Glossary -------- .. glossary:: :sorted: 1ESS Number One Electronic Switching System 1FR Flat rate service 2 5G Enhanced 2G mobile telephone 2G Second generation mobile telephone 3G Third generation mobile telephone 4WTS Four-wire termination set A number Calling number. The number of the party initiating a call. See also B number. Accessibility For software systems, refers to guidelines issued by the World Wide Web Consortium (W3C) to remove barriers, via code and design, that prevent or make it difficult for people with disabilities to use online sites and tools. Access Profile Customizable component in Automate. ACD Automatic Call Distribution - Director ACTS Advanced Coin Telephone Service ADSL Asymmetric Digital Subscriber Line Agent Insights agents, lightweight synthetic testing bots connected to the Arbitrator for monitoring UC apps and other business apps. AMA Automatic Message Accounting Analytics An Insights solution. Insights Analytics delivers powerful log analytics with no data collection caps or scale limitations. Insights Analytics comprises Dashboard, Arbitrator, and optionally, Windows Forwarder ANI Automatic Number Identification API Application Programming Interface Arbitrator Insights Arbitrator is a log analytics platform that allows multiple data sources and log formats to be consumed, extracted, analyzed, and correlated, for complete event, alarm and systems monitoring. Associated Associated phone. An associated phone is linked to a user. The phone's linked user is then associated with the phone's number. Auto Attendant An automated (auto) attendant system that transfers telephone calls to the extension of a user or department without the intervention of a receptionist or operator. This is achieved via a system of voice menus that the person initiating the call interacts with via their telephone keypad or via voice commands. In some auto attendant systems, there are message-only information menus and voice menus that are used so that an organization can provide business information such as hours, directions to their premises, information about job opportunities, and answer other frequently-asked questions. After the message has played, the caller can be forwarded to the operator or they can return to the main menu. Automate The Automate system, a business and vendor agnostic solution focused on digital office management and unified communication (UC), able to integrate with any external application that includes APIs. B number Called number. The number of the party receiving a call. See also A number. BOK Unblocking CC Country code CCIS Common Channel Interoffice Signaling CDR Call Data Records. Also, Call Detail Record CEPB Communications Enabled Business Processes CF Call forward CID Caller ID Cisco36xx A Cisco 36xx Series Router Cisco Emergency Responder Also known as CER, a server that ensures that the Cisco Unified Communications Manager (Unified CM) sends emergency calls to the appropriate Public Safety Answering Point (PSAP) for the caller's location, and that the PSAP can identify the caller's location and return the call if necessary. In addition, the system automatically tracks and updates equipment moves and changes. Cisco Unified Presence Also known as CUP, a standards-based platform that collects information from multiple sources about user availability and communications capabilities to provide rich presence status and facilitate presence-enabled communications with Cisco Unified Communications and other critical business applications. Cisco SRST Cisco Secure Survivable Remote Site Telephony, a disaster mitigation technology. CLI Command-line interface. Also short for Caller ID (Caller Line Identification). CLID Caller ID / Caller Line ID CLIP Calling Line Identification Presentation CLIR Calling Line Identification Restriction Cluster ID (CID) An ID assigned to each Cisco Unified Communications Manager PBX cluster in the system. This is configurable when adding the cluster and can be viewed on the cluster details page. Contact Center A hardware and software solution that involves the intelligent routing of all contacts, call treatment, and general contact management over a multichannel IP infrastructure. Contact Centers often contain functionality to enable automatic call distribution functionality that interfaces with an organization's unified communications solution. CoS Short for Class of service. The term refers to a Calling Search Space (CSS) that is specifically used to define call routing and feature processing for a line or a phone. COSMOS Wire records CPID Call processing identifier (unique system-wide). First part of the FINT. The CPID and RID need to be unique within a provider. This is assigned to hardware as required (e.g. PBX, PGW, Voicemail, etc). The CPID is generally configurable when adding the hardware and is