[Index]

Model: device/spark/CXTeam

Model Details: device/spark/CXTeam

Title Description Details
General Group Assigned by FDP
  • Field Name: General
  • Type: Object
Name Name for the Team
  • Field Name: General.name
  • Type: String
Description
  • Field Name: General.description
  • Type: String
Site ID Identifier for a site which is a physical contact center location under the control of your enterprise. Once specified, siteId should not be modified
  • Field Name: General.siteId
  • Type: String
Site Name
  • Field Name: General.siteName
  • Type: String
  • Target: device/spark/CXSite
  • Target attr: name
  • Format: uri
Team Status Status indicating whether the team is available to handle customer contacts
  • Field Name: General.teamStatus
  • Type: String
  • Choices: ["IN_SERVICE", "NOT_AVAILABLE"]
Created Time Creation time of this resource
  • Field Name: General.createdTime
  • Type: String
Last Updated Time Time when this resource was last updated
  • Field Name: General.lastUpdatedTime
  • Type: String
Team Settings Group Assigned by FDP
  • Field Name: Team Settings
  • Type: Object
Team Type Team type can be the following: AGENT: You assign a specific number of agents to the team. CAPACITY: You do not assign any specific number of agents to the team. You use capacity-based teams for voice mailboxes or agent groups that are not managed by the Webex Contact Center system. Once created, teamType cannot be modified
  • Field Name: Team Settings.teamType
  • Type: String
  • Choices: ["AGENT", "CAPACITY"]
Dialed Number Dial number where the system distributes the calls for this team. This setting is applicable only for capacity-based teams
  • Field Name: Team Settings.dialedNumber
  • Type: String
Capacity Maximum number of simultaneous contacts that this team can handle. This setting is applicable only for capacity-based teams
  • Field Name: Team Settings.capacity
  • Type: Integer
References Group Assigned by FDP
  • Field Name: References
  • Type: Object
References references to Address Book entries
  • Field Name: references.[n]
  • Type: Array
Name Name
  • Field Name: References.references.[n].name
  • Type: String
Reference Model Type Type
  • Field Name: References.references.[n].type
  • Type: String