[Index]

Model: device/spark/CXAuxiliaryCode

Model Details: device/spark/CXAuxiliaryCode

Title Description Details
Name A name for the code.
  • Field Name: name
  • Type: String
ID ID of this contact center resource.
  • Field Name: id
  • Type: String
Description A short description indicating the context of the code.
  • Field Name: description
  • Type: String
Active Indicates whether the code is active(when true) or not active(when false).
  • Field Name: active
  • Type: Boolean
System Default Indicates whether the created resource is system created or not.
  • Field Name: systemDefault
  • Type: Boolean
Default Code Indicates whether this is the default code(true) or not(false).
  • Field Name: defaultCode
  • Type: Boolean
Is System Code Indicates whether this is the system default code(true) or not(false).
  • Field Name: isSystemCode
  • Type: Boolean
Work Type Name Indicates the work type name associated with this code.
  • Field Name: workTypeName
  • Type: String
Work Type Id Indicates the work type id associated with this code.
  • Field Name: workTypeId
  • Type: String
Work Type Code Identifier for the Work Type being created. Can be 'WRAP_UP_CODE' or 'IDLE_CODE'.
  • Field Name: workTypeCode
  • Type: String
  • Choices: ["WRAP_UP_CODE", "IDLE_CODE"]
Burnout Inclusion Indicates the idle code Inclusion status for agent burnout calculation. Default value is 'INCLUDED' for idle codes and 'NOT_APPLICABLE' for wrap up codes.
  • Field Name: burnoutInclusion
  • Type: String
Created Time Creation time (in epoch millis) of this resource.
  • Field Name: createdTime
  • Type: String
Last Updated Time Time (in epoch millis) when this resource was last updated.
  • Field Name: lastUpdatedTime
  • Type: String
version The version of this resource. For a newly created resource, it will be 0 unless specified otherwise.
  • Field Name: version
  • Type: Integer
Links
  • Field Name: links.[n]
  • Type: Array
Relationship Relationship
  • Field Name: links.[n].rel
  • Type: String
HREF HREF
  • Field Name: links.[n].href
  • Type: String
References references to Address Book entries
  • Field Name: references.[n]
  • Type: Array
Name Name
  • Field Name: references.[n].name
  • Type: String
Reference Model Type Type
  • Field Name: references.[n].type
  • Type: String
ID ID
  • Field Name: references.[n].id
  • Type: String