displayed when viewing the settings. CSP Communications Service Provider CSS Calling search space CT Call type CTI Computer telephony integration, also called computer-telephone integration or CTI, is technology that allows interactions on a telephone and a computer to be integrated or co-ordinated. As contact channels have expanded from voice to include email, web, and fax, the definition of CTI has expanded to include the integration of all customer contact channels (voice, email, web, fax, etc.) with computer systems. CUCDM Cisco Unified Communications Domain Manager. UCM Short for Cisco Unified Communications Manager, Cisco's collaboration infrastructure for voice and video calling, messaging, and mobility. Also known as Cisco UCM. CUCM-LDAP User A UCM-LDAP user in the Automate system refers to a user whose information is synced from an LDAP directory to the Cisco Unified Communications Manager (UCM). CUCM Local UCM local user, a user managed directly within Cisco UCM. Their authentication and user information are stored locally in UCM. In Automate these users display as "CUCM Local", and on UCM these users display as "Enabled Local User". Users can be converted from CUCM-LDAP to CUCM local users. This conversion is typically required when a user has been deleted from the LDAP server, and the UCM has synced with the LDAP server, setting the user to "Inactive". Converting the user to a UCM local user prevents the user from being automatically deleted during the Garbage Collection process on the UCM. Dashboards Insights Dashboard server ships with standard, read-only templates called VOSS Reference Dashboards. Insights dashboards are configured to display data that provides statistics for the system. Customers can use the reference dashboards as shipped, or clone and edit the dashboards to create custom dashboards. Insights Dashboards are based on search definitions that extract data from one or more fields. These may be predefined search definitions that ship with the default dashboards, or definitions that you set up to create custom views of the data to meet the needs of your organization. Dashboards are also available in Automate. Dial plan A dial plan establishes the expected number and pattern of digits for a telephone number, including country codes, access codes, area codes, extension numbers and all combinations of digits dialed. Dial plans must comply with the telephone networks to which they connect. DDCO Direct Dial Central Office (Opposite of DID) DDD Direct Distance Dialing DDI Direct Dial Inward (same as DID). DECT Digital Enhanced Cordless Telecommunications DEM Digital Experience Monitoring DHCP Dynamic Host Configuration Protocol. Used to perform basic configuration of computer systems, usually at boot time. May be used to set network parameters such as IP address, subnet mask and host name. Dialplan Defines the number construction rules DID Direct Inward Dialing (US term for DDI). Digital Experience Monitoring Also known as DEM, Digital Experience Monitoring is deployed to do front door testing to test connectivity to web-based systems, such as Microsoft Teams. DEM is deployed in the Arbitrator to display data in the Dashboard when alerts and alarms are raised for DEM collected metrics that are out of permitted thresholds. For Insights, DEM can deliver metrics such as overall round trip times to the application, the amount of hops taken, best and worst latency, the connection path (shown hop-by-hop). DMS Digital Multiplex System DN Short for Directory Number. This number can be assigned to a user and can be dialed. A DN may be composed of an extension prefix and/or a site location code and/or extension, but the DN is the final form of the internal dialable number. The DN is not the E.164 number, although they may coincide. DN Inventory Short for Directory Number Inventory. A list of directory numbers (DNs) configured in Automate that can then be used in a line configuration. The DN inventory resides only in Automate and is not pushed to Cisco Unified Communications Manager (UCM). DNs may also be used as feature pilot numbers (for example, Hunt Pilot or Call Pickup patterns). When used as a service number, the DN is marked as unavailable and it cannot be used in a line configuration. DN inventory is configured at the Site or Customer hierarchy level. However, to configure DN inventory at a customer hierarchy, the customer dial plan must be configured not to use site location codes (“flat dial plan”). DNIS Dialed Number Identification System DP Short for Dial plan Directory Number Routing DNR, or Directory Number Routing, allows an administrator to make their DN inventory inter- and intra-site routable by adding the necessary translation patterns on Cisco Unified Communications Manager (UCM) when deploying a non-SLC-based dial plan. Normally, for the