.. _index-uc-automation: UC Automation ######################## :bdg:`UC Automation` .. tab-set:: .. tab-item:: Get Started UC Automation delivers comprehensive, end-to-end orchestration across provisioning, lifecycle management, and remediation. It combines the VOSS Core Platform with specialized features designed to automate MACDs in voice environments. .. grid:: 1 2 3 3 :gutter: 3 :padding: 0 :class-container: sd-mt-3 .. grid-item-card:: Introduction :link: index-voss-core.html :class-card: sd-shadow-sm sd-hover-raise Get started with VOSS core concepts and tools. Learn how dashboards, menus, hierarchies, and roles fit together, configure RBAC, and customize your system. .. grid-item-card:: Install & Upgrade :link: src/user/index-install-and-upgrade-chapters.html :class-card: sd-shadow-sm sd-hover-raise Step-by-step install and upgrade guidance for the VOSS Core Platform and products, including prerequisites, safety checks, and rollback options. Includes a setup quickstart guided path to minimal configuration, and validation. .. tab-item:: Configure & Manage .. grid:: 1 2 3 3 :gutter: 3 :padding: 0 :class-container: sd-mt-3 .. grid-item-card:: Onboarding guides :link: src/user/ch-feat-quick-start-guides.html :class-card: sd-shadow-sm sd-hover-raise Quickstart guides for onboarding in UC Automation. .. grid-item-card:: Microsoft Apps :link: src/user/ch-feat-app-integration-and-detailed-settings.html#microsoft-overview :class-card: sd-shadow-sm sd-hover-raise Connect Microsoft Teams, sync Azure users, and manage service accounts and policies from one place. .. grid-item-card:: Webex Features :link: src/user/ch-feat-app-integration-and-detailed-settings.html#webex-overview :class-card: sd-shadow-sm sd-hover-raise Integrate Webex, assign licenses, and configure auto-attendants, devices, and call flows. .. grid-item-card:: Cisco Apps :link: src/user/ch-feat-app-integration-and-detailed-settings.html#cisco-ucm-detailed-configuration :class-card: sd-shadow-sm sd-hover-raise Manage Cisco UCM servers and devices, including dial plan components and device pools, via unified workflows. .. grid-item-card:: Cisco UCCX Configuration :link: src/user/ch-feat-app-integration-and-detailed-settings.html#cisco-uccx-management :class-card: sd-shadow-sm sd-hover-raise Add and configure Cisco Webex Contact Center Express (UCCX) server, teams, agents and agent lines, skills, resource groups, services, and service queues. .. grid-item-card:: Manage Number Inventory & Assignments :link: src/user/ch-feat-number-management.html :class-card: sd-shadow-sm sd-hover-raise Add, track, reserve, and assign numbers; manage number ranges and cooling; run inventory audits; and configure E164 associations for users and services. .. grid-item-card:: Manage Users, Devices & UC Services :link: src/user/ch-feat-users-and-services.html :class-card: sd-shadow-sm sd-hover-raise Onboard users, manage services and devices, sync directories, and control authentication and provisioning. .. grid-item-card:: Configure Call Groups & Call Handling :link: src/user/ch-feat-call-groups.html :class-card: sd-shadow-sm sd-hover-raise Create and manage call groups, auto attendants, call queues, resource accounts, and pickup groups across supported UC environments. .. grid-item-card:: Manage Meeting Rooms :link: src/user/ch-feat-meeting-room-management.html :class-card: sd-shadow-sm sd-hover-raise Configure, manage, and monitor meeting room devices and services. Detect and resolve issues impacting meeting rooms, and understand how rooms are being used. .. grid-item-card:: Self-service Administration :link: src/user/ch-feat-self-service-admin.html :class-card: sd-shadow-sm sd-hover-raise Configure and manage Self-service features and Self-service user access and authentication. .. tab-item:: Release Information .. grid:: 1 2 2 2 :gutter: 3 :padding: 0 :class-container: sd-mt-3 .. grid-item-card:: What's New by Version & Release Notes :link: src/user/whats-new.html :class-card: sd-shadow-sm sd-hover-raise Summary of new and changed features by version, and release notes for the latest version and older versions. .. grid-item-card:: Compatibility Matrix :link: src/user/index-compatibility-matrix.html :class-card: sd-shadow-sm sd-hover-raise Supported versions and application interoperability across vendors. Including browser and VMWare support. .. grid-item-card:: Explore by Feature :link: src/user/index-explore-by-feature-chapters.html :class-card: sd-shadow-sm sd-hover-raise Browse all features available in this release for the Core and product suite. .. tab-item:: Documentation :sync: docs .. tab-set:: .. tab-item:: User Guides **Administration and Use** Guides for deploying, managing, and operating Automate. .. list-table:: :widths: 40 60 :header-rows: 1 :class: sd-table-hover * - Guide Name - Description * - `UC Automation User Guide `_ - Comprehensive guide to all features of the UC Automation product. * - `VOSS Core Guide `_ - Comprehensive guide to all VOSS Core features. * - `Platform Guide `_ - Installation, upgrades, and clustering. * - `Self-service `_ - User instructions for personal phones. * - `Best Practices `_ - Critical operations and performance. .. tab-item:: Install & Upgrade **Planning and Installation** Guides for installing and upgrading Automate. .. list-table:: :widths: 30 60 10 :header-rows: 1 :class: sd-table-hover * - Guide Name - Description - PDF * - `Install Guide `_ - Step-by-step instructions. - N/A * - `Product Compatibility Matrix `_ - Version compatibility for apps. - :download:`PDF ` * - `Architecture & Hardware `_ - Deployment best practices. - N/A .. tab-item:: Administration **Advanced Administration** Advanced administration guides. .. list-table:: :widths: 40 60 :header-rows: 1 :class: sd-table-hover * - Resource - Description * - `Multi-Cluster Deployments Technical Guide `_ - Overview of current support for multi-cluster customer deployments, offering several best practice recommendations related to Global Directory Search, User Integrations, Day 2 User and Feature Provisioning, Dial Plan Management, Overbuild, etc. * - `Advanced Configuration Guide `_ - Describes specific high level tasks performed by administrators higher than Provider level, such as System Monitoring, Login Banners, Feature Package Customization (for example, Field Display Policies). * - `Provider HCS Dial Plan Management Support Guide `_ - Describes how the dial plan model can be integrated into the platform and the service provider infrastructure with minimal effort. The dial plan model configures not only end customer equipment but also the interaction with aggregation layers. This guide provides the standard configurations; service providers must customize parts of the model for specific environments. .. tab-item:: Resources General resources, including training videos, flowcharts, glossary, Index. .. tab-set:: .. tab-item:: Videos .. card:: Video Details .. raw:: html

videocam Automate Tutorials

A collection of VOSS video tutorials that walk you through common tasks, advanced workflows, and real-world scenarios. Links can be found in these topics:

.. tab-item:: Flowcharts .. card:: Flowcharts Details Flowcharts links available in the documentation. .. raw:: html

.. tab-item:: Glossary and Index .. card:: Glossary and Index Details Common terms explained in the :doc:`Glossary ` and an :doc:`alphabetical index ` for features, flowcharts, CLI commands, and macros .. raw:: html
Glossary in Core Feature Guide Commonly used terms and acronyms
Alphabetical Index Features, Flowcharts, CLI commands, Macro function reference