[Index]

Model: device/msteamsonline/CsAutoAttendant

Auto attendants

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Overview

Automate allows you to add, update, and delete auto attendants for Microsoft Teams users from within the Automate GUI, and to have these changes update on the Microsoft Teams portal. Changes you make on the Microsoft Teams portal online also update the auto attendants in Automate.

Note

Auto attendants allow people who call in to your organization to self-navigate a menu so that they can be correctly routed to the required department, person, or operator. When setting up an auto attendant for your system, you can choose a greeting, set up menus, and choose how calls are redirected (to another user, team, or group).

Audio files for auto attendant

If you wish to use audio files for the auto attendant, to play a message or greeting for example, note the following:

Related topics

View and manage auto attendants

You can view, add, or update Microsoft auto attendants via the Microsoft Call Groups dashboard:

When adding or editing an auto attendant, settings are defined or updated via the following tabs/panels:

Note

General Info

The table describes the fields on the General Info tab/panel:

Field Description
Name Mandatory. The name of the auto attendant.
Operator Type

Optional. Options are:

  • No operator
  • Person in organization
  • External phone number
  • Voice app
Operator Value

Mandatory. Field is hidden when operator type is No operator.

When operator type is Voice app, operator values are call queues or auto attendant resource accounts.
Operator Number Field is hidden when operator type is No operator.
Time zone Mandatory.
Language Mandatory.
Voice Inputs Optional. Defines whether the auto attendant uses voice input.

Call Flow

The Call Flow tab/panel defines the call flow for the auto attendant. On this tab you can set up greeting and routing options, and menu options for call routing.

The table describes the fields on the Call Flows tab:

Field Description
Greeting options Defines whether there is a greeting, and if so, choose the greeting, for example, play an audio file or add a greeting message.
Call routing options

Defines the system behavior for call flow, for example, play menu options, disconnect the call, or redirect the call.

If you're choosing to redirect the call, you can choose either a person in the organization, voice app, resource account, external phone number, or voicemail. Depending on the option you select, additional options display, for example, to specify the person, phone number, resource account, or phone number.
Set up the greeting and menu options Choose greeting options, a message, and set up the dial keys that define the behavior for how a call is routed via the menu, for example, to send a call to voicemail, or to a person in the organization, or play an announcement. Depending on the options you choose, you can define options for the redirect, for example, to choose a number for voicemail, or choose the voice app, or set up the external phone number to redirect the call.

Note

After Hours Call Flow

The After Hours Call Flow tab/panel defines the call flow for after hours calls for the auto attendant.

On this tab you define the business hours for your organization for each day of the week. You will need to choose a start time and an end time from a drop-down of hours and minutes (in 15 minute increments for a 24 hour period), and then define the system behavior for routing incoming calls outside of the predefined business hours, Monday through Sunday, for example, to set up greeting options and menu options, and define whether calls are disconnected or redirected (for example, to person in the organization, a resource account, an external phone number, voicemail, or voice app), and the options for the call flow in each instance.

To set the after hours period to a full day, choose a start time of 12:00 AM. The system automatically sets the end time also to 12:00 AM, representing a full day. Choose None to clear a start or end time.

Note

If you're adding a greeting message, Message is a mandatory field. If you're playing an audio file, Audio File is a mandatory field.

Holiday Call Flows

On the Holiday Call Flows tab/panel you can set up automated greetings and call routing options for days when your business is closed or operating at less than full capacity due to holidays in your region.

Note

If you're adding a greeting message, Message is a mandatory field. If you're playing an audio file, Audio File is a mandatory field.

Setting up holidays in your system allows you to automate how calls are answered when the business is closed or operating at less than full capacity. For example, you can choose to play a greeting or message on specific dates, and define how calls are routed. For example, the call may disconnect at the end of a message, or you can present menu options to redirect the call, for example, to voicemail, to an announcement, to a specific person in your organization, to a resource account, or to an external phone number.

Important

If more than one call flow is added, a selected Holiday of each should not contain days that overlap with a Holiday selected in another call flow. Adding call flows with holidays containing overlapping days will result in a transaction error.

Dial Scope

Settings on the Dial Scope tab/panel configures dial scope for the auto attendant, allowing you to choose the Microsoft groups from Microsoft Entra ID (including Microsoft Exchange), to include or exclude from the dial scope.

Note

Microsoft changed the name of Azure Active Directory to Microsoft Entra ID in August 2023.

Resource Accounts

The Resource Accounts tab/panel adds and edits resource accounts for the auto attendant. When adding a resource account, you choose the resource account, and specify the resource account number.

In Automate, the application ID is the resource account type in the MS Teams online portal. There are two options for application ID/resource accounts:

Note

MS Teams resource accounts are licensed, non-enabled user accounts, created to assign system resources to voice features such as call queues and auto attendants.

The Resource Account drop-down on this tab displays both licensed and unlicensed resource accounts. Choosing an unlicensed resource account triggers a warning and the transaction will fail in Automate. The resource account you choose must be Enterprise Voice enabled.

Each resource account has a display name, and is associated with a username, a phone number, and a device.

When resource accounts (resource users) are added to call queues and auto attendants, deleting a call queue or auto attendant triggers a system workflow that first disassociates any associated resource accounts, then deletes the call queue or auto attendant.

Authorized users

The Authorized users tab/panel adds and edits authorized users for the auto attendant. Authorized users are Teams users authorized by a Teams admin center administrator to make configuration changes to auto attendants and call queues. Authorized users don't need access to the Teams admin center portal or the assignment of any administrative roles. They can manage call queues and auto attendants settings using their Teams client or web portal, for example, Music on hold, voicemail greeting for call queues, or business hours greetings for auto attendants.

