[Index]

Model: view/IniCoolingMgmtVIEW

Cooling & Reservation

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Overview

Number cooling allows for the automatic aging of numbers after service delete to prevent immediate reuse of a number. For example, if a user leaves the company, the phone number that was in use can be placed into a cooling period for a pre-configured number of days to prevent a new user from receiving unwanted calls on that number. This feature can be enabled per hierarchy level.

Note

Number cooling is enabled and configured in Global Settings.

During the cooling period, the number can't be reused until either the cooling period has elapsed, or until a Provider administrator has manually removed the number from the cooling period. Once a number is removed from the cooling period, it is reintroduced into the pool of available numbers for allocation to a subscriber, phone, device, etc.

A number cooling auto expiry schedule runs daily. This schedule polls the cooling Release Date field on the number inventory list view to determine which numbers have completed their cooling period. These numbers are then returned to the list of available numbers at the specific hierarchy level. For more details refer to "Number Cooling Auto Expiry Schedule" in the Advanced Feature Guide.

The Cooling & Reservation form allows a Provider administrator to manually add numbers to a cooling period (which removes these numbers from the list of available numbers), or to manually remove numbers from a cooling period (which returns these numbers to the list of available numbers).

Video: videocam
Manage-Number-Cooling-video

Video: videocam
Enable-Number-Cooling-video

Related Topics

Number Cooling Auto Expiry Schedule in the Advanced Configuration Guide

Global Settings in the Core Feature Guide

Apply cooling

  1. Navigate to the required hierarchy level (Provider, Customer or Site) from which you want to add numbers to a cooling period.

  2. Go to Cooling & Reservation.

  3. At Select action, choose Apply cooling.

  4. Optionally, fill out a cooling duration in days (max = 999) to apply to the selected numbers.

    Note

    This value overrides the value set in their global settings. If this field is left blank, the cooling duration set in Global Settings for each number will apply.

  5. Configure values in Filters to define the numbers to include in the Available box in the Select Numbers area, these include:

  6. Select one or more numbers in the Available box and click Select to move them to the Selected box.

    Note

    The Available field displays only unused and available numbers. Used numbers don't display.

  7. Click Save.

    The selected number(s) are placed into a Cooling status, and are no longer available for use until they reach either the Release Date or until they are manually removed from cooling.

Remove from cooling

  1. Navigate to the required hierarchy level (Provider, Customer or Site) from which you want to remove numbers from a cooling period, i.e. add them back into the list of available numbers.
  2. Go to Cooling & Reservation.
  3. From the Select action drop-down, choose Remove from cooling.
  4. Configure values at Filters to determine which numbers will be included in the Available box in the Select Numbers area, these include:
  5. Select one or more numbers in the Available box and click Select to move them to the Selected box.
  6. Click Save. The selected number(s) are removed from the cooling period and are available for allocation to a subscriber or phone, etc.

Number reservation

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Use the Action search to navigate Automate

Overview

Number reservation allows numbers to be reserved for future use. Reserved numbers cannot be allocated to a device or line.

The Cooling & Reservation list view allows a Provider administrator to manually reserve numbers at the selected hierarchy (Provider, Customer or Site) for a specified number of days. While a number is within the Reservation duration (days) period, it is unavailable and cannot be used by a device or line.

If the Reservation duration (days) period is left blank, the numbers remain in the Reserved status. Currently reserved numbers can be unreserved manually, thereby adding them back to the list of available numbers.

Video: videocam
Manage-Number-Cooling-video

Related Topics

Reserve a Number for a User in the Core Feature Guide

Reserve numbers for future use

Note

Numbers can be reserved to make them unavailable to assign to any user until they're unreserved.

A separate feature, Reserved for, allows you to reserve numbers for a specific user. When used with use next available line during provisioning or onboarding, numbers reserved for a particular user can't be assigned to any other user. See:

Reserve a Number for a User in the Core Feature Guide

  1. In the Admin Portal, choose the relevant hierarchy level (Provider, Customer or Site) where you want to reserve numbers.

  2. Go to Cooling & Reservation.

  3. At the Select action drop-down, select Reserve.

  4. At Reservation duration (days), define the number days to reserve the number/s.

  5. Fill out Reservation Notes for the reserved numbers to describe why the numbers are being reserved. This is displayed in the Reservation notes field on the Number Inventory list.

  6. At Filters, define filters to determine which numbers will be included in the Available box in the Select Numbers area. Options are:

  7. Select one or more numbers in the Available box and click Select to move them to the Selected box.

  8. Click Save.

    The selected number(s) are placed into a Reserved status, and are no longer available for allocation to a subscriber or phone, etc.

    Note

    Individual numbers can also be reserved directly from the Number Inventory list view by clicking on the required number on the list view and then selecting Reserve Number on the toolbar.

Related Topics

Reserve a Number for a User in the Core Feature Guide

Unreserve numbers

  1. In the Admin Portal, choose the relevant hierarchy level (Provider, Customer or Site) where you want to remove numbers from reservation (unreserve) to add them back into the list of available numbers.

  2. Go to Cooling & Reservation.

  3. From the Select action drop-down, choose Unreserve.

  4. Set Filters to determine which numbers will be included in the Available box in the Select Numbers area. Options are:

  5. Select one or more numbers in the Available box and click Select to move them to the Selected box.

  6. Click Save.

    The selected number(s) are removed from the Reserved status, and are available for allocation to a subscriber or phone, etc.

Model Details: view/IniCoolingMgmtVIEW

Title Description Details
For the above internal number, do: * Default: move_to_cooling
  • Field Name: view_action
  • Type: String
  • Default: move_to_cooling
  • Choices: ["Apply cooling", "Remove from cooling", "Reserve", "Unreserve", "Unchanged"]
Reservation/Cooling duration (days)
  • Field Name: add_days
  • Type: String
  • Pattern: ^([1-9][0-9]{0,2})$
  • Format: regex
Reservation Notes
  • Field Name: reservation_notes
  • Type: String
Show available numbers Default: True
  • Field Name: numbers_filter_show_available
  • Type: Boolean
  • Default: True
Show numbers in cooling Default: True
  • Field Name: numbers_filter_show_incooling
  • Type: Boolean
  • Default: True
Show reserved numbers
  • Field Name: numbers_filter_show_reserved
  • Type: Boolean
Show numbers at/below hierarchy
  • Field Name: numbers_filter_hierarchy
  • Type: String
Show numbers that contain
  • Field Name: numbers_filter_contains
  • Type: String
Show numbers expiring from cooling within the next (days)
  • Field Name: numbers_filter_expires_within
  • Type: String
  • Pattern: ^([1-9][0-9]{0,2})$
  • Format: regex
Select Number
  • Field Name: numbers.[n]
  • Type: Array
  • Cardinality: [1..n]
Control field for GUIR async behaviour
  • Field Name: guir_control
  • Type: String