SLC-based dial plans, because each site requires a unique SLC, these translation patterns can automatically be deployed. This is not the case for non-SLC (flat) dial plans. In this case, DNR instances can be created when DN inventory is added to make these internally routable. DPCODE Dial Peer Code DPNSS Digital Private Network Signaling System. DSL Digital Subscriber Line DTMF Dual-tone multi-frequency. A method for instructing a telephone switching system of the telephone number to be dialed. This is done by sending pairs of tones down the line. Drop account The Insights Dropbox (drop) account is used for install and upgrade. The username is "drop". By default, the password is not set and can be set up via the CLI Administration menu (Change Dropbox Password). E164 Also E.164. ITU-T recommendation defining PSTN numbering plan E164. E.164 Associations E.164 Associations allow the customer's DNs to be reachable from the PSTN network (DDI routing). The Administrator creates an E.164 (PSTN)-to-DN (internal extensions) association to provide the DDI mapping. E.164 Inventory A list of E.164 (E164) numbers configured at a site hierarchy. This list only resides in Automate and is not pushed to Cisco Unified Communications Manager (CUCM, or CallManager). E.164 Number The globally routable phone number that includes country code and country-specific format. This number is used for offnet Public Switched Telephone Network (PSTN) calls. E164 numbers must always be unique and the local PTT should ensure that the same number ranges are not given out twice. EDRs Event Data Records EISUP Extended ISDN User Part ELIN Emergency Location Identification Number EOL End of line. Variable used by the system to determine the end of line in each model. Events Configurable tool in Automate. A condition or trigger that drives a certain behavior, activity, workflow, or steps within a workflow in Automate. Available only to the VOSS team. EXT Extension and external prefix EXTN Extension Final part of the FINT FDM Frequency-division multiplexing FINT (fint) Full Internal Number, CPID + RID + SLC + EXTN = Cisco Unified CM DN. This is the full internal number the system knows the lines as. The construct of this is defined in the number construction rules. When a location is added, the full fint inventory is created for the location. FNN The full national number (PSTN number). The E164 telephone number without area code Generic Driver The Automate core element, a tool that can learn the structure and detail of external APIs to create the models reflecting the UC app integrated with Automate as device models, and enables Automate to reflect the external system structure and offer feature parity. The creation of the device models automatically creates a Automate API for each model. These APIs are used by the Automate interface and bulk loaders and can also be used for external integration. Garbage Collection An internal, scheduled service on Cisco Unified Communications Manager (UCM) that removes, for example, inactive users. In Automate, converting a user from CUCM-LDAP to CUCM Local is typically required when the user is deleted from the LDAP server, the UCM has synced with the LDAP server, and the user is set to "Inactive". In this scenario, the user is deleted when the Garbage Collection process runs on the UCM. Converting the user to a UCM Local user prevents the user from being automatically deleted. GK Gatekeeper Glassfish Open Source Application Server GPRS General Packet Radio Service GSM Global system for mobile communications GUI Graphical user interface GUI Rules Configurable tool in Automate governing the behavior of the Automate interface, such as the display of drop-down lists, or the dependency between fields (for example, where the value selected in one field defines whether another field displays). Available only to the VOSS team. GW Gateway H 323 ITU - T umbrella recommendation defining audio-visual protocols on a packet network H323 Protocol. H - M-UCS Hosted - Managed-Unified Communications Solution Hosted UCS - HUCS This setting does not apply to Cisco HCS.Short form of Hosted Unified Communications Services. An abbreviation of M - HUCS. HSI H323 Signaling Interface HUCS This setting does not apply to Cisco HCS.Short form of Hosted Unified Communications Services - HUCS is a comprehensive, converged IP communications system of data, voice, video, and mobility applications, enabling more effective and secure personal communications that directly affect both sales and profitability. Hunting Hunt Group Hunting, or a hunt group, is a telephony concept that refers to the concept of distributing phone calls from a single telephone number to several phone lines. A number of different hunt methods exist that can be configured depending on the organizations needs and requirements. The