Users that can become authorized users must have a voice application policy assigned to them in Microsoft Teams. The drop-down of users available to be authorized users in Automate are for users with Enterprise Voice enabled.

When adding an authorized user, you choose the user from the drop-down list.

Note

If a user displays only with the PKID value, this occurs when the user has been deleted from the Microsoft portal (Microsoft Entra) but the user sync is not yet complete in Automate to remove the user from the cache.

Model Details: device/msteamsonline/CsAutoAttendant

Title Description Details
General Info Group Assigned by FDP
  • Field Name: General Info
  • Type: Object
Name *
  • Field Name: General Info.Name
  • Type: String
Operator Type
  • Field Name: General Info.OperatorType
  • Type: String
  • Choices: ["No operator", "Person in organization", "Voice app", "Resource account", "External phone number"]
Operator Value
  • Field Name: General Info.OperatorUser
  • Type: ["String", "Null"]
  • Target: device/msteamsonline/CsOnlineUser
  • Target attr: UserPrincipalName
  • Format: uri
Operator Value
  • Field Name: General Info.OperatorApplicationEndpoint
  • Type: ["String", "Null"]
Operator Value
  • Field Name: General Info.OperatorConfigurationEndpoint
  • Type: ["String", "Null"]
Operator Value
  • Field Name: General Info.OperatorExternalPstn
  • Type: ["String", "Null"]
  • Pattern: \+\d+
Operator Display
  • Field Name: General Info.OperatorDisplay
  • Type: String
Operator Number
  • Field Name: General Info.OperatorNumber
  • Type: ["String", "Null"]
Time zone *
  • Field Name: General Info.TimeZoneId
  • Type: String
  • Target: device/msteamsonline/CsAutoAttendantSupportedTimeZone
  • Target attr: DisplayName
  • Format: uri
Language *
  • Field Name: General Info.LanguageId
  • Type: String
  • Target: device/msteamsonline/CsAutoAttendantSupportedLanguage
  • Target attr: DisplayName
  • Format: uri
Voice Inputs
  • Field Name: General Info.VoiceResponseEnabled
  • Type: Boolean
Call Flow Group Assigned by FDP
  • Field Name: Call Flow
  • Type: Object
Call flow
  • Field Name: DefaultCallFlow
  • Type: Object
Greeting options
  • Field Name: Greeting
  • Type: Object
Options
  • Field Name: Call Flow.DefaultCallFlow.Greeting.ActiveType
  • Type: String
  • Choices: ["No greeting", "Play an audio file", "Add a greeting message"]
Audio File
  • Field Name: Call Flow.DefaultCallFlow.Greeting.AudioFilePrompt
  • Type: String
  • Format: db_filename
Message
  • Field Name: Call Flow.DefaultCallFlow.Greeting.TextToSpeechPrompt
  • Type: String
Call routing options
  • Field Name: CallRoutingOptions
  • Type: Object
Options
  • Field Name: Call Flow.DefaultCallFlow.CallRoutingOptions.Options
  • Type: String
  • Choices: ["Disconnect", "Redirect call", "Play menu options"]
Redirect call
  • Field Name: Redirect
  • Type: Object
Redirect to
  • Field Name: Call Flow.DefaultCallFlow.CallRoutingOptions.Redirect.RedirectTo
  • Type: String
  • Choices: ["Person in organization", "Voice app", "Resource account", "External phone number", "Voicemail"]
Person in organization
  • Field Name: Call Flow.DefaultCallFlow.CallRoutingOptions.Redirect.Person
  • Type: String
  • Target: device/msteamsonline/CsOnlineUser
  • Target attr: UserPrincipalName
  • Format: uri
Voice app
  • Field Name: Call Flow.DefaultCallFlow.CallRoutingOptions.Redirect.VoiceApp
  • Type: String
Resource account
  • Field Name: Call Flow.DefaultCallFlow.CallRoutingOptions.Redirect.ResourceAccount
  • Type: String
External phone number
  • Field Name: Call Flow.DefaultCallFlow.CallRoutingOptions.Redirect.Phone
  • Type: String
Voicemail
  • Field Name: Call Flow.DefaultCallFlow.CallRoutingOptions.Redirect.Voicemail
