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Model: view/HcsMovePhonesVIEW

Move Phones

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PROVIDER ONLY

Overview

You can move phones between sites only if they are not assigned to users.

Moving a phone between sites handles the situation where a phone is either physically moved or logically assigned to a different site.

If a phone is assigned in the Associated Devices list of a CUCM user, the phone is moved during a user move. See Move users, without services

Restrictions that apply when moving phones

You can only move phones when the following conditions are met:

• The phone you wish to move must not be assigned to a user
• Phones can only be moved from one site to another site:
  • Phones can't be moved from a customer to a customer.
  • Source and target site must reference the same NDL
  • Source and target site must have the same type of dial plan
  • Source and target site must have the same country

When moving a phone with an intercom line, the line is not moved or updated.

Related topics

• Reserve a Number for a User

Move a phone

This procedure moves one or more phones.

1. Log in as a provider, reseller, or customer administrator.

2. Set the hierarchy path to the customer whose phones you are moving.

3. Go to Move Phones.

4. At Action, choose an option:

   • Move phones by name (bulk move):

     • Choose the source hierarchy (site from where you're moving the phones).

     • Choose the target hierarchy (site).

     • If you're moving all phones, select Move All Phones. Alternatively, select the phones to move.

       Click the Plus icon (+) at Phones, then choose a phone. You can type the first part of a phone name to filter the list. Repeat this step to choose additional phones to move.

     • Click Save to move the phones.

   • Move phone by name (move one phone):

     • Choose the phone.
     • Choose the target site.
     • Click Save to move the phone.

5. To verify that the phone or phones were moved to the correct target site, go to Phones.

Moving phones from site to site

PROVIDER ONLY

As an administrator, you can move phones from one site to another.

Certain conditions must be met for a site-to-site move to succeed. When moving a phone between sites, Automate checks the following:

• The source and target sites must reference the same NDL
• The source and target sites must have the same country configured
• The source and target sites must have the same type of site dial plan deployed
• Whether the phones are assigned to users
• Whether the phones are under same customer
• Whether the phones are moving between sites

Models and Relations Moved (SLC)

For moves between sites with SLC type dial plans:

• device/cucm/Phone (includes device/cucm/Line)

Models and Relations Moved (Non-SLC)

For moves between sites with non-SLC type dial plans:

• device/cucm/Phone
• device/cucm/Line
• device/cucm/InternalNumberInventory

Moving Phones Between Non-SLC Sites with a DNR Configured

For moves between non-SLC sites with directory number routing (DNR) configured at either site, a warning appears stating that any lines associated to the phone being moved may not work correctly unless you take one of the recommended actions provided. See the Advanced Configuration Guide to perform the first recommended action.

To support the Overbuild Tool for Managed Services, the certain fields are updated in the Phone and Line devices to the target site's default settings.

Within device/cucm/Phone, the following models and fields are updated:

• Phone
  • Device Pool Name
  • Location Name

Within device/cucm/Line, the following models and fields are updated:

• Line
• Call Forward All
  • Calling Search Space
  • Route Partition Name
  • Share Line AppearanceCssName

Model Details: view/HcsMovePhonesVIEW