.. _define-voice-mail-pilot-number:

Pilot numbers
--------------------------------

.. tip:: 

   :ref:`use-action-search-to-navigate-automate`

Add a pilot number 
......................

This procedure creates one or more voicemail pilot numbers for voicemail services that have
previously been associated with the customer. 

**Prerequisites**: 

* Create the voicemail service. 
* Associate voicemail service with the customer. 

.. note::
   
   In Automate, you can select the voice mail pilot number from a list of available DN inventory.


**Perform these steps**:

1. Log in as provider or customer administrator.
2. Set the hierarchy to the customer or site that you are defining a Voice Mail Pilot Number for.
3. Go to the CUC **Pilot Numbers** page.
4. Click **Add** to associate a pilot number with the voice mail service that
   has been associated with the customer.
5. From the **Voice Mail Service** drop-down, select the appropriate Voice Mail
   Service from the list of Voice Mail Services associated with the customer.
6. From the **Voice Mail Pilot Number** drop-down, select a Pilot Number from the
   list of your available DN inventory, or type the Pilot Number you want to use
   in the field. This is the internal Voice Mail Pilot Number that can be dialed
   from site.
   
   .. note:: 
      
      You can add one or more pilot numbers for a single voice mail service.
   
7. Click **Save** to create the pilot number.
   
   The Pilot Number appears in the list. When a Pilot Number is created for a
   Voice Mail Service and the **Integrated with CUCM** checkbox was selected for
   the Voice Mail Service, the following is provisioned based on the deployment mode
   of the Voice Mail server:

   +-----------------------+--------------------------------------------+
   | Voice Mail Deployment | Cisco Unified Communications Manager       |
   | Mode                  |                                            |
   +=======================+============================================+
   |                       | At customer level: Route List, Route       |
   | Dedicated             | Pattern, CSS, Voice Mail Pilot, Voice Mail |
   |                       | Profile                                    |
   +-----------------------+--------------------------------------------+
   |                       | At customer level: Route List, Route       |
   | Partitioned           | Pattern, CSS, Voice Mail Pilot, Voice Mail |
   |                       | Profile                                    |
   +-----------------------+--------------------------------------------+




.. _delete-voice-mail-pilot-number:

Delete a voicemail pilot number
.................................



1. Log in as the Customer Administrator. For a list of the roles and tasks that
   can be done at each level, see :ref:`cisco-hcs-roles-and-privileges`.
2. Go to the CUC **Pilot Numbers** page.
3. From the **Pilot Numbers** list view, select the number to be deleted. 
4. Click **Delete** to delete the Voice Mail Pilot Number.
5. From the popup window, click **Yes** to confirm the deletion.

   When the delete action is complete, the Voice Mail Pilot Number disappears
   from the list.