  • Type: String
Transcription
  • Field Name: Call Flow.DefaultCallFlow.CallRoutingOptions.Redirect.VoicemailTranscription
  • Type: Boolean
Skip voicemail system message
  • Field Name: Call Flow.DefaultCallFlow.CallRoutingOptions.Redirect.VoicemailSkipSystemMessage
  • Type: Boolean
Set up the greeting and menu options
  • Field Name: Menu
  • Type: Object
Greeting
  • Field Name: Greeting
  • Type: Object
Options
  • Field Name: Call Flow.DefaultCallFlow.CallRoutingOptions.Menu.Greeting.ActiveType
  • Type: String
  • Choices: ["Play an audio file", "Add a greeting message"]
Audio File
  • Field Name: Call Flow.DefaultCallFlow.CallRoutingOptions.Menu.Greeting.AudioFilePrompt
  • Type: String
  • Format: db_filename
Message
  • Field Name: Call Flow.DefaultCallFlow.CallRoutingOptions.Menu.Greeting.TextToSpeechPrompt
  • Type: String
Set menu options
  • Field Name: MenuOptions.[n]
  • Type: Array
Dial key
  • Field Name: Call Flow.DefaultCallFlow.CallRoutingOptions.Menu.MenuOptions.[n].DtmfResponse
  • Type: String
  • Choices: ["#", "*", "0", "1", "2", "3", "4", "5", "6", "7", "8", "9"]
Voice Command
  • Field Name: Call Flow.DefaultCallFlow.CallRoutingOptions.Menu.MenuOptions.[n].VoiceResponses
  • Type: String
Redirect To
  • Field Name: Call Flow.DefaultCallFlow.CallRoutingOptions.Menu.MenuOptions.[n].RedirectTo
  • Type: String
  • Choices: ["Operator", "Person in organization", "Voice app", "Resource account", "Voicemail", "External phone number", "Announcement (Play an audio file)", "Announcement (Type in a message)"]
Operator
  • Field Name: Call Flow.DefaultCallFlow.CallRoutingOptions.Menu.MenuOptions.[n].DestinationOperator
  • Type: String
Person in organization
  • Field Name: Call Flow.DefaultCallFlow.CallRoutingOptions.Menu.MenuOptions.[n].DestinationPerson
  • Type: String
  • Target: device/msteamsonline/CsOnlineUser
  • Target attr: UserPrincipalName
  • Format: uri
Voice app
  • Field Name: Call Flow.DefaultCallFlow.CallRoutingOptions.Menu.MenuOptions.[n].DestinationVoiceapp
  • Type: String
Resource account
  • Field Name: Call Flow.DefaultCallFlow.CallRoutingOptions.Menu.MenuOptions.[n].DestinationResourceAccount
  • Type: String
Voicemail
  • Field Name: Call Flow.DefaultCallFlow.CallRoutingOptions.Menu.MenuOptions.[n].DestinationVoicemail
  • Type: String
Transcription
  • Field Name: Call Flow.DefaultCallFlow.CallRoutingOptions.Menu.MenuOptions.[n].DestinationVoicemailTranscription
  • Type: Boolean
Skip Voicemail System Message
  • Field Name: Call Flow.DefaultCallFlow.CallRoutingOptions.Menu.MenuOptions.[n].DestinationVoicemailSkipVoicemailSystemMessage
  • Type: Boolean
External phone number
  • Field Name: Call Flow.DefaultCallFlow.CallRoutingOptions.Menu.MenuOptions.[n].DestinationPhone
  • Type: String
Announcement (Play an audio file)
  • Field Name: Call Flow.DefaultCallFlow.CallRoutingOptions.Menu.MenuOptions.[n].DestinationAnnouncementAudio
  • Type: String
  • Format: db_filename
Announcement (Type in a message)
  • Field Name: Call Flow.DefaultCallFlow.CallRoutingOptions.Menu.MenuOptions.[n].DestinationAnnouncementMessage
  • Type: String
Directory search
  • Field Name: Call Flow.DefaultCallFlow.CallRoutingOptions.Menu.DirectorySearchMethod
  • Type: String
  • Choices: ["None", "Dial by name", "Dial by extension"]
After Hours Call Flow Group Assigned by FDP
  • Field Name: After Hours Call Flow
  • Type: Object
Call flow for after hours
  • Field Name: AfterHoursCallFlow
  • Type: Object
Set business hours By default, business hours are set to 24/7, Monday through Sunday. If you set custom business hours, all hours that aren't included in business hours are considered after business hours.
