.. _self-service-feature-display-policy: Self-service feature display policy ----------------------------------- .. _19.2.1|VOSS-573: Overview ......... The Self-service feature display policy is used by an administrator to determine which features or services are available to the Self-service user on the Self-service UI. These are typically available on both the toolbar and dashboard. .. important:: The configuration templates that are selected on the **Phones**, **Personal Phones** tabs may not contain macro values for Line Settings (nested Line Array fields), since these are not supported in Automate Self-service. On the **Phones**, **Personal Phones** and **Voicemail** tabs, there are two similar check boxes (one associated with entitlement, the other not). For example, on the **Voicemail** tab, the first check box is labelled **User can enable Voicemail (Add a Voicemail Account)** and the second check box is labelled **User can enable Voicemail only if the user is entitled to Voicemail**. If the entitlement feature is used, that is an entitlement profile is associated to the subscriber on the **Entitlement Profile** drop-down on the **Users** screen, then select the second check box. If an Entitlement Profile is not associated to the subscriber, then select the first check box, as the second checkbox is no longer applicable. In a similar way, select the appropriate checkboxes on the the **Phones** and **Personal Phones** tabs. Availability of features/services is configured using the following tabs on the **Self-service Feature Display Policy** screen: * **Details** Shows/hides the **My Availability** and **Speed Dials**/**Busy Lamp Fields** areas and associated functionality. This controls the ability to add and manage speed dials and busy lamps. The **Enable (CFWD Only) Minimal Mode** checkbox controls the user Self-service UI. If enabled, the user is presented with a minimal interface suitable for mobile devices with *only* the functionality to set call forwarding. For details on the minimal interface, refer to the topic on Minimal Mode in the Self-service Guide. * **Phones** Shows/hides the **Your Company Phones** area and associated functionality. This controls the ability to add smart devices, as well as to manage company phones and associated lines. * **Personal Phones** Shows/hides the complete **Your Personal Phones** area and associated functionality, or hides selected functionality only, such as setting up ring schedules or advanced timer options. Also controls the ability to enable own personal phone management (add remote destination profile). * **My Information** Shows/hides one or more of the **My Information**, **My Credentials**, and **Webex Self-service** areas and the associated functionality. * **Voicemail** Shows/hides one or more of the **Voicemail Settings**, **Alternate Numbers and Notification Devices**, and **Caller Input** areas, as well as the associated functionality. Also controls the ability to add own Voicemail account if required. * **Call Forward** Shows/hides the complete **Call Forwarding** area and associated functionality, or selected advanced call forwarding functionality only, such forward calls to settings. See :ref:`self-service-feature-display-policy-field-reference` for field descriptions. See also topics under: * "Entitlement Management" - for more details about the Entitlement feature. * "General Subscriber Management Tasks" - for more details about associating an Entitlement Profile to a subscriber. .. _self-service-feature-display-policy-field-reference: Self-service feature display policy field reference ...................................................... .. tabularcolumns:: |p{3cm}|p{4.5cm}|p{7.5cm}| +----------------------------------------------------+--------------------------------+---------------------------------------------------------------------------------------------------------------------------+ | Title | Field Name | Description | +====================================================+================================+===========================================================================================================================+ | Details | details | Configure Base features. | +----------------------------------------------------+--------------------------------+---------------------------------------------------------------------------------------------------------------------------+ | Name\* | name | The name of the Feature Group. | +----------------------------------------------------+--------------------------------+---------------------------------------------------------------------------------------------------------------------------+ | My Availability | my\_availability | Turn my availability on/off. | +----------------------------------------------------+--------------------------------+---------------------------------------------------------------------------------------------------------------------------+ | Automatically update Presence Status from calendar | update_presence_from _calendar | Allow users to manage the setting that automatically updates their presence status based on their calendar. The user must | | | | have 'IM and Presence' enabled, and Self-service 'My Availability' settings must be in 'Show' state. | +----------------------------------------------------+--------------------------------+---------------------------------------------------------------------------------------------------------------------------+ | Speed Dials | speed\_dials | Turn speed dials on/off. | +----------------------------------------------------+--------------------------------+---------------------------------------------------------------------------------------------------------------------------+ | FMC (Fixed Mobile Convergence) | fmc | Turn FMC on/off | +----------------------------------------------------+--------------------------------+---------------------------------------------------------------------------------------------------------------------------+ | CLI (Calling Line Identification) | cli | Turn CLI on/off | +----------------------------------------------------+--------------------------------+---------------------------------------------------------------------------------------------------------------------------+ | Enable (CFWD Only) Minimal Mode | enable\_minimal\_mode | Display Call Forward settings only minimal mode. | +----------------------------------------------------+--------------------------------+---------------------------------------------------------------------------------------------------------------------------+ .. tabularcolumns:: |p{5cm}|p{4cm}|p{6cm}| +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ | Title | Field Name | Description | +=======================================================+==================================+============================================================================================================================+ | Phones | phones | Configure Phone features. | +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ | User can add own smart devices | own\_phone\_add | User can add own smart devices. Default: false. | +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ | User can add own smart devices only if the user's | own_phone_add_if _entitled | Default : false. | | Entitlement Profile includes 'Voice' | | | +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ | Limit the user's total number of phones the number | own_phone_add_limit _entitlement | Default : false. | | allowed by the user's Entitlement Profile | | | +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ | Device Configuration Templates for User Phone Add | device\_type\_list.[n] | See below. | +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ | Phone Management | phone\_management | Turn phone management on/off. | +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ | Phone Line Management | phone\_line\_management | Turn phone line management on/off. | +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ .. tabularcolumns:: |p{5cm}|p{4cm}|p{6cm}| +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ | Device Configuration Templates for User Phone Add | device\_type\_list.