.. _manually-disable-user-account:

Manually disable a user account
--------------------------------

This procedure manually disables a user account. Typically, a user account is disabled when the password has expired.
However, an administrator can manually disable a user account at any time.

.. note::

   A user account is typically disabled when the password expires. However, an administrator can disable 
   a user account at any time. Manually disabling a user is preferred to manually locking out a user as
   you can provide the reason for disabling.


**Prerequisites**: 

* You must be an administrator to manually disable a user account. 

.. tip:: 

   :ref:`use-action-search-to-navigate-automate`

1. Log in as provider, reseller, or customer admin.

2. Go to the **Users** page.

3. Click the user whose account you want to disable.

4. On the **Account Information** tab, select the **Disabled** checkbox.

6. In the **Reason for Disabled** field, enter the reason the account is disabled. The reason is displayed to the user when their next login attempt fails.

7. Click **Save**.