Model: view/WebexTeamsSubscriberQas

Webex Quick Add User

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Overview

This topic describes how to add a Webex App user via Webex App Quick Add User (view/WebexTeamsSubscriberQas).

If the Webex Control Hub Access setting Contact Center Customer is enabled, you can also add a Webex Contact Center agent - see the topic: Add Cisco Webex App user / Webex Contact Center agent via Quick Add User below.

Related Topics

Quick Actions for multi vendor users

Reserve a Number for a User

Manage Number Filters

Add Cisco Webex App user / Webex Contact Center agent via Quick Add User

This procedure adds a Webex Teams user via a standalone view called view/WebexTeamsSubscriberQas.

In the Admin Portal, go to Quick Add User for Cisco Webex App.

Note

Some fields are read-only on the form if you're adding or updating a Webex Control Hub user.

At Username, select the relevant username (existing user) from the drop-down, or fill out a username (new user). To choose an existing user above the current site level, select Include users at higher hierarchy, then select a username.

Note

In a non-directory synced scenario (non-LDAP customer), users with the administrator role are excluded from the Username drop-down.

If you're adding a new user, fill out their first name, last name, email address, and other user details.

Note

For directory-synced Webex Control Hub - that is, where the associated Spark customer details have the Directory Synchronized Enabled checkbox is enabled:
- You can't add a new user
- You can only add an existing user - select the user's email address, then, for example, update the phone number or Quick Add Group
Display Name auto-populates as a read-only value when selecting an existing user's email address that has a first name and last name; else, Display Name is optional and is not populated.

Choose a number, or select Use next available line.

Note

Use next available line allows the system to automatically select the next available line Webex number from the Webex Control Hub inventory, thus filtering by vendor (Webex Calling) for the Webex Calling user you're adding.

If you've selected a line filter (provided filtering is enabled at the current hierarchy), then Use next available line selects the first available line from a subset of lines returned from the line filter. To find out more about number inventory filtering, see Manage Number Filters.

If Use next available line is disabled (checkbox is clear), you can still select a line filter (if enabled) and choose a line from the filtered choices.
A Webex Calling License is required for phone number type. The Webex API (used for syncing with the Webex Control Hub) only supports add or update for phone number type Work.
For LDAP-synced users, their updated phone number details are written back to the LDAP user.
If a number is flagged as reserved for the user you're working with, you can choose from a list that includes this number and any other numbers belonging to the user. Numbers reserved for other users won't be available for selection at this step. See Reserve a Number for a User

Mandatory. Select a Quick Add Group.

Note

Available Quick Add Groups are filtered by vendor (see Quick Add Groups Vendor Filtering) and restricted according to the Global Settings (General tab, Quick Add Group lookup level, see Global Settings).
To add a Webex Contact Center agent, a default Webex Contact Center and Calling Quick Add Group is provided that can be used or modified to the agent and settings - associated with default configuration templates:
- Default Webex Teams User Template with Contact Centre
- Default Webex Contact Centre Template.
It is required that the Webex Control Hub Access setting Contact Center Customer is enabled. See Introduction to Webex Contact Center.
You can provide Cisco Webex settings via the Quick Add Group.
Cisco Quick Add User can be used for users with UCM calling or for Cisco UCM users with no UCM calling.

Note

Cisco Quick Add User should not to be used for standalone Webex users. Use Quick Add User - Webex for that purpose.
Choosing a Webex Calling group allows a user to be assigned a Webex Calling - Professional license, enabling management of their calling settings.

In this Quick Add Group, the configuration template selected in the Default Webex App Calling Template is "Default Webex Teams User Calling Template".

If this Quick Add Group is available in a user profile, then the Onboard User (from profile) user management option also allows management of calling settings.
A Default Webex App Wholesale for wholesale user configuration template (default_webex_app_wholesale_template) has been added to Quick Add Groups and should be configured in accordance with the required wholesale packages, for example webex_calling. This template must be set for Webex Wholesale customers.

If you have email configured you can choose to send a welcome email to the user you're adding. Select Send welcome email.

Save your changes.

Related topics

Manage Number Filters

Model Details: view/WebexTeamsSubscriberQas

An asterisk * in the title indicates the field is mandatory.
If a field has a default value, it is shown in the Description column.
If the field type is an array, the Field Name has a .[n] suffix, where n is the array index placeholder.
Object and array field names are listed to provide context. If a field belongs to an object or an array, the full field name is shown in dot separated notation.

Title		Description	Details
User Details		Group Assigned by FDP	Field Name: User Details Type: Object
	Username *		Field Name: User Details.username Type: String
	Include users at higher hierarchy	Includes users above site level when searching Default: True	Field Name: User Details.lookUpForUser Type: Boolean Default: True
	User status		Field Name: User Details.webex_user_status Type: String
	First name		Field Name: User Details.first_name Type: String
	Last name		Field Name: User Details.last_name Type: String
	Display Name		Field Name: User Details.display_name Type: String
	Department		Field Name: User Details.department Type: String
	Title		Field Name: User Details.title Type: String
	Email address *		Field Name: User Details.email Type: String Pattern: ^([^.@]+)(\.[^.@]+)@([^.@]+\.)+([^.@]+)$ Format:* email
	Mobile phone		Field Name: User Details.mobile_phone Type: String
	Use next available line	Use the next available line from the inventory.	Field Name: User Details.automatic_line Type: Boolean
	Inventory Filter		Field Name: User Details.automatic_line_filter Type: String
	Phone number		Field Name: User Details.phone_number Type: String
	Send welcome email	Send Email to user using predefined HTML Email Template. Email template used is 'Quick Add Subscriber'. To enable email feature set 'Allow welcome email to be sent to user after Quick Add Subscriber' in Global Settings.	Field Name: User Details.send_email Type: Boolean
	Quick Add Group *		Field Name: User Details.qagroup_name Type: String Target: data/QuickAddGroups Target attr: group_name Format: uri