most common hunting methods include multi-line hunting, linear hunting, circular hunting and most-idle hunting. ICPID Call processing identifier, IPPBX-based IDDD International Direct Distance Dialing Idle URL An Idle URL can be seen as a form of advanced screensaver. When a phone has been not received user input for a configurable amount of time (URL Idle Time Parameter), the system will perform a HTTP GET for the URL in the URL Idle field and will then display the contents of the URL on the phones screen. This content can be anything from an organizations logo to more advanced data such as a weather forecast or company updates. ILEC Incumbent Local Exchange Carrier IM Instant messaging IMACS IMACs stands for Installs, Moves, Adds and Changes. It covers the administration for: Installing new Customers, Locations, Users and Phones; moving Users and Phones; Adding Users and Phones and changing the Features and Services used for Users and Phones. IOS Internetwork Operating System is an operating system from Cisco that is the primary control program used on Cisco Routers and devices. IOS is widely used and is robust system software that supports the common functions of all products under Cisco's CiscoFusion architecture. IP Internet Protocol IP Addressing IP Addressing should be unique, however, where two Customers have chosen the same private IP address ranges for their locations, NAT will be required to ensure that IP addresses within the system are unique. IPT Internet Protocol Telephony (IP Telephony) ISC The Cisco IP Solution Center (ISC). A security management solution from Cisco. ISD International Subscriber Dialing ISDN Integrated Services Digital Network ISP Inter-site prefix ISUP ISDN user part ITU-T International Telecommunications Union - Developer of global info-communications standards IVR Interactive voice response Inventory When a phone is initially entered into the system, it is added as an inventory item in the Service Providers warehouse. The Device Name and type are the only things known about this Phone. Over time, the phone will be allocated initially to a Reseller, who in turn will allocate it to a Customer. It is still an inventory item. It does not become a provisioned phone until it has been allocated to a Location. LEPN Location Emergency Published Number Line Appearance A line appearance is the assignment of a line to a phone. One line can have many line appearances. If a line has more than one line appearance, it is considered a shared line. Line / Line Relation In the context of the Shared Lines Across Sites feature, the line or line relation is the line configured via the Lines page, which is pushed to Cisco Unified Communications Manager (UCM). A line is also pushed to UCM when it is referenced in a phone, extension mobility profile, or single number reach profile, and doesn't already exists on the Cisco UCM. On Cisco UCM, a line corresponds with the items under menu Call Routing > Directory Number. It is also called a "line relation" because this is the technical term for the construct within Automate. Location Name The Location name must be unique within a Customer. A naming convention is recommended, where a suffix is added to the location name that contains a reference to the Customer, for example, nsydney_cisco, Location names can be re-used within different Customers. Logged on Only a phone that has Extension Mobility Support can be logged onto by a user using a User Mobility profile. Once logged-on, the phone adopts the profile of the Mobile User and drops their registered number and profile. LRID Routing identifier, location-based M - HUCS Managed Hosted Unified Communications Service MAC Address A Media Access Control address (MAC address), is a unique identifier assigned to network devices by their manufacturers. They are used for identification and in the Media Access Control protocol sub layer. MAC addresses are unique by their very nature. MACD Short for Move, Add, Change, Delete. MACD operations on services in enterprise communications. MDF Main Distribution Frame Menu Customizable component in Automate. MF Multi-frequency MML Man-machine language MongoDB The main database used by Automate, MongoDB is a hierarchical database, organized in several sections, each with their own use. The structure of data held is referred to as models. Movius Movius is a leader in carrier-grade media servers, application servers and real-time multimedia applications for IP and TDM networks. MT Multi-tenant MWI Message waiting indicator NANP North American Numbering Plan - a dial plan based on 3-digit area codes and 7-digit telephone numbers used by 24 countries in North America and the Caribbean. NAT Network Address Translation - A standard that enables a local area network (LAN) to use one set of IP addresses for internal network traffic and a