  • Field Name: Schedule
  • Type: Object
ID
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.Schedule.Id
  • Type: String
Sunday
  • Field Name: Sunday.[n]
  • Type: Array
Start At
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.Schedule.Sunday.[n].StartAt
  • Type: String
  • Choices: ["None", "12:00 AM", "12:15 AM", "12:30 AM", "12:45 AM", "1:00 AM", "1:15 AM", "1:30 AM", "1:45 AM", "2:00 AM", "2:15 AM", "2:30 AM", "2:45 AM", "3:00 AM", "3:15 AM", "3:30 AM", "3:45 AM", "4:00 AM", "4:15 AM", "4:30 AM", "4:45 AM", "5:00 AM", "5:15 AM", "5:30 AM", "5:45 AM", "6:00 AM", "6:15 AM", "6:30 AM", "6:45 AM", "7:00 AM", "7:15 AM", "7:30 AM", "7:45 AM", "8:00 AM", "8:15 AM", "8:30 AM", "8:45 AM", "9:00 AM", "9:15 AM", "9:30 AM", "9:45 AM", "10:00 AM", "10:15 AM", "10:30 AM", "10:45 AM", "11:00 AM", "11:15 AM", "11:30 AM", "11:45 AM", "12:00 PM", "12:15 PM", "12:30 PM", "12:45 PM", "1:00 PM", "1:15 PM", "1:30 PM", "1:45 PM", "2:00 PM", "2:15 PM", "2:30 PM", "2:45 PM", "3:00 PM", "3:15 PM", "3:30 PM", "3:45 PM", "4:00 PM", "4:15 PM", "4:30 PM", "4:45 PM", "5:00 PM", "5:15 PM", "5:30 PM", "5:45 PM", "6:00 PM", "6:15 PM", "6:30 PM", "6:45 PM", "7:00 PM", "7:15 PM", "7:30 PM", "7:45 PM", "8:00 PM", "8:15 PM", "8:30 PM", "8:45 PM", "9:00 PM", "9:15 PM", "9:30 PM", "9:45 PM", "10:00 PM", "10:15 PM", "10:30 PM", "10:45 PM", "11:00 PM", "11:15 PM", "11:30 PM", "11:45 PM"]
End At
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.Schedule.Sunday.[n].EndAt
  • Type: String
  • Choices: ["None", "12:00 AM", "12:15 AM", "12:30 AM", "12:45 AM", "1:00 AM", "1:15 AM", "1:30 AM", "1:45 AM", "2:00 AM", "2:15 AM", "2:30 AM", "2:45 AM", "3:00 AM", "3:15 AM", "3:30 AM", "3:45 AM", "4:00 AM", "4:15 AM", "4:30 AM", "4:45 AM", "5:00 AM", "5:15 AM", "5:30 AM", "5:45 AM", "6:00 AM", "6:15 AM", "6:30 AM", "6:45 AM", "7:00 AM", "7:15 AM", "7:30 AM", "7:45 AM", "8:00 AM", "8:15 AM", "8:30 AM", "8:45 AM", "9:00 AM", "9:15 AM", "9:30 AM", "9:45 AM", "10:00 AM", "10:15 AM", "10:30 AM", "10:45 AM", "11:00 AM", "11:15 AM", "11:30 AM", "11:45 AM", "12:00 PM", "12:15 PM", "12:30 PM", "12:45 PM", "1:00 PM", "1:15 PM", "1:30 PM", "1:45 PM", "2:00 PM", "2:15 PM", "2:30 PM", "2:45 PM", "3:00 PM", "3:15 PM", "3:30 PM", "3:45 PM", "4:00 PM", "4:15 PM", "4:30 PM", "4:45 PM", "5:00 PM", "5:15 PM", "5:30 PM", "5:45 PM", "6:00 PM", "6:15 PM", "6:30 PM", "6:45 PM", "7:00 PM", "7:15 PM", "7:30 PM", "7:45 PM", "8:00 PM", "8:15 PM", "8:30 PM", "8:45 PM", "9:00 PM", "9:15 PM", "9:30 PM", "9:45 PM", "10:00 PM", "10:15 PM", "10:30 PM", "10:45 PM", "11:00 PM", "11:15 PM", "11:30 PM", "11:45 PM"]
Monday
  • Field Name: Monday.[n]
  • Type: Array
Start At
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.Schedule.Monday.[n].StartAt
  • Type: String
  • Choices: ["None", "12:00 AM", "12:15 AM", "12:30 AM", "12:45 AM", "1:00 AM", "1:15 AM", "1:30 AM", "1:45 AM", "2:00 AM", "2:15 AM", "2:30 AM", "2:45 AM", "3:00 AM", "3:15 AM", "3:30 AM", "3:45 AM", "4:00 AM", "4:15 AM", "4:30 AM", "4:45 AM", "5:00 AM", "5:15 AM", "5:30 AM", "5:45 AM", "6:00 AM", "6:15 AM", "6:30 AM", "6:45 AM", "7:00 AM", "7:15 AM", "7:30 AM", "7:45 AM", "8:00 AM", "8:15 AM", "8:30 AM", "8:45 AM", "9:00 AM", "9:15 AM", "9:30 AM", "9:45 AM", "10:00 AM", "10:15 AM", "10:30 AM", "10:45 AM", "11:00 AM", "11:15 AM", "11:30 AM", "11:45 AM", "12:00 PM", "12:15 PM", "12:30 PM", "12:45 PM", "1:00 PM", "1:15 PM", "1:30 PM", "1:45 PM", "2:00 PM", "2:15 PM", "2:30 PM", "2:45 PM", "3:00 PM", "3:15 PM", "3:30 PM", "3:45 PM", "4:00 PM", "4:15 PM", "4:30 PM", "4:45 PM", "5:00 PM", "5:15 PM", "5:30 PM", "5:45 PM", "6:00 PM", "6:15 PM", "6:30 PM", "6:45 PM", "7:00 PM", "7:15 PM", "7:30 PM", "7:45 PM", "8:00 PM", "8:15 PM", "8:30 PM", "8:45 PM", "9:00 PM", "9:15 PM", "9:30 PM", "9:45 PM", "10:00 PM", "10:15 PM", "10:30 PM", "10:45 PM", "11:00 PM", "11:15 PM", "11:30 PM", "11:45 PM"]
