Reset UC Passwords Overview

VOSS-4-UC maintains details of user credentials A VOSS-4-UC user can also be a corresponding user on a number of devices. In particular, users can have password (and PIN) credentials for:

  • VOSS-4-UC user
  • Unified CM (also PIN)
  • Cisco Unity Connection (also PIN)
  • LDAP user on Unified CM
  • LDAP user on Cisco Unity Connection
  • WebEx user

The Reset UC Passwords feature allows you to select a username for a user on Unified CM at a selected hierarchy and then, given the configured services for the user, you can select a check box to reset the user’s password and/or PIN for the services.

The feature can be used by an administrator at the provider, customer and site hierarchy. It will, given a selected username, also enable options to select other devices for password modification and also displays notices or warning messages to indicate available devices and exclusions.

For example, the password of a Unified CM user that is also an LDAP user, cannot be modified. Such a user is also not a VOSS-4-UC user. In other instances, the VOSS-4-UC password is also reset when a user’s device password is reset.

If a user is an LDAP user on either Unified CM or Cisco Unity Connection and they are selected, then only the PIN for the device will be reset.