.. _self-provisioning-overview:

Introduction to self-provisioning
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The Cisco Unified Communications Manager (Cisco UCM) self provisioning feature allows
an end user or administrator to add an un-provisioned phone to a UCM 
system with minimal administrative effort.
A phone can be added by plugging it into the network and following a few
prompts to identify the user.

The following process is used to self-provision a phone:

1. The user or admin connects the phone to the network.
2. The phone auto-registers.
3. The user or admin dials the IVR application and satisfies the prompts.
4. The IVR application deletes the auto-registered phone and adds it back
   using templates associated with the user via their user profile.

There are two requirements related to self-provisioning:

1. Before a phone can be self-provisioned, the user must exist in UCM along with their primary extension,
   Self-service ID, and user profile.
2. After the phone is self-provisioned, in order to do additional subscriber
   management for the user in Automate, the user, line, and phone must be at the
   site level in the Automate hierarchy.