End At
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.Schedule.Monday.[n].EndAt
  • Type: String
  • Choices: ["None", "12:00 AM", "12:15 AM", "12:30 AM", "12:45 AM", "1:00 AM", "1:15 AM", "1:30 AM", "1:45 AM", "2:00 AM", "2:15 AM", "2:30 AM", "2:45 AM", "3:00 AM", "3:15 AM", "3:30 AM", "3:45 AM", "4:00 AM", "4:15 AM", "4:30 AM", "4:45 AM", "5:00 AM", "5:15 AM", "5:30 AM", "5:45 AM", "6:00 AM", "6:15 AM", "6:30 AM", "6:45 AM", "7:00 AM", "7:15 AM", "7:30 AM", "7:45 AM", "8:00 AM", "8:15 AM", "8:30 AM", "8:45 AM", "9:00 AM", "9:15 AM", "9:30 AM", "9:45 AM", "10:00 AM", "10:15 AM", "10:30 AM", "10:45 AM", "11:00 AM", "11:15 AM", "11:30 AM", "11:45 AM", "12:00 PM", "12:15 PM", "12:30 PM", "12:45 PM", "1:00 PM", "1:15 PM", "1:30 PM", "1:45 PM", "2:00 PM", "2:15 PM", "2:30 PM", "2:45 PM", "3:00 PM", "3:15 PM", "3:30 PM", "3:45 PM", "4:00 PM", "4:15 PM", "4:30 PM", "4:45 PM", "5:00 PM", "5:15 PM", "5:30 PM", "5:45 PM", "6:00 PM", "6:15 PM", "6:30 PM", "6:45 PM", "7:00 PM", "7:15 PM", "7:30 PM", "7:45 PM", "8:00 PM", "8:15 PM", "8:30 PM", "8:45 PM", "9:00 PM", "9:15 PM", "9:30 PM", "9:45 PM", "10:00 PM", "10:15 PM", "10:30 PM", "10:45 PM", "11:00 PM", "11:15 PM", "11:30 PM", "11:45 PM"]
Tuesday
  • Field Name: Tuesday.[n]
  • Type: Array
Start At
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.Schedule.Tuesday.[n].StartAt
  • Type: String
  • Choices: ["None", "12:00 AM", "12:15 AM", "12:30 AM", "12:45 AM", "1:00 AM", "1:15 AM", "1:30 AM", "1:45 AM", "2:00 AM", "2:15 AM", "2:30 AM", "2:45 AM", "3:00 AM", "3:15 AM", "3:30 AM", "3:45 AM", "4:00 AM", "4:15 AM", "4:30 AM", "4:45 AM", "5:00 AM", "5:15 AM", "5:30 AM", "5:45 AM", "6:00 AM", "6:15 AM", "6:30 AM", "6:45 AM", "7:00 AM", "7:15 AM", "7:30 AM", "7:45 AM", "8:00 AM", "8:15 AM", "8:30 AM", "8:45 AM", "9:00 AM", "9:15 AM", "9:30 AM", "9:45 AM", "10:00 AM", "10:15 AM", "10:30 AM", "10:45 AM", "11:00 AM", "11:15 AM", "11:30 AM", "11:45 AM", "12:00 PM", "12:15 PM", "12:30 PM", "12:45 PM", "1:00 PM", "1:15 PM", "1:30 PM", "1:45 PM", "2:00 PM", "2:15 PM", "2:30 PM", "2:45 PM", "3:00 PM", "3:15 PM", "3:30 PM", "3:45 PM", "4:00 PM", "4:15 PM", "4:30 PM", "4:45 PM", "5:00 PM", "5:15 PM", "5:30 PM", "5:45 PM", "6:00 PM", "6:15 PM", "6:30 PM", "6:45 PM", "7:00 PM", "7:15 PM", "7:30 PM", "7:45 PM", "8:00 PM", "8:15 PM", "8:30 PM", "8:45 PM", "9:00 PM", "9:15 PM", "9:30 PM", "9:45 PM", "10:00 PM", "10:15 PM", "10:30 PM", "10:45 PM", "11:00 PM", "11:15 PM", "11:30 PM", "11:45 PM"]
End At
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.Schedule.Tuesday.[n].EndAt
  • Type: String
  • Choices: ["None", "12:00 AM", "12:15 AM", "12:30 AM", "12:45 AM", "1:00 AM", "1:15 AM", "1:30 AM", "1:45 AM", "2:00 AM", "2:15 AM", "2:30 AM", "2:45 AM", "3:00 AM", "3:15 AM", "3:30 AM", "3:45 AM", "4:00 AM", "4:15 AM", "4:30 AM", "4:45 AM", "5:00 AM", "5:15 AM", "5:30 AM", "5:45 AM", "6:00 AM", "6:15 AM", "6:30 AM", "6:45 AM", "7:00 AM", "7:15 AM", "7:30 AM", "7:45 AM", "8:00 AM", "8:15 AM", "8:30 AM", "8:45 AM", "9:00 AM", "9:15 AM", "9:30 AM", "9:45 AM", "10:00 AM", "10:15 AM", "10:30 AM", "10:45 AM", "11:00 AM", "11:15 AM", "11:30 AM", "11:45 AM", "12:00 PM", "12:15 PM", "12:30 PM", "12:45 PM", "1:00 PM", "1:15 PM", "1:30 PM", "1:45 PM", "2:00 PM", "2:15 PM", "2:30 PM", "2:45 PM", "3:00 PM", "3:15 PM", "3:30 PM", "3:45 PM", "4:00 PM", "4:15 PM", "4:30 PM", "4:45 PM", "5:00 PM", "5:15 PM", "5:30 PM", "5:45 PM", "6:00 PM", "6:15 PM", "6:30 PM", "6:45 PM", "7:00 PM", "7:15 PM", "7:30 PM", "7:45 PM", "8:00 PM", "8:15 PM", "8:30 PM", "8:45 PM", "9:00 PM", "9:15 PM", "9:30 PM", "9:45 PM", "10:00 PM", "10:15 PM", "10:30 PM", "10:45 PM", "11:00 PM", "11:15 PM", "11:30 PM", "11:45 PM"]
