.. _global-settings:

Global Settings
---------------

.. _19.2.1|VOSS-94:
.. _19.3.1|VOSS-577:
.. _19.3.2|EKB-4053:

Provider administrators and higher have access to a **Global Settings** customization
menu that allows for the configuration of a number of settings across all hierarchies
or per individual hierarchy.

* On the GUI, the greyed-out value is the current setting either inherited from
  the hierarchy above or as a result of the selected drop-down option.
* The setting title and description provides a guide to its functionality.

Settings are enabled or disabled using a drop-down and can be one of 3 values:

* **Inherit**: the current setting is determined by the setting in the hierarchy
  above the current one. The greyed-out value is currently applied.
* **Yes**: enable the setting. This may change the current value.
* **No**: disable the setting. This may change the current value.

The following tabs are available:

* **Number Inventory**

  * **Include the Number Inventory description in all number drop-downs**: when the
    Number Inventory is managed from the **Number Management** menu, descriptions
    can be added to the numbers (for example, "CEO number"). Default =  **No**.
  
    This setting controls the display where the number is listed on a form drop-down.
    The description will be displayed if the setting is **Yes**.
  
  * **Enable Number Inventory Cooling**: 
  
    Default = **False** (not enabled).
    
    Choose **Yes** from the drop-down to enable number cooling. If the inherited
    value is set to **True**, number cooling is already enabled.
    
    See "Number Cooling" for more information.
    
  * **Number Inventory Cooling Duration (Days)**: 
   
    Default = 30 days. 
    
    If you want to choose a different value from the inherited value, then enter
    the required number of cooling duration days in this field. 
    

* **Webex Teams**

  * For the **Retain a Webex Teams User when a Subscriber is deleted** and 
    **Send SNMP trap message when the Webex Teams Refresh Token expires** drop-downs,
    the values can be inherited or set as required.

  * For the **Webex Teams Refresh Token expires threshold (in seconds)** drop-down,
    the default (inherited) value is ``172800``. In this case, the value itself can
    be changed, in other words there are no **Yes** or **No** options.


* **Email**

  * For the **Allow email to be sent to user after Quick Add Subscriber**: By default the setting
    is inherited from the hierarchy level directly above the current one. When set to **Yes**
    at a hierarchy and a SMTP server is *also* set up for a hierarchy on the **Device Management** menu,
    a check box is available on the **Quick Add Subscriber** input form to send an email to
    the subscriber. See: :ref:`SMTP-server`.


* **Phones**

  * For **Delete existing Unassigned Phone when re-adding an identical Phone**: by default (inherited),
    the setting is **False**. This means that if a Phone with the same Name and Product Type is re-added
    to the system during for example a QuickAddSubscriber bulk load or re-add of a Subscriber during a
    Subscriber update, it will *not* by default be overwritten.