.. _webex-app-call-park:

Webex Call Park
-----------------------

.. _21.4-PB4|VOSS-1295|EKB-17361:
.. _25.1|EKB-24194:


.. tip:: 

   :ref:`use-action-search-to-navigate-automate`


In the VOSS UI you can add, update, and delete Webex Call Park service. The relevant 
relations (for the menu items): 

* ``relation/WebexCallParkGroup``
* ``relation/WebexCallParkExtension``


Available fields on the input forms in Automate align with available
fields in Webex Control Hub.


.. rubric:: Add a Webex call park group: 

1. Fill out a name for the call park group. 
2. Add one or more agents to the call park group, and select the agent type, one or more of the following: 

   .. note:: 

      You can, for example, add three agents, and each agent can be a different agent type. 

   * People (a user/person, and provide an email address as their ID)
   * Place (a workspace, and provide a workspace ID)
   * Virtual line (and provide the virtual line ID) 

3. On the **Recall To** tab/panel, from the **Option** drop-down, choose alert options. When choosing 
   an option to alert a hunt group, also select the hunt group name. 



 .. rubric:: Modify Webex call park group:

* **Name** is read-only and can't be modified. Delete and re-add to update the name.
* You can update or delete agents.