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Model: view/HcsMovePhonesVIEW

Move Phones

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Overview

You can move phones between sites only if they are not assigned to users.

Moving a phone between sites handles the situation where a phone is either physically moved or logically assigned to a different site.

If a phone is assigned in the Associated Devices list of a CUCM user, the phone is moved during a user move. See Move users, without services

Restrictions that apply when moving phones

You can only move phones when the following conditions are met:

• The phone you wish to move must not be assigned to a user
• Phones can only be moved from one site to another site:
  • Phones can't be moved from a customer to a customer.
  • Source and target site must reference the same NDL
  • Source and target site must have the same type of dial plan
  • Source and target site must have the same country

When moving a phone with an intercom line, the line is not moved or updated.

Related topics

• Reserve a Number for a User

Move a phone

This procedure moves one or more phones.

1. Log in as a provider, reseller, or customer administrator.

2. Set the hierarchy path to the customer whose phones you are moving.

3. Go to Move Phones.

4. At Action, choose an option:

   • Move phones by name (bulk move):

     • Choose the source hierarchy (site from where you're moving the phones).

     • Choose the target hierarchy (site).

     • If you're moving all phones, select Move All Phones. Alternatively, select the phones to move.

       Click the Plus icon (+) at Phones, then choose a phone. You can type the first part of a phone name to filter the list. Repeat this step to choose additional phones to move.

     • Click Save to move the phones.

   • Move phone by name (move one phone):

     • Choose the phone.
     • Choose the target site.
     • Click Save to move the phone.

5. To verify that the phone or phones were moved to the correct target site, go to Phones.

Model Details: view/HcsMovePhonesVIEW