UC Monitoring - Cisco ################################# Cisco Webex is a feature set that is offered as part of VOSS Insights. It allows customers to monitor their Cisco Webex Cloud, Webex DI, and UCM environments and, more specifically, their wider Unified Collaboration applications. * Cisco Webex Cloud Monitoring, for many, involves using free tools from the internet, or Cisco products such as Webex Control Hub. These products provide basic call quality, network health, usage stats, device health, and service disruptions, or are not flexible enough to provide true value to a user wanting to monitor the service they provide to their customers, which often involves more than just the Cisco Webex service. * VOSS Insights for Cisco Webex Cloud is essential when you need better flexibility, partitioning, and greater visibility into your Cisco UC Performance, User Adoption, Advanced Diagnostics, and User Experience. .. contents:: Sub-categories :depth: 1 :local: :backlinks: none Data Collection ================ .. contents:: Features :depth: 1 :local: :backlinks: none Performance - Service Monitoring --------------------------------- * Asset utilization and performance - are resources over utilized or causing bottlenecks? * Service Status - are the Cisco services all running properly across your systems? * Resource Utilization - ports, voicemail, licenses in use * Are your onsite gateways up and running? Diagnostics ------------ * Call Analysis * Call Quality * Synthetic call testing * Application and front door testing User & Device Inventory ------------------------ * Phone Usage & status * Onsite Gateway Configuration and usage * Headset Usage Usage & Adoption ----------------- * Meeting quality, summary and participant information * People, device and License usage & locations * Webex calling, Insights and Security Meeting Room Monitoring & Analytics -------------------------------------- See Meeting Room tab for details. * Webex rooms device health and connection monitoring * Consolidated data collection across Webex, meeting room devices * Optional data collection from building management systems * Data can be retained as needed – not subject to vendor limits **Considerations**: When monitoring a Webex Cloud or Dedicated Instance deployment, there are some considerations: * The typical real-time "infrastructure" monitoring (such as real time alerts from the apps, SNMP traps, etc) is handled by Cisco themselves as part of the Webex DI service. So those data sources are not available in a Webex DI solution and therefore not available in VOSS Insights. * VOSS Insights collects data through other available interfaces to still provide a wide range of capabilities listed in the doc. This data is collected on a configured interval from the devices. Architecture =============== See UC Monitoring - General tab for server details. .. contents:: Features :depth: 1 :local: :backlinks: none Dashboards - Overview ====================== The system provides a range of dashboards to review and analyze Microsoft environments * Alerting * Performance and Service Management * Diagnostics and Monitoring * Digital Experience Monitoring (Synthetic Testing) .. contents:: Features :depth: 1 :local: :backlinks: none Alerting ========= Alerts Overview & Global Alarm Trend Analysis Create alerts from your Cisco Webex DI environment with easy visuals for notifications and send these automatically to defined user groups or business applications (ITSM or ticketing system). View analysis of alerts & alarms in the environment to help determine: * Performance - Service monitoring issues through AXL. * Filter by critical sites or business areas * Summary counts of the alerts with their defined customer severity * Detailed view of alerts, alarms and events. * On-site gateway performance and alerts. * Can be tailored with your actions within messages to accelerate resolution. .. contents:: Features :depth: 1 :local: :backlinks: none Performance - Service Monitoring ================================= Utilization, Service Status, Resource Summary and Counters Analyze the performance of your systems against each other and a company threshold to ensure continuity and service. * Understand constraint points across your systems. * Call stats and usage over time - comparing systems against one another. * Visualize service & process status .. contents:: Features :depth: 1 :local: :backlinks: none Cisco UCM ========== .. contents:: Features :depth: 1 :local: :backlinks: none Cisco Unity ------------ * Cisco UC Manager Analysis -------------------------- * Cisco UCCE Overview -------------------- * Cisco UCCE CVP --------------- * Cisco UCCE Finesse ------------------- * Diagnostics ============ Call Analysis, Call Quality & Synthetic Testing Analysis of calls based on call detail records. * Top callers * Codecs, jitter and MOS * Total calls per location/system * Number of call types * Call failure * On/Off-net calls and minutes. * Cause code analysis and quality of calls * Route pattern analysis * Synthetic call generation with call flow analysis and easily identifiable success indicators. .. contents:: Features :depth: 1 :local: :backlinks: none Webex ====== .. contents:: Features :depth: 1 :local: :backlinks: none Webex Calling -------------- * Webex Participants ------------------- * Webex Meeting Quality ---------------------- * Cisco UCM ========== .. contents:: Features :depth: 1 :local: :backlinks: none Cisco Call Analysis -------------------- * Cisco Call Performance & Voice Quality --------------------------------------- * Cisco Call Quality Analysis ---------------------------- * Cisco SIP Trunk Status ----------------------- * Cisco Gateways --------------- * Cisco CUBE ----------- *