Resetting UC Passwords

1. Log in as the provider, customer or site administrator and navigate to the hierarchy at which the Unified CM is available.

2. Choose Subscriber Management > Reset UC Passwords.

3. Choose the username on Unified CM from the User drop-down list.

4. Check boxes will show for the selected user according to the associated devices. The devices can be:

   • Cisco Unity Connection
   • WebEx
   • CUCM (Unified CM)

5. Select the check boxes for the devices on which the user’s password or PIN needs to be changed. Note that a PIN can only be reset for CUCM or CUC, not WebEx or VOSS-4-UC, because these have no PIN functionality.

   Read the displayed Password or Pin notices and warnings. The messages show the conditions as to when passwords and PINs will be reset.

   Note that the content of these messages must be inspected as the check boxes are selected or or cleared, because the conditions change according to the status of the check boxes.

   If no check boxes are selected, then only the VOSS-4-UC password can be changed. If the user is an LDAP user on either Unified CM or Cisco Unity Connection, then only the PIN for the device can be changed.

6. Click Save.