Model: data/Alert

Database maintenance alerts

If database maintenance schedules have not been set up from the Command Line Interface (CLI), alerts are shown at the provider level hierarchy for each required schedule.

The schedules are required to periodically:

• Archive or delete database transaction logs (CLI: voss transaction archive or voss transaction delete)

Refer to the Platform Guide topic "Enable Database Scheduling " for details.

The format of the alert is:

• ID: A generated identifier:

  • TRANSACTION_DATABASE-<hostname>

  Note

  The <hostname> will be a primary unified node. These are where alerts are generated.

• Code: An error or warning code associated with the alert. (-1)

• Alert category: Database Maintenance

• Severity: Warning

• Message:

  • TRANSACTION DATABASE MAINTENANCE NOT SCHEDULED

• Count: Displays the number of times the alert has occurred.

• Latest Alert: Displays the last time this alert occurred.

Licensing alerts

Change Notification (CNF) alerts

Number inventory alerts

If alerts have been enabled on available number inventory numbers in global settings, alerts are raised when the availability threshold is exceeded. See: Global Settings.

In the GUI, the alert Message field also provides details on the INI threshold, availability, hierarchy, count and a CSV list of nodes and numbers, as shown in the alert message template below. (Long message strings are truncated). For details on macro references, refer to Email HTML Templates:

{{ pwf.INI_ALERT_HIERARCHY_NODE_TYPE }} [{{ pwf.INI_ALERT_HIERARCHY_NAME }}].
Hierarchy full path = {{ pwf.INI_ALERT_HIERARCHY }}
Total INI Available = {{ pwf.INI_ALERT_TOTAL_INI_AVAILABLE }}
Total INI count = {{ pwf.INI_ALERT_TOTAL_INI_COUNT }}
Total percent available = {{ fn.as_string pwf.INI_ALERT_TOTAL_PERCENT_AVAILABLE }}%

{{ pwf.INI_ALERT_NODES_EXCEEDED_THRESHOLD_DATA_ALERT }}

Cisco UCM Change Notification (CNF) alerts

Overview

The Cisco UCM Change Notification Feature (CNF) is enabled to display alerts.

CNF alerts don't need to be manually configured in Automate. Admin users receive alerts when the collector process is in an error state.

Admins can view and delete alerts at the hierarchy they're logged in at and at lower hierarchies. For example, Provider, Reseller, and Customer administrators can view alerts raised at the Customer level (sys.hcs.provider.reseller.customer), but a Site admin cannot view such alerts.

When a CNF alert is raised, you're notified of the alert via the toolbar Messages icon in the Admin Portal. Click the Messages or Notifications toolbar button to view the alerts, or go to Alerts.

CNF alert properties

Change notification (CNF) alerts have the following properties:

CNF error scenarios

Automate displays CNF alerts for the following error scenarios:

• Warning:

  45000: Unprocessed changes at 75% of limit for device {}. Please configure and run the necessary data syncs.

• Error:

  • 40000: Device change notifications are not supported for device {}.
  • 40001: Device change notification data for device {} has been lost. Tracking data has been repaired and collector process will continue. Some changes may have been lost, please run a full sync on the device.
  • 40002: Device change notification tracking data for device {} has become corrupted. Tracking data has been repaired and collector process will continue. Some changes may have been lost, please run a full sync on the device.
  • 40003: Device change notification tracking DB write for device {} failed. The collector process will continue to attempt DB writes. Please investigate the database write failure.
  • 40004: Device change notification data DB write for device {} failed. The collector process will continue to attempt DB writes. Please investigate the database write failure.
  • 40005: Unable to repair device change notification tracking data for device {}.
  • 40006: Too many unprocessed changes recorded for device {}. No new changes will be recorded until at least {} changes are processed. Please configure and run the necessary data syncs.
  • 40008: Could not update pending changes data for device {}. {}.

The administrator reads, inspects, acts on (for example, run a full sync on the device), and then manages alerts of the CNF collection service. The administrator can delete the alert from the list only when the issue that raised the alert has been resolved.

Alerts field reference

• The field Title is indicated in bold. An asterisk * indicates the field is mandatory.
• If the field Type is an array, its the Field Name has a .[n] suffix, where n is the array index placeholder.
• Object and array names are listed to provide the context of fields.
• If a field belongs to an object or an array, the full name is in dot separated notation.
• Where cardinality is shown, the range is [MinItems..MaxItems].
• If a field has a Default value, the value is shown.
• If a field has a Pattern, the regular expression pattern is shown.