.. _set-up-contact-center-using-cucm:

Configure Contact Center server using Cisco UCM
-------------------------------------------------

.. tip:: 

   :ref:`use-action-search-to-navigate-automate`

Contact Center provisioning configures Cisco Unified Communications
Manager (Cisco UCM) to communicate with Contact Center.

* To enable UCM to communicate with Contact Center when transferring a call from 
  agent to agent and routing a call back to the Customer Voice Portal (CVP), go to the **Servers** page for 
  Contact Center. 
* To allow internal service calls to be routed to the CUBE (ENT) for 
  Contact Center to process, go to the **Service** page for Contact Center.



.. rubric:: Configuration overview 


1. Once you have Automate configured and have added a Provider, add a Customer
   (under Provider or Reseller), then log in as a Provider Admin.
2. Contact Center configuration is only supported for dedicated Unified
   Communications Applications for a Customer. When adding a Provider, clear
   Shared UC Apps.
3. After successfully adding a Customer, choose the Customer hierarchy at the
   above context level and then add the UCMs to that customer, via the Cisco UCM **Servers** page.
4. Complete a UCM import before proceeding further.
5. Automate supports multiple UCM clusters at
   a Customer hierarchy. You can decide which cluster to use for Contact Center
   and IP telephony.
6. SIP Trunk Security Profiles must be created manually in each UCM and synced to Automate.
7. For the Contact Center customers, Built-in-Bridge must be enabled for the
   phones. By default, it is disabled at system level.
8. SIP trunk profiles must be created manually in each CUCM and synced to Automate.