.. _unlock-a-locked-out-user:

Unlock a locked user account
-----------------------------


.. tip:: 

   :ref:`use-action-search-to-navigate-automate`




This procedure unlocks a user's account, where the user is locked out on account of a credential
policy violation.



1. Log in as provider, reseller, or customer admin.
2. Go to the **Users** page.
3. Click the user whose account you want to unlock.
4. On the **Account Information** tab, clear the **Locked** checkbox.
5. Click **Save**.