Wednesday
  • Field Name: Wednesday.[n]
  • Type: Array
Start At
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.Schedule.Wednesday.[n].StartAt
  • Type: String
  • Choices: ["None", "12:00 AM", "12:15 AM", "12:30 AM", "12:45 AM", "1:00 AM", "1:15 AM", "1:30 AM", "1:45 AM", "2:00 AM", "2:15 AM", "2:30 AM", "2:45 AM", "3:00 AM", "3:15 AM", "3:30 AM", "3:45 AM", "4:00 AM", "4:15 AM", "4:30 AM", "4:45 AM", "5:00 AM", "5:15 AM", "5:30 AM", "5:45 AM", "6:00 AM", "6:15 AM", "6:30 AM", "6:45 AM", "7:00 AM", "7:15 AM", "7:30 AM", "7:45 AM", "8:00 AM", "8:15 AM", "8:30 AM", "8:45 AM", "9:00 AM", "9:15 AM", "9:30 AM", "9:45 AM", "10:00 AM", "10:15 AM", "10:30 AM", "10:45 AM", "11:00 AM", "11:15 AM", "11:30 AM", "11:45 AM", "12:00 PM", "12:15 PM", "12:30 PM", "12:45 PM", "1:00 PM", "1:15 PM", "1:30 PM", "1:45 PM", "2:00 PM", "2:15 PM", "2:30 PM", "2:45 PM", "3:00 PM", "3:15 PM", "3:30 PM", "3:45 PM", "4:00 PM", "4:15 PM", "4:30 PM", "4:45 PM", "5:00 PM", "5:15 PM", "5:30 PM", "5:45 PM", "6:00 PM", "6:15 PM", "6:30 PM", "6:45 PM", "7:00 PM", "7:15 PM", "7:30 PM", "7:45 PM", "8:00 PM", "8:15 PM", "8:30 PM", "8:45 PM", "9:00 PM", "9:15 PM", "9:30 PM", "9:45 PM", "10:00 PM", "10:15 PM", "10:30 PM", "10:45 PM", "11:00 PM", "11:15 PM", "11:30 PM", "11:45 PM"]
End At
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.Schedule.Wednesday.[n].EndAt
  • Type: String
  • Choices: ["None", "12:00 AM", "12:15 AM", "12:30 AM", "12:45 AM", "1:00 AM", "1:15 AM", "1:30 AM", "1:45 AM", "2:00 AM", "2:15 AM", "2:30 AM", "2:45 AM", "3:00 AM", "3:15 AM", "3:30 AM", "3:45 AM", "4:00 AM", "4:15 AM", "4:30 AM", "4:45 AM", "5:00 AM", "5:15 AM", "5:30 AM", "5:45 AM", "6:00 AM", "6:15 AM", "6:30 AM", "6:45 AM", "7:00 AM", "7:15 AM", "7:30 AM", "7:45 AM", "8:00 AM", "8:15 AM", "8:30 AM", "8:45 AM", "9:00 AM", "9:15 AM", "9:30 AM", "9:45 AM", "10:00 AM", "10:15 AM", "10:30 AM", "10:45 AM", "11:00 AM", "11:15 AM", "11:30 AM", "11:45 AM", "12:00 PM", "12:15 PM", "12:30 PM", "12:45 PM", "1:00 PM", "1:15 PM", "1:30 PM", "1:45 PM", "2:00 PM", "2:15 PM", "2:30 PM", "2:45 PM", "3:00 PM", "3:15 PM", "3:30 PM", "3:45 PM", "4:00 PM", "4:15 PM", "4:30 PM", "4:45 PM", "5:00 PM", "5:15 PM", "5:30 PM", "5:45 PM", "6:00 PM", "6:15 PM", "6:30 PM", "6:45 PM", "7:00 PM", "7:15 PM", "7:30 PM", "7:45 PM", "8:00 PM", "8:15 PM", "8:30 PM", "8:45 PM", "9:00 PM", "9:15 PM", "9:30 PM", "9:45 PM", "10:00 PM", "10:15 PM", "10:30 PM", "10:45 PM", "11:00 PM", "11:15 PM", "11:30 PM", "11:45 PM"]
Thursday
  • Field Name: Thursday.[n]
  • Type: Array
Start At
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.Schedule.Thursday.[n].StartAt
  • Type: String
  • Choices: ["None", "12:00 AM", "12:15 AM", "12:30 AM", "12:45 AM", "1:00 AM", "1:15 AM", "1:30 AM", "1:45 AM", "2:00 AM", "2:15 AM", "2:30 AM", "2:45 AM", "3:00 AM", "3:15 AM", "3:30 AM", "3:45 AM", "4:00 AM", "4:15 AM", "4:30 AM", "4:45 AM", "5:00 AM", "5:15 AM", "5:30 AM", "5:45 AM", "6:00 AM", "6:15 AM", "6:30 AM", "6:45 AM", "7:00 AM", "7:15 AM", "7:30 AM", "7:45 AM", "8:00 AM", "8:15 AM", "8:30 AM", "8:45 AM", "9:00 AM", "9:15 AM", "9:30 AM", "9:45 AM", "10:00 AM", "10:15 AM", "10:30 AM", "10:45 AM", "11:00 AM", "11:15 AM", "11:30 AM", "11:45 AM", "12:00 PM", "12:15 PM", "12:30 PM", "12:45 PM", "1:00 PM", "1:15 PM", "1:30 PM", "1:45 PM", "2:00 PM", "2:15 PM", "2:30 PM", "2:45 PM", "3:00 PM", "3:15 PM", "3:30 PM", "3:45 PM", "4:00 PM", "4:15 PM", "4:30 PM", "4:45 PM", "5:00 PM", "5:15 PM", "5:30 PM", "5:45 PM", "6:00 PM", "6:15 PM", "6:30 PM", "6:45 PM", "7:00 PM", "7:15 PM", "7:30 PM", "7:45 PM", "8:00 PM", "8:15 PM", "8:30 PM", "8:45 PM", "9:00 PM", "9:15 PM", "9:30 PM", "9:45 PM", "10:00 PM", "10:15 PM", "10:30 PM", "10:45 PM", "11:00 PM", "11:15 PM", "11:30 PM", "11:45 PM"]
