Dashboard and Arbitrator Maintenance and Upgrade Guide

• Troubleshooting the Dashboard
  • Add Mongo as a Datasource on Dashboard server
  • Arbstats dashboard Recovery
  • Broken Arbitrator stats fix
  • The system Index file is corrupted
    • About the system Index file
    • How the Index becomes corrupted
    • How to properly reboot or power off the system
    • Symptoms of a corrupted Index
    • How to repair a corrupted Index file and restore operation
  • Drop Tables to free up Disk
  • Retrieve Dashboards
  • Sync dashboards using CLI
  • Test mail from Dashboard
  • The local OpenLDAP service has stopped
    • Symptoms of a down OpenLDAP service
    • How to restore local system authentication for the GUI
  • The main service (Reporter) is DOWN
    • Symptoms of a down Reporter service
    • Other side effects of a stopped Reporter process
    • How to restart the Reporter service
• Troubleshooting the Arbitrator
  • Change Policy IRP in Bulk
  • Check Lag on Central Arbitrator
  • Check VPN Tunnel Between Arbitrators
  • Cisco CDR processing appears to have stopped
    • Symptoms that CDR ingestion appears to have stopped
    • How to validate the SFTP service is up and ready to accept CDR
    • What else should I troubleshoot in this scenario?
  • Clear Disk Space
  • Drop Tables to free up Disk
  • Manually Pull Phones into Arbitrator
  • RTCP call data appears to have stopped
    • Symptoms that RTCP ingestion appears to have stopped
    • What else should I troubleshoot in this scenario?
  • Set Alarm Expiry Timers
  • The local OpenLDAP service has stopped
    • Symptoms of a down openldap service
    • How to restore local system authentication for the GUI
  • The main Arbitrator Service is DOWN
    • About the Arbitrator service
    • Symptoms of a down Arbitrator service
    • Other side effects of a stopped Arbitrator process
  • How to restart the Arbitrator service
  • The system Index file is corrupted
    • About the system Index file
    • How the Index becomes corrupted
    • How to properly reboot or power off the system
    • Symptoms of a corrupted Index
    • How to repair a corrupted Index file and restore operation
  • Threat Scores
  • To disable policies in Bulk
  • Truncate System Logs
• Upgrade
  • Pre Checks
  • Backup dashboards before upgrades
  • Run a backup
  • Upgrade timings
  • Upgrade MOP
    • VOSS Engineers upgrade via root
    • Customer Upgrade via Admin
    • Manual download of a upgrade image:
  • Post Checks
• Add Certificates