second set of addresses for external traffic. NGN Next Generation Network NOA Nature Of Address Netwise A Netwise CMG Telephony Server Network Observability An Insights feature, configured in Arbitrator via probe scripts that collect data from the customer's network devices, and which data is displayed for analysis purposes via two standard, read-only Network Observability dashboards for the Analytics solution, in the Dashboard system. NTP Network Time Protocol. Used to synchronize computer system clocks to a high degree of accuracy. Overbuild Overbuild is a Automate feature that allows you to integrate with a customer's existing UC infrastructure. OCS Online Charging System, a system allowing Communication Service Providers to charge their customers, in real time, based on service usage. OSS Operations Support Systems PABX Private Automated Branch Exchange, often shortened to PBX. PAT Port Address Translation. A form of network address translation whereby each IP Address on the LAN is translated to the same IP address but each with a different port. PCC Padded Country Code PGW Cisco Transit switch The Cisco PGW (Protocol Gateway) is a multi-protocol, carrier-grade soft-switch designed to support media gateway control functions and interworking in next-generation networks (NGNs). Phone MAC Address See the MAC Address glossary entry for a full explanation of a MAC address. By their very nature, all Phone MAC addresses in the system are unique. Pilot Number A pilot number is an address or location within a PBX or IP-PBX and is generally defined as a blank extension number or an extension that does not have a person or telephone associated with it. Without a defined pilot number, the PBX or IP-PBX cannot locate where the incoming call was received. Pilot Numbers are used in the system for a number of services such as Hunt Groups and Voicemail services. PMBX Private Manual Branch Exchange POTS Plain Old Telephone Service Provisioned Once a phone has been moved into a Location and into a specific subnet, the system allocates an IP address to the phones MAC address. If that phone is physically connected to the correct VLAN in the Location, then it will be automatically provisioned with the allocated IP address. Public Holiday Public holidays are often referred to as Bank Holidays, National holidays, Federal Holidays and Vacations. Public Holidays are days that have been declared by a national, or sometimes local, authority to be non-working days. Public holidays are usually declared as an official observance of a religious, national, or culturally significant event. The impact on business is that businesses may be closed for business on days that would traditionally be trading days, for example Monday to Friday. Public holidays on days that are traditionally days of rest, tend to have a lesser impact on business. PSTN Public Switched Telephone Network PTT Push to Talk QoS Quality of Service QSIG Q Signaling (ISDN-based protocol for signaling between PBXs) RCMAC Recent Change Memory Administration Center Registered Only a provisioned phone can be registered. The registering process provides the phone with a telephone number and a configuration file. Only a registered phone can operate as a normal phone and can make and receive calls. Relation Relation model, a logical arrangement of multiple models in Automate, usually combining two or more device and data models. The anchoring model for the relation to which all other models in this relation are linked is called the "left hand model". The left hand model controls the model summary information, that is, it is the source of the data shown in the lists. Most lists in Automate showing rich data are relation models. REN Ringer Equivalency Number ROI Return on Investment Role Configurable component in Automate. Routing ID (RID) This is configurable as to whether it is a customer level or location level ID. Although it is configurable, if anything other than Location is selected you will likely have problems. This ID is selected for a location and is unique for the CPID In the case of a location, the RID could be an available rid for the CPID of the IPPBX of the location. SCCP Skinny Client Control Protocol SDP Service Delivery Platform Service Activation The technical process of creating, delivering, and managing a service to or for a customer. It generally involves the configuration of multiple products (for example dial-tone, voice mail, conferencing, corporate directories and XML applications) for the one service. Session Border Controller Also known as SBC, Session Border Controller devices are deployed at the network edge and at carrier interconnects (between users and other service providers). SBCs help secure and manage traffic in and out of enterprise carrier networks, as well as facilitating communications between