.. _microsoft-insights:

Introduction to Microsoft Insights
-----------------------------------


.. _25.3|VOSS-1540:



Overview
..........

The **Microsoft Insights** menu provides a single entry point dashboard to access a range of Microsoft
performance, diagnostics and usage data presented in individual dashboards. 

It includes Digital Experience Monitoring analytics that allows users to 
deploy and manage Insights agents and testing profiles to obtain a view on the health of such
digital services as Microsoft Teams or Cisco Webex. 


.. image:: /src/images/ms-insights-dashboard.png


The sections below

* indicate the requirements to view and use these dashboards
* provide references to additional details
* include details on the Digital Experience Monitoring dashboards and setup.

Requirements 
.............

The **Microsoft Insights** menu is by default available to administrators on Automate
where the following requirements are set:

* The **Global Settings**, **Enabled Services** shows **Enable Microsoft** as true.
  See: :ref:`global-settings`
* The system is licensed for **Insights Collaboration Assurance**.
  This allows for access to the **assurance** data source used in dashboards.
  See: **Licensed Applications** under :ref:`voss-license-management`



Performance - Service Management
..................................

* :ref:`insights-microsoft-teams-service-health`
* :ref:`insights-microsoft-teams-user-experience-overview`

Diagnostics
............

* :ref:`insights-microsoft-teams-call-list`
* :ref:`insights-microsoft-teams-calls-with-issues`
* :ref:`insights-microsoft-teams-site-quality`
* :ref:`insights-microsoft-teams-call-review-detailed`
* :ref:`insights-microsoft-teams-diagnostic-call-debug`
* :ref:`insights-microsoft-teams-call-detail`
* :ref:`insights-microsoft-teams-pstn-calls`
* :ref:`insights-microsoft-teams-direct-routing-call-analysis`
* :ref:`insights-microsoft-teams-call-review-detailed`
* :ref:`insights-microsoft-teams-call-activity-trends`


Usage & Adoption
..................

* :ref:`insights-microsoft-teams-usage-analysis`
* :ref:`insights-microsoft-teams-user-review-call-trends`
* :ref:`insights-microsoft-license-&-user-device-stats`

Digital Experience Monitoring (DEM)
....................................

Overview and setup
''''''''''''''''''

The following configuration requirements need to be completed in order to use the DEM dashboards:

* During arbitrator setup (see *Arbitrators*, Microsoft Tenant users are synced
  in to the Arbitrator hierarchy by using the **Sync in Microsoft Tenants** menu.
* DEM Agent installation and configuration
  
  .. raw:: latex
  
     See the Digital Experience Monitoring (DEM) Agent Installation topic in the Core Feature Guide
  
  .. raw:: html
  
     See <a href="ch-feat-microsoft-insights.html#digital-experience-monitoring-dem-agent-installation">Digital Experience Monitoring (DEM) Agent Installation</a>


..    Log in as Provider admin
..    Go to App Integration & Detailed Settings --> Additional Apps
..    Verify the following links are now available (and clickable)
..    Digital Experience Monitoring Profiles 
..    Digital Experience Monitoring Agents 
..    Arbitrator Credentials
..    
..    the following models to allow admins to configure Digital Experience Monitoring (DEM)
..    
..    device/arbitrator/DemAgent
..    device/arbitrator/DemProfile
..    device/arbitrator/Credential
..    These should be added to the default Access Profile and relevant UC App Integration dashboard.
.. 
.. 
.. 
.. ``device/arbitrator/DemProfile``
.. 
.. 
.. .. image:: /src/images/demprofile.png
.. 
.. assigned to **Profile**
.. 
.. ``device/arbitrator/DemAgent``
.. 
.. 
.. .. image:: /src/images/demagent-input.png



DEM Agent Stats
'''''''''''''''

Provides an at-a-glance view of agent connectivity, web performance, and system statistics to monitor and optimize digital experience.

.. image:: /src/images/agent-stats-dashboard.png

For further details, see: :ref:`dem-agent-stats`

DEM System Trace Details
''''''''''''''''''''''''

Provides detailed metrics on system connectivity, including ASN and hop-based insights into latency, jitter, packet loss, and trace details for performance monitoring.


An example dashboard is shown below:

.. image:: /src/images/ms-insights-dem-trace-details-dashboard.png

For further details, see: :ref:`dem-system-trace-details`

DEM System Trace Status
'''''''''''''''''''''''''

Offers a detailed view of system trace performance, highlighting top ASNs and destinations with the highest latency, jitter, and packet loss, alongside connectivity test results for comprehensive monitoring.


An example dashboard is shown below:

.. image:: /src/images/ms-insights-dem-system-trace-status-dashboard.png

For further details, see: :ref:`dem-system-trace-status`

DEM Web Service Status
''''''''''''''''''''''

Provides insights into web service performance metrics such as response times, connection times, and error messages, with trends and detailed test results for enhanced monitoring and optimization.

An example dashboard is shown below:

.. image:: /src/images/dashboard-web-service-status.png


For further details, see: :ref:`dem-web-service-status`