.. _unlock-a-locked-out-administrator:

Unlock a locked admin account
---------------------------------

.. tip:: 

   :ref:`use-action-search-to-navigate-automate`

This procedure unlocks an admin user's account, where the admin is locked out due to a credential policy violation

**Prerequisites**:

* You must be an administrator user at a hierarchy node above the hierarchy node of the locked out admin user.


1. Log in as provider, reseller, or customer admin, depending on the location of
   the locked out administrator.
2. Go to the **Admins** page.
3. Select the relevant admin user (the user with the locked account). 
4. On the **Account Information** tab, clear the **Locked** checkbox.
5. Click **Save**.