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Overview
Webex App license usage counts are automatically updated in Automate after licenses are assigned (that is, after assigning a subscriber with Webex App services). A sync with the Webex Control Hub maintains the status of Webex App user licenses.
Webex App license syncs
Webex App user license syncs may be executed manually:
| Admin Portal | To sync Webex App users for the customer, click the Services menu, then on the Customer Access form, click Action > Sync Webex App Roles Licenses Go to (default menu) Administration Tools > Data Sync and run the SyncSparkRolesLicenses<customer_name> instance. |
Important
Webex App Licenses need to be synced after upgrading to release 21.1:
Execute the following data sync: SyncSparkRolesLicenses<CUSTOMER_NAME>
If the Webex App organization associated with the Customer hierarchy has multiple subscriptions, a default subscription must be configured under the Webex App Customer Access.
See: Create Webex App Service.
If the Webex App organization associated with the Customer hierarchy has multiple Site URLs, a default Site URL must be configured under the Webex App Customer Access.
See: Create Webex App Service.
Only licenses synced and managed by Automate will be assignable to a Webex user. This means that licenses from subscriptions and sites other than the default configured above will not be retained on a user.
Note
This process only collects data at customer and site levels.
Related topics
View Webex App licenses
This procedure provides a condensed view of the Webex App licenses consumed and available at the selected hierarchy level.
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| License Id |
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| Unique Name |
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| Name |
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| Consumed Units |
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| Total Units |
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| Licenses Used % |
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| Site URL |
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| Site Type |
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| Subscription ID |
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