[Index]

Model: relation/WebexCXChannel

This relation implements the workflows to manage Webex Contact Center Channels.

Model Details: relation/WebexCXChannel

Title Description Details
End Point Group Assigned by FDP
  • Field Name: End Point
  • Type: Object
Plan Name Name of the plan
  • Field Name: End Point.name
  • Type: String
Description Description of the plan
  • Field Name: End Point.description
  • Type: String
Entry Point Type * Type of the entry point
  • Field Name: End Point.entryPointType
  • Type: String
  • Choices: ["Inbound", "Outbound"]
Channel Type * The type of channel for the queue.
  • Field Name: End Point.channelType
  • Type: String
  • Choices: ["Chat", "Email", "Social Channel", "Telephony"]
Asset ID Unique identifier for the asset
  • Field Name: End Point.assetId
  • Type: String
Outdial Transfer To Queue Enabled Indicates if outdial transfer to queue is enabled
  • Field Name: End Point.outdialTransferToQueueEnabled
  • Type: Boolean
Active Status Indicates if the schema is active
  • Field Name: End Point.active
  • Type: Boolean
Created Time Timestamp when the schema was created
  • Field Name: End Point.createdTime
  • Type: String
Last Updated Time Timestamp when the schema was last updated
  • Field Name: End Point.lastUpdatedTime
  • Type: String
End Point Settings Group Assigned by FDP
  • Field Name: End Point Settings
  • Type: Object
Social Channel Type Type of social channel.
  • Field Name: End Point Settings.socialChannelType
  • Type: String
  • Choices: ["MessageBird", "Messenger"]
Service Level Threshold Service level threshold
  • Field Name: End Point Settings.serviceLevelThreshold
  • Type: Integer
Maximum Active Contacts Maximum number of active contacts
  • Field Name: End Point Settings.maximumActiveContacts
  • Type: Integer
Control Flow Script URL URL for the control flow script
  • Field Name: End Point Settings.controlFlowScriptUrl
  • Type: String
Overflow Number Overflow phone number
  • Field Name: End Point Settings.overflowNumber
  • Type: String
Timezone Timezone of the plan
  • Field Name: End Point Settings.timezone
  • Type: String
Subscription ID Unique identifier for the subscription
  • Field Name: End Point Settings.subscriptionId
  • Type: String
Route Point ID Unique identifier for the route point
  • Field Name: End Point Settings.routePointId
  • Type: String
Flow ID ID of the flow
  • Field Name: End Point Settings.flowId
  • Type: String
  • Target: device/spark/CXFlow
  • Target attr: name
  • Format: uri
Flow Tag ID ID of the flow tag
  • Field Name: End Point Settings.flowTagId
  • Type: String
Music On Hold ID Unique identifier for the music on hold
  • Field Name: End Point Settings.musicOnHoldId
  • Type: String
  • Target: device/spark/CXAudioFile
  • Target attr: name
  • Format: uri
Outdial Queue ID Unique identifier for the outdial queue
  • Field Name: End Point Settings.outdialQueueId
  • Type: String
System Default Indicates if the plan is a system default
  • Field Name: End Point Settings.systemDefault
  • Type: Boolean
DN EP Mapping Count Number of DN EP mappings
  • Field Name: End Point Settings.dnEpMappingCount
  • Type: Integer
Support Number Group Assigned by FDP
  • Field Name: Support Number
  • Type: Object
Dial Number
  • Field Name: dialNumber.[n]
  • Type: Array
Webex Calling location Unique identifier for the location
  • Field Name: Support Number.dialNumber.[n].location
  • Type: String
Support Number Dialled phone number
  • Field Name: Support Number.dialNumber.[n].dialledNumber
  • Type: String
PSTN Region Unique identifier for the region
  • Field Name: Support Number.dialNumber.[n].regionId
  • Type: String
Default ANI Indicates if the default ANI is used
  • Field Name: Support Number.dialNumber.[n].defaultAni
  • Type: Boolean
Entry Point References Group Assigned by FDP
  • Field Name: Entry Point References
  • Type: Object
References references to Address Book entries
  • Field Name: references.[n]
  • Type: Array
Name Name
  • Field Name: Entry Point References.references.[n].name
  • Type: String
Reference Model Type Type
  • Field Name: Entry Point References.references.[n].type
  • Type: String