[Index]

Model: device/spark/CXSkill

Model Details: device/spark/CXSkill

Title Description Details
Name Name of this Skill
  • Field Name: name
  • Type: String
Description Description of this Skill
  • Field Name: description
  • Type: String
ID ID of this Resource
  • Field Name: id
  • Type: String
Active ID of this Resource
  • Field Name: active
  • Type: Boolean
Skill Type * Allows to set the time that a customer request can be in a queue before the system flags it as outside the service level.
  • Field Name: skillType
  • Type: String
  • Choices: ["BOOLEAN", "ENUM", "PROFICIENCY", "TEXT"]
ENUM Skill Values Array containing skills
  • Field Name: enumSkillValues.[n]
  • Type: Array
Name Indicates the name of the enumSkillValue.
  • Field Name: enumSkillValues.[n].name
  • Type: String
Id ID of this contact center resource. It should not be specified when creating a new resource. However, it is mandatory when updating a resource.
  • Field Name: enumSkillValues.[n].id
  • Type: String
Skill Id Represents the skillId of the enumSkillValue.
  • Field Name: enumSkillValues.[n].skillId
  • Type: String
Service Level Threshold Allows to set the time that a customer request can be in a queue before the system flags it as outside the service level.
  • Field Name: serviceLevelThreshold
  • Type: Integer
Created Time Creation time (in epoch millis) of this resource.
  • Field Name: createdTime
  • Type: String
Last Updated Time Time (in epoch millis) when this resource was last updated.
  • Field Name: lastUpdatedTime
  • Type: String
References references to Address Book entries
  • Field Name: references.[n]
  • Type: Array
Name Name
  • Field Name: references.[n].name
  • Type: String
Reference Model Type Type
  • Field Name: references.[n].type
  • Type: String
ID ID
  • Field Name: references.[n].id
  • Type: String