End At
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.Schedule.Thursday.[n].EndAt
  • Type: String
  • Choices: ["None", "12:00 AM", "12:15 AM", "12:30 AM", "12:45 AM", "1:00 AM", "1:15 AM", "1:30 AM", "1:45 AM", "2:00 AM", "2:15 AM", "2:30 AM", "2:45 AM", "3:00 AM", "3:15 AM", "3:30 AM", "3:45 AM", "4:00 AM", "4:15 AM", "4:30 AM", "4:45 AM", "5:00 AM", "5:15 AM", "5:30 AM", "5:45 AM", "6:00 AM", "6:15 AM", "6:30 AM", "6:45 AM", "7:00 AM", "7:15 AM", "7:30 AM", "7:45 AM", "8:00 AM", "8:15 AM", "8:30 AM", "8:45 AM", "9:00 AM", "9:15 AM", "9:30 AM", "9:45 AM", "10:00 AM", "10:15 AM", "10:30 AM", "10:45 AM", "11:00 AM", "11:15 AM", "11:30 AM", "11:45 AM", "12:00 PM", "12:15 PM", "12:30 PM", "12:45 PM", "1:00 PM", "1:15 PM", "1:30 PM", "1:45 PM", "2:00 PM", "2:15 PM", "2:30 PM", "2:45 PM", "3:00 PM", "3:15 PM", "3:30 PM", "3:45 PM", "4:00 PM", "4:15 PM", "4:30 PM", "4:45 PM", "5:00 PM", "5:15 PM", "5:30 PM", "5:45 PM", "6:00 PM", "6:15 PM", "6:30 PM", "6:45 PM", "7:00 PM", "7:15 PM", "7:30 PM", "7:45 PM", "8:00 PM", "8:15 PM", "8:30 PM", "8:45 PM", "9:00 PM", "9:15 PM", "9:30 PM", "9:45 PM", "10:00 PM", "10:15 PM", "10:30 PM", "10:45 PM", "11:00 PM", "11:15 PM", "11:30 PM", "11:45 PM"]
Friday
  • Field Name: Friday.[n]
  • Type: Array
Start At
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.Schedule.Friday.[n].StartAt
  • Type: String
  • Choices: ["None", "12:00 AM", "12:15 AM", "12:30 AM", "12:45 AM", "1:00 AM", "1:15 AM", "1:30 AM", "1:45 AM", "2:00 AM", "2:15 AM", "2:30 AM", "2:45 AM", "3:00 AM", "3:15 AM", "3:30 AM", "3:45 AM", "4:00 AM", "4:15 AM", "4:30 AM", "4:45 AM", "5:00 AM", "5:15 AM", "5:30 AM", "5:45 AM", "6:00 AM", "6:15 AM", "6:30 AM", "6:45 AM", "7:00 AM", "7:15 AM", "7:30 AM", "7:45 AM", "8:00 AM", "8:15 AM", "8:30 AM", "8:45 AM", "9:00 AM", "9:15 AM", "9:30 AM", "9:45 AM", "10:00 AM", "10:15 AM", "10:30 AM", "10:45 AM", "11:00 AM", "11:15 AM", "11:30 AM", "11:45 AM", "12:00 PM", "12:15 PM", "12:30 PM", "12:45 PM", "1:00 PM", "1:15 PM", "1:30 PM", "1:45 PM", "2:00 PM", "2:15 PM", "2:30 PM", "2:45 PM", "3:00 PM", "3:15 PM", "3:30 PM", "3:45 PM", "4:00 PM", "4:15 PM", "4:30 PM", "4:45 PM", "5:00 PM", "5:15 PM", "5:30 PM", "5:45 PM", "6:00 PM", "6:15 PM", "6:30 PM", "6:45 PM", "7:00 PM", "7:15 PM", "7:30 PM", "7:45 PM", "8:00 PM", "8:15 PM", "8:30 PM", "8:45 PM", "9:00 PM", "9:15 PM", "9:30 PM", "9:45 PM", "10:00 PM", "10:15 PM", "10:30 PM", "10:45 PM", "11:00 PM", "11:15 PM", "11:30 PM", "11:45 PM"]
End At
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.Schedule.Friday.[n].EndAt
  • Type: String
  • Choices: ["None", "12:00 AM", "12:15 AM", "12:30 AM", "12:45 AM", "1:00 AM", "1:15 AM", "1:30 AM", "1:45 AM", "2:00 AM", "2:15 AM", "2:30 AM", "2:45 AM", "3:00 AM", "3:15 AM", "3:30 AM", "3:45 AM", "4:00 AM", "4:15 AM", "4:30 AM", "4:45 AM", "5:00 AM", "5:15 AM", "5:30 AM", "5:45 AM", "6:00 AM", "6:15 AM", "6:30 AM", "6:45 AM", "7:00 AM", "7:15 AM", "7:30 AM", "7:45 AM", "8:00 AM", "8:15 AM", "8:30 AM", "8:45 AM", "9:00 AM", "9:15 AM", "9:30 AM", "9:45 AM", "10:00 AM", "10:15 AM", "10:30 AM", "10:45 AM", "11:00 AM", "11:15 AM", "11:30 AM", "11:45 AM", "12:00 PM", "12:15 PM", "12:30 PM", "12:45 PM", "1:00 PM", "1:15 PM", "1:30 PM", "1:45 PM", "2:00 PM", "2:15 PM", "2:30 PM", "2:45 PM", "3:00 PM", "3:15 PM", "3:30 PM", "3:45 PM", "4:00 PM", "4:15 PM", "4:30 PM", "4:45 PM", "5:00 PM", "5:15 PM", "5:30 PM", "5:45 PM", "6:00 PM", "6:15 PM", "6:30 PM", "6:45 PM", "7:00 PM", "7:15 PM", "7:30 PM", "7:45 PM", "8:00 PM", "8:15 PM", "8:30 PM", "8:45 PM", "9:00 PM", "9:15 PM", "9:30 PM", "9:45 PM", "10:00 PM", "10:15 PM", "10:30 PM", "10:45 PM", "11:00 PM", "11:15 PM", "11:30 PM", "11:45 PM"]