[n] | Smart Device configuration. | +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ | Device Name | devicetype | Choose from the drop-down list; either: iPhone, iPad, or Android Phone or Tablet. | +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ | Device Name Prefix | device\_name\_prefix | Automatically populated depending on the device name selected above; either TCT, TAB, or BOT. | +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ | Configuration Template | config\_template | Select from the drop-down list. We recommend that you select the default configuration template for each device. | +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ .. tabularcolumns:: |p{3cm}|p{4.5cm}|p{7.5cm}| +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ | Title | Field Name | Description | +=======================================================+==================================+============================================================================================================================+ | Personal Phones | personal\_phones | Configure Personal Phone features. | +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ | User can enable Personal Phone Management (add Remote | user\_add\_rdp | Default: false | | Destination Profile) | | | +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ | User can enable Personal Phone Management / SNR only | user_add_rdp_if_entitled | Default: false | | if entitled to SNR | | | +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ | Device Configuration Template for End User Remote | rdp\_config\_template | Choose from the drop-down list. Default = Default CUCM RDP Template. | | Destination Profile Add | | | +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ | Personal Phone Management | personal\_phone\ _management | Turn personal phone management on/off. | +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ | Mobile Id Management | mobileid\_management | Turn mobile id management on/off. | +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ | Ring Schedules | ring\_schedules | Turn ring schedules on/off. | +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ | Advanced Timer Options | advanced\_timer\_options | Turn advanced timer options on/off. | +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ | Line Association | line\_association | Turn line association on/off. | +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ .. tabularcolumns:: |p{5cm}|p{4cm}|p{6cm}| +-----------------------------------+-----------------+--------------------------------------------------------------------------------------------------------------------------+ | Title | Field Name | Description | +===================================+=================+==========================================================================================================================+ | My Information | my\_information | Configure My Information features. | +-----------------------------------+-----------------+--------------------------------------------------------------------------------------------------------------------------+ | User Data | user\_data | Turn user data on/off. | +-----------------------------------+-----------------+--------------------------------------------------------------------------------------------------------------------------+ | User Language | user\_language | Turn user language on/off. | +-----------------------------------+-----------------+--------------------------------------------------------------------------------------------------------------------------+ | Password | password | Turn password on/off. | +-----------------------------------+-----------------+--------------------------------------------------------------------------------------------------------------------------+ | Pin | pin | Turn pin on/off. | +-----------------------------------+-----------------+--------------------------------------------------------------------------------------------------------------------------+ | Minimum Pin Length | pin_min_length | Minimum length of Pin (0 to 64 characters). | +-----------------------------------+-----------------+--------------------------------------------------------------------------------------------------------------------------+ | Link to Webex Self-service portal | webex_link | Toggle whether end user portal users can see a link to their Webex Self-service portal. The user must have an associated | | | | webex account in order to have the link. | +-----------------------------------+-----------------+--------------------------------------------------------------------------------------------------------------------------+ .. tabularcolumns:: |p{5cm}|p{5cm}|p{5cm}| +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ | Title | Field Name | Description | +=======================================================+==================================+============================================================================================================================+ | Voicemail | voicemail | Configure Voicemail features. | +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ | User can enable Voicemail (Add a Voicemail Account) | user\_add\_vm\_account | Default: false | +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ | User can enable Voicemail only if the user is | user_add_vm_account_if _entitled | Default: false | | entitled to Voicemail | | | +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ | Device Configuration Template for End User Voicemail | voicemail\_config\_template | Choose from the drop-down list. Default = Default CUC User Template. | | Account Add | | | +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ | Voicemail Basic | voicemail\_basic | Turn basic Voicemail on/off. | +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ | Voicemail Devices | voicemail\_devices | Turn Voicemail devices on/off. | +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ | Phone Notification Device | phone\_notification\_device | Show/Hide Phone Notification Device management from end user. | +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ | SMS Notification Device | sms\_notification\_device | Show/Hide SMS Notification Device management from end user. | +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ | Voicemail Alternate Extensions | alternate\_extensions | Show/Hide Voice Mail Alternate Extension management from end user. | +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ | Configuration Template for end user Alternate | cucaltext\_config\_template | Choose from the drop-down list. Default = cucalt-cft. | | Extensions for Voicemail | | | +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ | Configuration Template for end user add Phone | cucphonedevice\_config\ _template| Choose from the drop-down list. Default = cucphone-cft. | | Notification Devices | | | +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ | Configuration Template for end user add SMS | cucsmsdevice\_config\_template | Choose from the drop-down list. Default = cucsms-cft. | | Notification Devices | | | +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ | Voicemail Caller Input | voicemail\_callerinput | Turn Voicemail caller input on/off. | +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ | Voicemail Email Relay | voicemail\_email\_relay | Show/Hide Email Relay from end user. | +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ .. tabularcolumns:: |p{4cm}|p{3cm}|p{7cm}| +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ | Title | Field Name | Description | +=======================================================+==================================+============================================================================================================================+ | Call Forward | call\_forward | Configure Call Forward features. | +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ | Call Forward Basic | call\_fwd\_basic | Turn basic call forwarding on/off. | +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+ | Advanced Call Forward | call\_fwd\_adv | Turn advanced call forwarding on/off. | +-------------------------------------------------------+----------------------------------+----------------------------------------------------------------------------------------------------------------------------+