The User Management section collects a number of elements associated with a contact center user.

Sites can be managed in Automate. These are the physical location of the contact center.

As a part of the management, a Multimedia Profile Name can be associated to the new site. See: Webex Contact Center Desktop Experience.

These definitions group skill values, thresholds and a selected Skill Type, making it possible to assign skill requirements such as language fluency or product expertise to incoming calls so these are assigned to agents with a matching skills.

Skill profiles can be managed in Automate and comprise of a set of skills, each with an assigned value, that you can assign to a team or agent.

Skill definitions are assigned to a profile. For example, you can assign a high level of proficiency (Proficiency Value) in English to one skill profile and a lower level in another profile.

A skill profile can then be assigned to a Contact Center user - see: Webex App User Management.

Teams can be managed in Automate and can be assigned for specific functions. Agent Based (for a specific number of agents) and Capacity Based (no number assigned) team types are available.

A team can also be active or inactive and be assigned to a defined Site and Contact Center user - see: Webex App User Management.

User profiles can be managed in Automate and consist of a Profile Type (determines the determine the privilege level) with features accessible to a Contact Center user.

Module Settings allow for the specification of permissions to the Contact Center modules, while similar access settings are available for user profiles, entry points, sites, queues, teams and folders.

The profile can then be assigned to a Contact Center user - see: Webex App User Management.

Model Details: device/spark/CXUser

An asterisk * in the title indicates the field is mandatory.
If a field has a default value, it is shown in the Description column.
If the field type is an array, the Field Name has a .[n] suffix, where n is the array index placeholder.
Object and array field names are listed to provide context. If a field belongs to an object or an array, the full field name is shown in dot separated notation.

Title				Description	Details
General				Group Assigned by FDP	Field Name: General Type: Object
	First Name				Field Name: General.firstName Type: String
	Last Name				Field Name: General.lastName Type: String
	Email				Field Name: General.email Type: String
	User Profile ID				Field Name: General.userProfileId Type: String Target: device/spark/CXUserProfile Target attr: name Format: uri
	Contact Center Enabled				Field Name: General.contactCenterEnabled Type: Boolean
Supervisor Settings				Group Assigned by FDP	Field Name: Supervisor Settings Type: Object
	Preferred Supervisor Team ID				Field Name: Supervisor Settings.preferredSupervisorTeamId Type: String
Agent Settings				Group Assigned by FDP	Field Name: Agent Settings Type: Object
	Site ID				Field Name: Agent Settings.siteId Type: String Target: device/spark/CXSite Target attr: name Format: uri
		Team IDs			Field Name: teamIds.[n] Type: Array
	Agent Profile ID				Field Name: Agent Settings.agentProfileId Type: String
	Multimedia Profile ID				Field Name: Agent Settings.multimediaProfileId Type: String Target: device/spark/CXMultimediaProfile Target attr: name Format: uri
	Skill Profile ID				Field Name: Agent Settings.skillProfileId Type: String Target: device/spark/CXSkillProfile Target attr: name Format: uri
References				Group Assigned by FDP	Field Name: References Type: Object
		References		references to Address Book entries	Field Name: references.[n] Type: Array
			Name	Name	Field Name: References.references.[n].name Type: String
			Reference Model Type	Type	Field Name: References.references.[n].type Type: String

Model: device/spark/CXUser

Webex Contact Center User Management

Model Details: device/spark/CXUser