.. _create-voice-mail-service: Voice mail services ------------------------- .. _21.4-PB3|EKB-17166: .. _24.2-PB1|EKB-21856: .. tip:: :ref:`use-action-search-to-navigate-automate` Add voice mail service ....................... This procedure adds a voice mail service, associates the service with a Cisco Unity Connection (CUC) server, and integrates it with a Cisco Unified Communications Manager (UCM) and/or Cisco Webex DI (Dedicated Instance). **Prerequisites** * To associate the voice mail service with a UCM, ensure you know the SIP trunking endpoint information between the voice mail server and the UCM. * A CUC server must be configured. **Perform these steps**: 1. Log in as provider or reseller administrator. #. Set the hierarchy to the correct provider or reseller node. .. note:: The voice mail service is always added above the customer level, so either at provider level or reseller level, and is associated to the customer. #. Go to **Voice Mail Service**. #. Click the Plus icon (+) to add a voice mail service. #. On the **New Record** page, fill out details for the new voice mail service: .. tabularcolumns:: |p{5cm}|p{10cm}| +-------------------------------------------+-------------------------------------------------------------+ | Field | Description | +===========================================+=============================================================+ | Voice Mail Service Name | The voice mail service name. Ensure there are no spaces in | | | the name. | +-------------------------------------------+-------------------------------------------------------------+ | Cisco Unity Connection Cluster | Mandatory. The name of the CUC server for the voice mail | | | service. | | | | | | .. note:: | | | | | | * The CUC server must have been added at the Provider | | | level. | | | * This is also where the voice mail server in a | | | multi-tenant environment is categorized as *Dedicated* | | | or *Partitioned*, which defines the elements available | | | to the voice mail server, for example, whether | | | another tenant should be created on the voice mail | | | server. | +-------------------------------------------+-------------------------------------------------------------+ | Integrate with Cisco Unified CM | Defines whether to integrate the voice mail service with | | | UCM (UCM will manage the voice mail service). | | | | | | The default is False (unchecked). | | | | | | When choosing **Integrate with Cisco Unified CM**, the | | | **Cisco Unified CM Cluster** drop-down displays. | +-------------------------------------------+-------------------------------------------------------------+ | Cisco Unified CM Cluster | The UCM cluster associated with the voice mail service. | | | | | | This drop-down displays only if you've selected | | | **Integrate with Cisco Unified CM**. | | | | | | From this drop-down, select the UCM to be paired with the | | | CUC server. | | | | | | .. note:: | | | | | | The UCM must have been added and configured at the | | | Provider level (via the **CUCM** page). | +-------------------------------------------+-------------------------------------------------------------+ | Integrate with Cisco Unified CM Webex DI | Defines whether to integrate a voice mail Webex Dedicated | | | Instance with UCM. | | | | | | When choosing **Integrate with Cisco Unified CM Webex DI**, | | | the rest of the fields on this form are hidden, and the | | | the **Voice Mail Trunk Address** drop-down displays. | | | | | | In a UCM Webex DI environment, the routing rules in the | | | Automate | | | provisioning workflow uses the calling search space (CSS) | | | for Webex DI to allow for adding multiple | | | voice mail services for Webex DI. | +-------------------------------------------+-------------------------------------------------------------+ .. tabularcolumns:: |p{5cm}|p{10cm}| +-------------------------------------------+-------------------------------------------------------------+ | Field | Description | +===========================================+=============================================================+ | Voice Mail Trunk Address | This drop-down displays only if you've selected the | | | **Integrate with Cisco Unified CM Webex DI** checkbox. | | | | | | The drop-down displays available existing entries on the | | | selected UCM cluster, which will be associated with the | | | Route Group as a part of the Route List and Route Group | | | provisioning. | +-------------------------------------------+-------------------------------------------------------------+ | Cisco Unity Connection Server Address | The hostname or IP address of the voice mail server. | | | | | | This field is hidden on the form if you've selected | | | **Integrate with Cisco Unified CM Webex DI**. | | | | | | | | | This field value is part of the SIP trunk provisioning | | | information (between the SIP trunk and the CUC server). | +-------------------------------------------+-------------------------------------------------------------+ | Cisco Unity Connection Server Port | The voice mail server port number (1 to 65535). | | | | | | .. note:: | | | | | | Do not use port 5061, which is reserved for secure SIP. | | | | | | This field is hidden on the form if you've selected | | | **Integrate with Cisco Unified CM Webex DI**. | | | | | | This field value is part of the SIP trunk provisioning | | | information (between the SIP trunk and the CUC server). | +-------------------------------------------+-------------------------------------------------------------+ | Cisco Unified CM Server Address | The hostname or IP address for the voice mail server to | | | reach the UCM. | | | | | | This field is hidden on the form if you've selected | | | **Integrate with Cisco Unified CM Webex DI**. | | | | | | This field value is part of the SIP trunk provisioning | | | information (between the SIP trunk and the CUC server). | +-------------------------------------------+-------------------------------------------------------------+ | Cisco Unified CM Server Port | The UCM port number. | | | | | | .. note:: | | | | | | * Do not use port 5061, which is reserved for secure | | | SIP. | | | * Only one UCM and one CUC can be specified here. To | | | support redundancy and failover in a multinode | | | configuration, the trunk information must be manually | | | updated on the UC apps. | | | | | | This field is hidden on the form if you've selected | | | **Integrate with Cisco Unified CM Webex DI**. | | | | | | This field value is part of the SIP trunk provisioning | | | information (between the SIP trunk and the CUC server). | +-------------------------------------------+-------------------------------------------------------------+ .. tabularcolumns:: |p{5cm}|p{10cm}| +-------------------------------------------+-------------------------------------------------------------+ | Field | Description | +===========================================+=============================================================+ | Voice Messaging Ports | Mandatory. Fill out the number of voice messaging ports to | | | be created for the voice mail service and associated with | | | the appropriate Port Group on CUC when the voice mail | | | service is associated to a customer. | | | | | | Valid values are 1 - 250. The default = 3. | | | | | | .. note:: | | | | | | The number of voice messaging ports you add can't | | | bring the total number of voice messaging ports for all | | | port groups to more than the maximum number of voice | | | messaging ports that are enabled by the CUC license | | | files. | | | | | | If the license files don't enable the total number of | | | ports, you won't be able to add the new ports. | | | | | | This field is hidden on the form if you've selected | | | **Integrate with Cisco Unified CM Webex DI**. | | | | | | This field value is part of the SIP trunk provisioning | | | information (between the SIP trunk and the CUC server). | +-------------------------------------------+-------------------------------------------------------------+ #. Save your changes to add the new voice mail service. Once a shared voice mail service is created, if you have enabled **Integrate with Cisco Unified CM**: * In UCM, cluster-level SIP trunk and route group is provisioned for the shared voice mail service. * In CUC, cluster-level port group appears on the PhoneSystem for the shared voice mail service. .. rubric:: Next steps * :ref:`assoc-voice-mail-services-to-customer` .. _delete-voice-mail-service: Delete voice mail service .............................. 1. Log in to the Automate Admin Portal as Provider administrator. 2. Go to **Voice Mail Service**. 3. From the list of voice mail services, select the checkbox for the voice mail service you want to remove. 4. Click **Delete**, then click **Yes** to confirm. Once the transaction completes, the voice mail service is removed from the list.