incompatible signaling messages and media flows (sessions) from end devices or application servers. SF Single Frequency supervision tone (2600) SIP Session Initiation Protocol (SIP). A signaling protocol, widely used for setting up and tearing down multimedia communication sessions such as voice and video calls over the Internet. Site Code A location level code assigned for each location in the system. This is required if you wanted more than a single location in the system (as the fint needs to be unique). The site code inventory is managed per customer in the system. The length of the site code is always allowed to be variable with a defined maximum length. Overlapping site codes are not allowed within a customer - if a site code of 1 was defined, then a site code of 12 would not be allowed. Site defaults Site defaults allow you to provide default values that apply at site level for configuration required when onboarding customers and users. SLC Site location code (unique within a customer). Penultimate part of the FINT. SLC-based Dial Plan A site location code (SLC)-based dial plan is one that uses unique, site-specific dialable location codes that are embedded in the DN along with the extension. For example, the default Type 1 through Type 3 Cisco dial plans are SLC-based. Only the Type 4 dial plan is not SLC-based. Type 4 dial plan is commonly referred to as a "flat" dial plan because DNs are the actual extensions. In the context of the Shared Lines Across Sites feature, this distinction between types of dial plans is important because to support the Shared Line Across Sites, where devices at different sites can share a line that supports intra/intersite dialing from every site, an SLC would not allow a line to span multiple sites (because multiple sites can't have the same SLC). The Shared Line Across Sites feature requires the customer to deploy a non-SLC based dial plan. SME Cisco Session Manager Edition, a transit switch used to aggregate multiple unified communications systems, referred to as leaf systems. SMS Short Message Service. Also known as text messages. SOAP Simple Object Access Protocol SP Service Provider SP Lock Unlocking SS7 Signaling System 7 STD Subscriber Trunk Dialing TAPI Telephony Application Programming Interface TCO Total Cost of Ownership T-CXR T carrier Technician Server A server that is not managed by the system, but rather directly by a technician. The system A term used in the documentation to refer to the application and its related hardware and software components. Themes Customizable component in Automate. TOD Time of Day TSPS Traffic Service Position System TXE Telephone Exchange Electronic UAX Unit Automatic Exchange UC SDP Unified Communications Service Delivery Platform UCaaS Unified Communication as a Services, for hosted and managed IP Telephony, offers a proven end-to-end integrated reference architecture for Unified Communications and IP telephony services, specifically targeting large, Enterprise and Service Provider deployments. Unified Mobility Cisco Unified Mobility Unified Presence Cisco Unified Presence Unity Cisco Unity is a powerful Unified Communications solution that provides advanced, convergence-based communication services such as voice and unified messaging on a platform that offers the utmost in reliability, scalability, and performance. UnmanagedPBX Un-managed PBXs are often used as parent components for a location. User Name A unique name for a user across all customers. While Last Name and First name can be the same, User Name must be unique across all Customers. Hence, we recommend adding a domain suffix to user names, such as cmay_cisco_ns, where the suffix is an abbreviation for Cisco North Sydney location. Alternatively, the user name can be the same as the user phone number (DDI). This ensures that the user name is always unique. VM Voicemail VOIP Voice over Internet Protocol WATS Wide Area Telephone Service WTAI Wireless Telephony Applications Interface XML Extensible Markup Language AD Active Directory BAP Business Admin Portal BAT The file name extension for a batch file (.bat). Also, a phone template (BAT phone template), or the recommended device name prefix in Automate when provisioning phones with a fake MAC address BKEY Business key CFT Configuration Template CRUD Short for Create Read Update Delete CSV Short for Comma-separated Values CUC Short for Cisco Unity Connection CUCX Cisco Unified Contact Center Express. See also CCX or UCCX. EMCC Short for Extension Mobility Cross Connect Device Model Device model of the Automate database includes a copy of the structure and data from each of the UC apps that Automate integrates with (for example, UCM, Microsoft Teams, LDAP, Microsoft Graph, CUCX, Webex Teams). Each device model resides in a subsection dedicated to the UC app source it belongs to. The