.. _webex-app: Introduction to Cisco Webex App -------------------------------- .. index:: Feature;Feature Cisco Webex .. index:: Cisco Webex (Feature) .. _19.1.1|VOSS-507: .. _21.1|VOSS-725: .. _21.1|EKB-8338: .. _21.3|VOSS-962|EKB-11113: .. _21.4|VOSS-1061: .. _21.4-PB1|EKB-14443: .. _21.4-PB2|VOSS-1138: .. _21.4-PB3|VOSS-1230|EKB-16710: .. _21.4-PB3|VOSS-1230|EKB-15832: .. _25.3|EKB-26335: Overview .......... Cisco Webex is a cloud-based business collaboration service that allows employees to message, meet, and call instantly in order to strengthen relationships and increase productivity. Cisco Webex combines mobile devices and other communications tools to provide instant communications and live meetings to ensure a professional and effective collaboration experience. The image displays the **Webex Overview** dashboard: .. image:: /src/images/webex-overview-dashboard.png The table describes the main Cisco Webex features: .. tabularcolumns:: |p{5cm}|p{10cm}| +-----------+-----------------------------------------------------------------------------------------------------------------------------------------------------+ | Feature | Description | +===========+=====================================================================================================================================================+ | Messaging | Business messaging allows users to prepare, share, and repeat content, and it facilitates one-on-one or team messaging facilities in virtual rooms. | +-----------+-----------------------------------------------------------------------------------------------------------------------------------------------------+ | Meeting | Connect teams and meet customers easily with the added benefits of messaging and content sharing before, during, and after a meeting. | +-----------+-----------------------------------------------------------------------------------------------------------------------------------------------------+ | Call | The service enables voice and video communications via mobile, desktop, and room-based devices. Connect your existing PSTN1 services to Cisco Webex | | | to enjoy one-touch directory dialing and join meetings from anywhere on any device. Mobile users get features such as single number reach, | | | single voicemail service, video services, and the ability to seamlessly move between devices during a call. | +-----------+-----------------------------------------------------------------------------------------------------------------------------------------------------+ .. rubric:: Related Topics * :ref:`webex-server` * Add Cisco Webex services (See *Webex Application Access (Webex Organization)* in the Core Feature Guide) * Cisco Webex Users: * :ref:`webex-app-user-management` * :ref:`bulk-update-webex-app-users` * :ref:`webex-app-licenses` * :ref:`add-a-subscriber` (Webex App tab) * Cisco Webex Workspaces: * :ref:`webex-app-workspaces` * :ref:`webex-app-manual-steps` * Cisco Webex Locations * :ref:`webex-locations` * Cisco Webex App Devices * :ref:`webex-app-devices` * Webex Contact Center *Introduction to Webex Contact Center* VOSS workflow for Cisco Webex .................................. .. index:: Flowchart;Cisco Webex Workflow .. include:: webex-app-flowchart.uml .. _webex-app-sync: Webex App sync ................... .. _21.4-PB4|VOSS-1295|EKB-17406: .. _24.1|VOSS-1323|EKB-18963: .. _24.1|VOSS-1323|EKB-18817: .. _25.1|EKB-17394: Default Webex Calling data sync ''''''''''''''''''''''''''''''''' .. note:: From release 25.1, Webex Contact Center sync excludes an updated device model instances list for Webex Calling sync - see the exclusion list at: :ref:`webex-contact-center-sync`. In particular, device models have been added to support call handling over trunks to Webex supported devices: * ``device/spark/DialPlans`` * ``device/spark/RouteGroups`` * ``device/spark/Trunks`` The default Webex Calling sync that is used to sync Webex Calling data and is available from the Data Sync list applies: * **Model type list**: ``SparkDataAllMTL`` * **Synchronization order**: ``SparkDataSyncOrder`` This list type contains an *empty ``exclusion`` list*, that is, all device model instances are synced. If you need to exclude any models then you can update this list. .. rubric:: Default synced models :: device/spark/Organization device/spark/Role device/spark/License device/spark/CallingProfile device/spark/LocationFloor device/spark/Location device/spark/User device/spark/UserConfig device/spark/Place device/spark/Group device/spark/Team device/spark/Room device/spark/Number device/spark/AutoAttendants device/spark/CallPickup device/spark/LocationCallingDetails device/spark/CallParkGroup device/spark/Announcements device/spark/Schedules device/spark/CallParkExtensions device/spark/HuntGroup device/spark/WorkspaceCallSettings device/spark/ActivateDevice device/spark/Floor Sync existing Cisco Webex users for a customer ''''''''''''''''''''''''''''''''''''''''''''''''''' .. tip:: :ref:`use-action-search-to-navigate-automate` A default sync schedule has the following name format: ``SyncSpark-SCHED-XXX`` .. rubric:: Two sync methods * On the **Customer Access** page, click **Action > Sync Webex App Users** * On the **Data Sync** page, execute **SyncSpark[Customer]** to run a sync .. important:: To properly sync in calling behavior settings, ensure the sync setting **Quick Import** is set to *False* (disabled), and **Refresh Existing (Changed) Data** is set to *True* (enabled) on *all* data syncs that include the `device/Spark/user` model. By default, these are: * `SyncSparkUsersXXX`, and * `SyncSparkXXXX` These are the default settings for the `device/spark/User` syncs, but it is important to ensure they correctly configured before syncing in users. .. note:: When syncing in Webex data to VOSS from the Control Hub, VOSS's device models apply the ``WebexAppCallingLicenseNameWKSP`` macro in the provisioning workflows and syncs to check for the following license types, both of which are considered valid calling licenses: * Webex Calling - Workspaces * Webex Calling - Professional The license checks allow the system to determine whether a device or number should be retained in a sync, preventing unintended deletions. .. rubric:: Synced in Webex numbers Webex numbers are synced in and maintained in ``device/spark/Number`` and the Number Inventory. The numbers of synced in Cisco Webex users display the following settings and values in the Number Inventory (see :ref:`concepts-number-status-usage`): =================== =========================================== Setting Value =================== =========================================== Status Used Usage User Vendor Webex Calling =================== =========================================== .. rubric:: Synced in licenses Licenses are synced and maintained in ``device/spark/License``. .. rubric:: Synced in locations Locations are synced - see :ref:`webex-locations`. .. rubric:: Synced in Rooms, Teams, Groups Rooms, Teams and Groups details are synced in as read-only data to ``device/spark/Room``, ``device/spark/Team``, and ``device/spark/Group``, respectively. .. rubric:: Synced in Calling Calling is synced in to ``device/spark/UserConfig``, where the settings can be managed per user if the assigned license of which is "Webex Calling - Professional". .. rubric:: Synced in devices Devices are associated either with a person or with a workspace. For users associated with a device, the person ID (converted to an email address) is used to sync the device to the correct hierarchy. See :ref:`webex-app-devices`.