.. _intercom-lines-intro:

Intercom Lines
---------------

.. _18.1-Patch-Bundle-3|EKB-262:


.. tip:: 

   :ref:`use-action-search-to-navigate-automate`



Overview
.........

The Intercom Lines feature allow you to manage Intercom 
lines at a site level independently of the management of lines
at a site.

Intercom lines are associated from phones or users - they can then be set up
and then associated to phones and user phones simply by first selecting
the Intercom Route Partition.



.. _managing-intercom-lines:

Managing Intercom Lines
..........................

When Intercom lines are set up, administrators can navigate to a site and 
access the **Intercom Lines** menu under the user management pages for the site.

On the Intercom Lines page you can view a list of Intercom lines, and add, delete or modify Intercom lines. 

|Intercom-Lines-list-view|


The Intercom lines configuration screen is simpler than the Lines configuration page, and shows 
only relevant fields. 


.. note::
   
   Intercom lines should be not be managed from the **Lines** menu.

|Intercom-Lines-detail-view|


When adding or modifying Intercom lines: 

* The **Route Partition** drop-down only shows Intercom partitions.
* The **Calling Search Space** drop-down only shows Intercom calling search spaces.
* For **Default Activated Device**, select the supported device from the drop-down list.
* The **Auto Answer** drop-down only shows supported options.
* If the **Description** field is left blank, it takes a default value "Intercom Line".




.. _associating-intercom-lines-to-phones:

Associating intercom lines to phones
.....................................

1. Log in to the Admin Portal.
2. Choose the relevant site. 
3. Go to **Phones**. 
4. On the **Phones** configuration page, select the **Lines** tab. 
5. To associate Intercom lines, first specify an Intercom partition 
   for the **Route Partition Name**. 

   On the **Line** page, view supported Intercom lines fields to be configured. 

|Intercom-Lines-Phones-form|

   * The **Pattern**  drop-down *only* shows existing Intercom lines. No new lines
     can be added.
   * Intercom and non-Intercom lines can both be associated to a single phone.
   * Associated Intercom lines will also show as "used" in the list view of the 
     **Directory Number Inventory** menu under **Dial Plan Management** and its **Description** 
     in the list will also show as "Intercom Line".
   * Deleting the phone on the **Phones** list view will then also show the Intercom line as not in use.



.. _intercom-lines-in-subscriber-management:

Intercom lines in user management
............................................

1. Log in to the Admin Portal. 
2. Choose the relevant site. 
3. Go to the **Users** page. 
4. When adding a phone to a user, to associate an Intercom line to the phone on the **Phones** tab, 
   also first specify an Intercom partition for the **Route Partition Name**. 

   View supported Intercom line fields to be configured.

   * The **Pattern**  drop-down *only* shows existing Intercom lines, including those in use. 
   * No new lines can be added as a part of user management - they are added on the **Intercom Lines** menu.
   * Associated Intercom lines will also show as "used" in the list view of the 
     **Directory Number Inventory** menu under **Dial Plan Management** and its **Description** 
     in the list will also show as "Intercom Line".
   * Deleting the phone on the **Phones** list view will then also show the Intercom line as not in use.



.. |Intercom-Lines-Phones-form| image:: /src/images/Intercom-Lines-Phones-form.png
.. |Intercom-Lines-list-view| image:: /src/images/Intercom-Lines-list-view.png
.. |Intercom-Lines-detail-view| image:: /src/images/Intercom-Lines-detail-view.png