data in the device model is always considered a copy only, whereas the source UC app is the data master. Data models are owned and managed by Automate. See also, "Views", "Relation Models", "MongoDB". FAC Short for Forced Authentication Code GDPR Short for General Data Protection Regulation HN Hierarchy Node IDP Identity Provider IMP Interface Messaging Processor INI Internal Number Inventory LDAP Lightweight Directory Access Protocol MAC Message Authentication Code Macros Customizable components in Automate. Macro Functions Predefined utilities performing calculations, used for configuring macros. MOH Music on Hold MVS Multi vendor user NDL Network Device List NDLR Network Device List Reference PAI P-Asserted-Identity PBT Phone Button Template PIN Personal Identity Number PLAR Private Line Automatic Ringdown PostgreSQL The relational database used by Insights and which holds a managed copy of some of the data from MongoDB. Data in PostgreSQL is organized in tables and is referred to as resources. Charts and other analysis options in Automate dashboards draw their data from this database. Provisioning Workflows The mechanism managing processes and tasks in the order specific to the provisioning needs and business requirements in Automate. PT Partition PWF Provisioning Workflow QAG Quick Add Group QAS Quick Add User QS Quick User RDP Remote Destination Protocol RD Short for Remote Destination RL Short for Route List SDD Short for Site Defaults Doc SNR Single Number Reach SSO Short for Single Sign-on SVC Service TLS Transport Layer Security TZ Timezone UCCX Cisco Unified Contact Center Express. See also CUCX or CCX. URI Uniform Resource Identifier AC Agile Commit Assurance An Insights solution. Insights Assurance provides business performance intelligence, allowing monitoring of UC apps with log analytics and customizable alerts, and comprises the the Dashboard and Arbitrator applications, with optional integrations for Automate, Avaya, and Windows Forwarder. AXL Administration XML (AXL) interface supporting multiple AXL schema versions, which provide an abstraction layer between AXL Applications and the Unified CM database. Also, Cisco AVVID XML (AXL) server, a component of Cisco CallManager. The AXL server enables the Cisco EGW to identify and monitor individual end-user lines required for DPNSS supplementary services such as call back and extension status. BC Business Commit BU Business Unit Camelot SIP call load generator used to make SIP calls. Used to create load for UCM and UCxn. CCCE Cisco Contact Center Express. Contact center solution, also known as Cisco Unified Contact Center Express (UCCX), designed for mid-market enterprise branch or corporate departments requiring a sophisticated customer interaction management solution for up to 300 agents. CCM Cisco CallManager. Call process software, also known as Cisco Unified Communications Manager, or UCM. CDET Cisco Defect and Enhancement Tracking system for HCS. CEL Cisco Enterprise Linux Cisco Testbeds CEPM Cisco Enterprise Policy Manager, used for managing entitlement. CER Cisco Emergency Responder. Used for filling out information to route emergency calls. CFD Customer Found Defect CIA Change Impact Analysis CIPC Cisco IP Communicator, a soft client (which looks like a phone) on PC for voice COSI Cisco Open Source Initiative CR Change Request SDL Software Development Lifecycle CSF Client Service Framework CSM Cisco Security Manager CUAE Cisco Unified Application Environment, an application development environment for developers. CUBE Cisco Unified Border Element. Cisco IOS Session Border Controller (SBC) that interconnects independent voice over IP (VoIP) and video over IP enterprise networks for data voice and video transport. CUBE is an integrated Cisco IOS Software application that runs on the Cisco 2900/3900 and 2800/3800 Series Integrated Services Routers (ISRs), the Cisco AS5350XM/AS5400XM universal gateways and the ASR 1002/1004/1006 routers. CUC (CUCXM) Cisco Unity Connection. Voice mail system CUCCE Cisco Unified Contact Center Enterprise. Call center management. CUCCX Cisco Unified Contact Center Express CUCI Cisco Unified Communications Integration. See also CUCIMOC. CUCIMOC Cisco Unified Communications Integration for Microsoft Office Communicator. Requires Microsoft OCS & Office Comm AD; Cisco UCM provides call control click to dial phone status. CUCMBE Cisco Unified Communications Manager Business Edition. VOIP PBX. CUE Cisco Unity Express. Linux based, runs on ISR blade; voice mail CUEA Cisco Unified Expert Advisor. Routes call to agents based on expertise CUIS Cisco Unified Intelligence Suite CUMA Cisco Unified Mobility Advantage. Mobile Client Cisco Communications Manager Appliance. In a Network server and communicates to Smart Phone Client CUMC and SIP to UCM CUMC Cisco Unified Mobile