Voicemail: Overview

The Voicemail interface accessed from Subscriber Management > Voicemail allows an Administrator to add, modify or delete Cisco Unity Connection (CUC) Voicemail users and their associated Voicemail services from a single tabbed form.

The users and associated services added through VOSS-4-UC are also added to Cisco Unity Connection Voicemail system.

The following can be added/edited using the Voicemail interface:

• CUC Account. A CUC User, consisting of a Voicemail Account Name, a Voicemail Number and associated settings and services such as; Language, Time Zone and Unified Messaging Account (only one per Subscriber can be added in VOSS-4-UC, see Unified Messaging Account for more details).
• Alternate Extensions. Alternate extension numbers available to the CUC Voicemail user. See also Add Alternate Extension.
• Message Actions. Actions to determine how incoming Voicemail, Email, Fax and Receipt messages are handled. Message actions include: Reject the Message, Accept the Message, Relay the Message and Accept and Relay the Message If the selected message action involves relaying the message, you must enter a valid email address in the Relay Address field.
• Credentials. Password and PIN.
• Notification Devices. Devices used to notify the CUC user of Voicemails sent to the user. These include: Phone, HTML, SMTP (email), Pager, and SMS (if an SMPP Provider has been added on the relevant Voicemail server). See also Add Additional Notification Devices.
• Caller Input - Caller inputs associate the caller input keys to specific actions. You can choose an action to associate with each key by choosing it from a drop-down list. See also Manage Voicemail Caller Input Keys.