.. _self-service-overview:

Introduction to Self-service
------------------------------

.. _21.3|EKB-11866:

Using the VOSS Automate Self-service interface, users can configure their own phone
settings, including voicemail, call forwarding, availability, and speed dials.

To access the Self-service interface, a user must be assigned a `selfservice` role
in VOSS Automate. A user may get a `selfservice` role in one of the following ways:

* Automatically when synced from LDAP, if the LDAP sync has the user role
  configured to a `selfservice` role.
* By default when synced from Cisco Unified Communications Manager.
* Manually assigned by an administrator via **Users**.


.. tip:: 

   :ref:`use-action-search-to-navigate-automate`

  

To access the Self-service interface, the user enters the following in the browser URL field: 

::

   https://<Hostname>/selfservice/#/login?theme=[your_theme]



.. note::

   Access to the Self-service interface and the VOSS Automate Admin Portal are
   mutually exclusive *unless* the administrator user is assigned *both* of:
  
   * An Authorized Admin Hierarchy instance containing an associated admin role. 
     For details on the Authorized Admin Hierarchy, see: :ref:`authorized-admin-hierarchies`.
   * A `selfservice` role directly to the user.


   Otherwise, if an administrator needs access to the Self-service interface,
   the administrator needs a second user configured in VOSS Automate with a `selfservice`
   role assigned to it.

   If the theme value is set as ``login?theme=cisco_selfservice`` then the theme
   will revert to the Self-service theme that has been set as the default.