Communicator. Client in a smart phone for connection to CUMA - SIP to UCM CUMP Cisco Unified Meeting Place (similar to WebEx). CUnM Cisco netManager Unified Communications. Part of the UC management suite. CUOM Cisco Unified Operations Manager. Part of the UC management suite. CUP Cisco Unified Presence. Presence Server. CUPC Cisco Unified Personal Communicator. UC PC soft client. CUPM Provisioning Manager. Part of the UC management suite. CUPS Short for Cisco Unified Presence Server. Provides Presence Status. CUSM Cisco Unified Service Monitor. A service monitor. CUSSM Cisco Unified Service Statistics Monitor. Service statistics. CUVA Cisco Unified Video Advantage. Screen video with phone PC app CUVC Cisco Unified Video Conferencing. Video conferencing server bridge CVP Cisco Voice Portal. Call center scripts. ECE Early Customer Engagement ER Emergency Release. The term used to describe an ES by VOSS. FDP Field Display Policy. GUI rules that define how fields display and behave. HCS Short for Hosted Collaboration Solution. HOST Hand Over System Test IMAP IMAP load generator: Used to generate IMAP traffic for UCxn. IPCBU IP Communications with a key focus on UCM and IP phones. JSON A language independent, lightweight data interchange format that was initially introduced for Javascript. JSON is commonly used for APIs and data storage, and is the standard format for presenting data from the Automate database. Depending on their access rights, high level Automate admins have the abilility to view the data on every page in Automate in JSON format. Some Automate pages provide a JSON Edit option via the Automate toolbar. The JSON Editor displays all the attributes of the model and their order in the model, and allows the admin to update field values via the editor instead of the GUI. MGCP Media Gateway Control Protocol NetFlow An Insights solution, comprising DS9 and Dashboard applications. Insights NetFlow provides the architecture to allow visualization and analysis of network traffic flow data. NSITE Solution Testing primarily used for verifying HCS as a solution and scale testing. PBX Private branch exchange. Digital or analog telephone switchboard located on the user premises and used to connect private and public telephone networks Phone security profile A phone security profile is part of Cisco UCM settings and is used to define security parameters for phones. It interacts with Certificate Authority Proxy Function (CAPF) settings and certificate operations for phones. The phone security profile determines how phones authenticate, ensuring secure communications between phones and UCM, and supports different authentication modes (by authentication string, by null string, by existing certificate). PGW Packet Gateway. IP to TDM / PSTN networks PNOC Cisco Proactive Network Operations Center PRD Product Requirements Definition PRI Primary Rate Interface. ISDN interface to primary rate access PSB Product Security Baseline PST Product Specification Tool RBAC Role Based Access Control RTMT UC application monitoring tool for viewing performance counters and alerts/alarms. SAS Solution Architecture Specification SBC Session Border Controller. SBR Scale Based Regression. Performance related SCTP Stream Controlled Transmission Protocol. SIPp Used to generate SIP traffic for CUP. SM Session Manager. SMTP Simple Mail Transfer Protocol. Internet protocol providing e-mail services SNMP Simple Network Management Protocol. Network management protocol used in TCP/IP networks SRND Solution Reference Network Design SRST Survivable Remote Site Telephony. Limited call functionality when losing WAN connection TAC Techincal Assistance Center TOI Transfer of Information UC Short for Unified Communications. Product suite. UCBU UCNX (Voice Mail) CUP (Presence) Mobile Clients Soft Clients Servers for these UCCE Unified Contact Center Enterprise. ACD Automatic call distribution UCNX Unity Connection. Linux server-based unified messaging application. UCS Unified Computing System. Cisco servers to replace HP. View A framework model in Automate without any actual data, used to collect information and initiate processes. For example, when opening a link in the Automate GUI that opens a page and not a list, this is a view model. VMware VMware and its client software, used to manage virtual machines and UCS blade configuration. Also used to monitor performance statistics at the hardware level. VPAT Voluntary Product Accessibility Template, a template to assess the accessibility compliance of a site. VQManager Tool used to monitor jitter in the network. Jitter monitoring is important to UCxn. WAP Wireless Access Point / Wireless Application Protocol WCS Wireless Control System WebEx A Cisco application for meetings, messaging, and events. WLA Cisco Wireless Location Application WLC Cisco Wireless LAN Controller