[Index]

Model: device/spark/CXDesktopProfile

Model Details: device/spark/CXDesktopProfile

Title Description Details
General Settings Group Assigned by FDP
  • Field Name: General Settings
  • Type: Object
Name Name of the Desktop Profile
  • Field Name: General Settings.name
  • Type: String
Description A brief explanation of the Desktop Profile
  • Field Name: General Settings.description
  • Type: String
Parent Type * Type of the parent entity
  • Field Name: General Settings.parentType
  • Type: String
  • Choices: ["Tenant", "Site"]
Site ID ID of the site
  • Field Name: General Settings.siteId
  • Type: String
  • Target: device/spark/CXSite
  • Target attr: name
  • Format: uri
Screen Popup Indicates if screen popup is enabled
  • Field Name: General Settings.screenPopup
  • Type: Boolean
Last Agent Routing Indicates if last agent routing is enabled
  • Field Name: General Settings.lastAgentRouting
  • Type: Boolean
Auto Answer Indicates if auto answer is enabled
  • Field Name: General Settings.autoAnswer
  • Type: Boolean
Active Indicates whether the Desktop Profile is active
  • Field Name: General Settings.active
  • Type: Boolean
Created Time Creation time (in epoch millis) of this resource
  • Field Name: General Settings.createdTime
  • Type: String
Last Updated Time Time (in epoch millis) when this resource was last updated
  • Field Name: General Settings.lastUpdatedTime
  • Type: String
Threshold Rules The Agent Thresholds page appears only if your enterprise uses the Threshold Alerts feature. If your enterprise uses the Agent Threshold Alerts feature, the page also provides settings to specify the thresholds associated with the agent.
  • Field Name: thresholdRules.[n]
  • Type: Array
Idle/Wrap-Up Codes Group Assigned by FDP
  • Field Name: Idle/Wrap-Up Codes
  • Type: Object
Auto Wrap-Up Indicates if auto wrap-up is enabled
  • Field Name: Idle/Wrap-Up Codes.autoWrapUp
  • Type: Boolean
Auto Wrap After Seconds Time in seconds after which auto wrap-up is triggered
  • Field Name: Idle/Wrap-Up Codes.autoWrapAfterSeconds
  • Type: Integer
Allow Auto Wrap-Up Extension Indicates if auto wrap-up extension is allowed
  • Field Name: Idle/Wrap-Up Codes.allowAutoWrapUpExtension
  • Type: Boolean
Agent Available After Outdial Indicates if the agent is available after an outdial
  • Field Name: Idle/Wrap-Up Codes.agentAvailableAfterOutdial
  • Type: Boolean
Access Wrap-Up Code * Access level for wrap-up codes, if Specific is selected the list must contain a default wrap-up code
  • Field Name: Idle/Wrap-Up Codes.accessWrapUpCode
  • Type: String
  • Choices: ["All", "Specific"]
Wrap-Up Codes List of wrap-up codes associated with the Desktop Profile, the list must contain a default wrap-up code
  • Field Name: wrapUpCodes.[n]
  • Type: Array
Access Idle Code * Access level for idle codes, if Specific is selected the list must contain a default idle code
  • Field Name: Idle/Wrap-Up Codes.accessIdleCode
  • Type: String
  • Choices: ["All", "Specific"]
Idle Codes List of idle codes associated with the Desktop Profile, the list must contain a default idle code
  • Field Name: idleCodes.[n]
  • Type: Array
Collaboration Group Assigned by FDP
  • Field Name: Collaboration
  • Type: Object
Entry Point transfer targets * Access level for entry points and queues
  • Field Name: Collaboration.accessEntryPoint
  • Type: String
  • Choices: ["All", "None", "Specific"]
Select Entry Points List of entry points
  • Field Name: entryPoints.[n]
  • Type: Array
Queue transfer targets * Access level for queues
  • Field Name: Collaboration.accessQueue
  • Type: String
  • Choices: ["All", "None", "Specific"]
Select Queues List of queues
  • Field Name: queues.[n]
  • Type: Array
Consult to Queue Indicates if consult to queue is enabled
  • Field Name: Collaboration.consultToQueue
  • Type: Boolean
Buddy Teams * Access level for buddy teams
  • Field Name: Collaboration.accessBuddyTeam
  • Type: String
  • Choices: ["All", "None", "Specific"]
Select Teams List of buddy teams
  • Field Name: buddyTeams.[n]
  • Type: Array
Show User Details MS Indicates if user details for MS are shown
  • Field Name: Collaboration.showUserDetailsMS
  • Type: Boolean
State Synchronization MS Indicates if state synchronization for MS is enabled
  • Field Name: Collaboration.stateSynchronizationMS
  • Type: Boolean
