.. _webex-contact-center-sync:
   
Webex Contact Center sync
---------------------------

.. _25.1|VOSS-1496:


Overview 
.........


The default Webex Contact Center sync (``SyncSparkCXDataSync``) that is 
used to sync Webex Contact Center data and is available from the
Data Sync list applies:

* **Model Type List**: ``SparkCXDataAllMTL``
* **Synchronization Order**: ``SparkCXDataSyncOrder``


Default synced models 
''''''''''''''''''''''

The following Webex Contact Center device model instances are synced:

::

   device/spark/CXAddressBook
   device/spark/CXAudioFile
   device/spark/CXWorkType
   device/spark/CXAuxiliaryCode
   device/spark/CXOverrides
   device/spark/CXBusinessHours
   device/spark/CXContactServiceQueue
   device/spark/CXDialPlan
   device/spark/CXEntryPoint
   device/spark/CXFlow
   device/spark/CXHolidayList
   device/spark/CXMultimediaProfile
   device/spark/CXOutdialANI
   device/spark/CXSite
   device/spark/CXSkill
   device/spark/CXSkillProfile
   device/spark/CXTeam
   device/spark/CXUser
   device/spark/CXDesktopProfile
   device/spark/CXUserProfile


Exclusion list
''''''''''''''''

This list type contains an *exclusion list*, that is, all device model instances that are *not* are synced.


::

   device/spark/ActivateDevice
   device/spark/Announcements
   device/spark/AutoAttendants
   device/spark/CallParkExtensions
   device/spark/CallParkGroup
   device/spark/CallPickup
   device/spark/Device
   device/spark/DeviceConfig
   device/spark/DialPlans
   device/spark/Floor
   device/spark/Group
   device/spark/HuntGroup
   device/spark/License
   device/spark/Location
   device/spark/LocationCallingDetails
   device/spark/LocationFloor
   device/spark/Number
   device/spark/Organization
   device/spark/Place
   device/spark/Role
   device/spark/Room
   device/spark/RouteGroups
   device/spark/Schedules
   device/spark/SupportedDevices
   device/spark/Team
   device/spark/Trunks
   device/spark/User
   device/spark/UserConfig
   device/spark/WholesaleCustomer
   device/spark/WholesaleSubscriber
   device/spark/WorkspaceCallSettings
   device/spark/WorkspaceLocation
   device/spark/WorkspaceLocationFloor



Sync existing Cisco Webex Contact Center data
..............................................


Execute **SyncSparkCX[Customer]** via the **Data Sync** page to run a sync.

Synced data is reflected in the transaction log entries, for example:

::

    "Execute Data Sync",
    "Import Spark",
    "Update Local Spark Cx Address Book",
    "Update Local Spark Cx Audio File",
    "Update Local Spark Cx Auxiliary Code",
    "Update Local Spark Cx Business Hours",
    "Update Local Spark Cx Contact Service Queue",
    "Update Local Spark Cx Desktop Profile",
    "Update Local Spark Cx Dial Number",
    "Update Local Spark Cx Dial Plan",
    "Update Local Spark Cx Entry Point",
    "Update Local Spark Cx Flow",
    "Update Local Spark Cx Outdial Ani",
    "Update Local Spark Cx Overrides",
    "Update Local Spark Cx Site",
    "Update Local Spark Cx Skill Profile",
    "Update Local Spark Cx Team",
    "Update Local Spark Cx User",
    "Update Local Spark Cx User Profile",
    "Move Spark Cx Address Book",
    "Move Spark Cx Desktop Profile",
    "Move Spark Cx Team",
    "Move Spark Cx User",