Show User Details Webex Indicates if user details for Webex are shown
  • Field Name: Collaboration.showUserDetailsWebex
  • Type: Boolean
State Synchronization Webex Indicates if state synchronization for Webex is enabled
  • Field Name: Collaboration.stateSynchronizationWebex
  • Type: Boolean
Dial Plans Group Assigned by FDP
  • Field Name: Dial Plans
  • Type: Object
Outdial Enabled Indicates if outdial is enabled
  • Field Name: Dial Plans.outdialEnabled
  • Type: Boolean
Outdial Entry Point ID ID for outdial entry point
  • Field Name: Dial Plans.outdialEntryPointId
  • Type: String
Outdial ANI ID ID for outdial ANI
  • Field Name: Dial Plans.outdialANIId
  • Type: String
  • Target: device/spark/CXOutdialANI
  • Target attr: name
  • Format: uri
Address Book ID ID of the address book
  • Field Name: Dial Plans.addressBookId
  • Type: String
  • Target: device/spark/CXAddressBook
  • Target attr: name
  • Format: uri
Dial Plan Enabled Indicates if the dial plan is enabled
  • Field Name: Dial Plans.dialPlanEnabled
  • Type: Boolean
Dial Plans List of dial plans
  • Field Name: dialPlans.[n]
  • Type: Array
Voice Channel options Group Assigned by FDP
  • Field Name: Voice Channel options
  • Type: Object
Login Voice Options List of login voice options
  • Field Name: loginVoiceOptions.[n]
  • Type: Array
Agent DN Validation * Validation level for agent DN
  • Field Name: Voice Channel options.agentDNValidation
  • Type: String
  • Choices: ["Unrestricted", "Provisioned Directory Number", "Validate using Dial Plans"]
Select Dial Plans Criteria for agent DN validation
  • Field Name: Voice Channel options.agentDNValidationCriteria
  • Type: String
  • Choices: ["All", "Specific"]
Dial Plans List of validation criterions for agent DN
  • Field Name: agentDNValidationCriterions.[n]
  • Type: Array
Agent Statistics Group Assigned by FDP
  • Field Name: Agent Statistics
  • Type: Object
Agent Stats Indicates if agent statistics are viewable
  • Field Name: Agent Statistics.agentStats
  • Type: Boolean
Viewable Statistics
  • Field Name: viewableStatistics
  • Type: Object
Agent Stats Indicates if agent statistics are viewable
  • Field Name: Agent Statistics.viewableStatistics.agentStats
  • Type: Boolean
Access Queue Stats * Access level for queue statistics
  • Field Name: Agent Statistics.viewableStatistics.accessQueueStats
  • Type: String
  • Choices: ["All", "None", "Specific"]
Contact Service Queues List of contact service queues
  • Field Name: contactServiceQueues.[n]
  • Type: Array
Logged-In Team Stats Indicates if logged-in team statistics are viewable
  • Field Name: Agent Statistics.viewableStatistics.loggedInTeamStats
  • Type: Boolean
Access Team Stats * Access level for team statistics
  • Field Name: Agent Statistics.viewableStatistics.accessTeamStats
  • Type: String
  • Choices: ["All", "None", "Specific"]
Teams List of teams for statistics
  • Field Name: teams.[n]
  • Type: Array
Access Queue Stats * Access level for queue statistics
  • Field Name: Agent Statistics.accessQueueStats
  • Type: String
  • Choices: ["All", "None", "Specific"]
Contact Service Queues List of contact service queues
  • Field Name: contactServiceQueues.[n]
  • Type: Array
Logged-In Team Stats Indicates if logged-in team statistics are viewable
  • Field Name: Agent Statistics.loggedInTeamStats
  • Type: Boolean
Access Team Stats * Access level for team statistics
  • Field Name: Agent Statistics.accessTeamStats
  • Type: String
  • Choices: ["All", "None", "Specific"]
Teams List of teams for statistics
  • Field Name: teams.[n]
  • Type: Array
Desktop Timeout Group Assigned by FDP
  • Field Name: Desktop Timeout
  • Type: Object
Desktop Inactivity Custom Enabled Indicates if custom timeout for desktop inactivity is enabled
  • Field Name: Desktop Timeout.timeoutDesktopInactivityCustomEnabled
  • Type: Boolean
Desktop Inactivity Minutes Custom timeout duration for desktop inactivity in minutes
  • Field Name: Desktop Timeout.timeoutDesktopInactivityMins
  • Type: Integer
References Group Assigned by FDP
  • Field Name: References
  • Type: Object
References references to Address Book entries
  • Field Name: references.[n]
  • Type: Array
Name Name
  • Field Name: References.references.[n].name
  • Type: String
Reference Model Type Type
  • Field Name: References.references.[n].type
  • Type: String