Saturday
  • Field Name: Saturday.[n]
  • Type: Array
Start At
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.Schedule.Saturday.[n].StartAt
  • Type: String
  • Choices: ["None", "12:00 AM", "12:15 AM", "12:30 AM", "12:45 AM", "1:00 AM", "1:15 AM", "1:30 AM", "1:45 AM", "2:00 AM", "2:15 AM", "2:30 AM", "2:45 AM", "3:00 AM", "3:15 AM", "3:30 AM", "3:45 AM", "4:00 AM", "4:15 AM", "4:30 AM", "4:45 AM", "5:00 AM", "5:15 AM", "5:30 AM", "5:45 AM", "6:00 AM", "6:15 AM", "6:30 AM", "6:45 AM", "7:00 AM", "7:15 AM", "7:30 AM", "7:45 AM", "8:00 AM", "8:15 AM", "8:30 AM", "8:45 AM", "9:00 AM", "9:15 AM", "9:30 AM", "9:45 AM", "10:00 AM", "10:15 AM", "10:30 AM", "10:45 AM", "11:00 AM", "11:15 AM", "11:30 AM", "11:45 AM", "12:00 PM", "12:15 PM", "12:30 PM", "12:45 PM", "1:00 PM", "1:15 PM", "1:30 PM", "1:45 PM", "2:00 PM", "2:15 PM", "2:30 PM", "2:45 PM", "3:00 PM", "3:15 PM", "3:30 PM", "3:45 PM", "4:00 PM", "4:15 PM", "4:30 PM", "4:45 PM", "5:00 PM", "5:15 PM", "5:30 PM", "5:45 PM", "6:00 PM", "6:15 PM", "6:30 PM", "6:45 PM", "7:00 PM", "7:15 PM", "7:30 PM", "7:45 PM", "8:00 PM", "8:15 PM", "8:30 PM", "8:45 PM", "9:00 PM", "9:15 PM", "9:30 PM", "9:45 PM", "10:00 PM", "10:15 PM", "10:30 PM", "10:45 PM", "11:00 PM", "11:15 PM", "11:30 PM", "11:45 PM"]
End At
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.Schedule.Saturday.[n].EndAt
  • Type: String
  • Choices: ["None", "12:00 AM", "12:15 AM", "12:30 AM", "12:45 AM", "1:00 AM", "1:15 AM", "1:30 AM", "1:45 AM", "2:00 AM", "2:15 AM", "2:30 AM", "2:45 AM", "3:00 AM", "3:15 AM", "3:30 AM", "3:45 AM", "4:00 AM", "4:15 AM", "4:30 AM", "4:45 AM", "5:00 AM", "5:15 AM", "5:30 AM", "5:45 AM", "6:00 AM", "6:15 AM", "6:30 AM", "6:45 AM", "7:00 AM", "7:15 AM", "7:30 AM", "7:45 AM", "8:00 AM", "8:15 AM", "8:30 AM", "8:45 AM", "9:00 AM", "9:15 AM", "9:30 AM", "9:45 AM", "10:00 AM", "10:15 AM", "10:30 AM", "10:45 AM", "11:00 AM", "11:15 AM", "11:30 AM", "11:45 AM", "12:00 PM", "12:15 PM", "12:30 PM", "12:45 PM", "1:00 PM", "1:15 PM", "1:30 PM", "1:45 PM", "2:00 PM", "2:15 PM", "2:30 PM", "2:45 PM", "3:00 PM", "3:15 PM", "3:30 PM", "3:45 PM", "4:00 PM", "4:15 PM", "4:30 PM", "4:45 PM", "5:00 PM", "5:15 PM", "5:30 PM", "5:45 PM", "6:00 PM", "6:15 PM", "6:30 PM", "6:45 PM", "7:00 PM", "7:15 PM", "7:30 PM", "7:45 PM", "8:00 PM", "8:15 PM", "8:30 PM", "8:45 PM", "9:00 PM", "9:15 PM", "9:30 PM", "9:45 PM", "10:00 PM", "10:15 PM", "10:30 PM", "10:45 PM", "11:00 PM", "11:15 PM", "11:30 PM", "11:45 PM"]
Greeting options
  • Field Name: Greeting
  • Type: Object
Options
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.Greeting.ActiveType
  • Type: String
  • Choices: ["No greeting", "Play an audio file", "Add a greeting message"]
Audio File
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.Greeting.AudioFilePrompt
  • Type: String
  • Format: db_filename
Message
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.Greeting.TextToSpeechPrompt
  • Type: String
Call routing options
  • Field Name: CallRoutingOptions
  • Type: Object
Options
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.CallRoutingOptions.Options
  • Type: String
  • Choices: ["Disconnect", "Redirect call", "Play menu options"]
Redirect call
  • Field Name: Redirect
  • Type: Object
Redirect to
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.CallRoutingOptions.Redirect.RedirectTo
  • Type: String
  • Choices: ["Person in organization", "Voice app", "Resource account", "External phone number", "Voicemail"]
Person in organization
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.CallRoutingOptions.Redirect.Person
  • Type: String
  • Target: device/msteamsonline/CsOnlineUser
  • Target attr: UserPrincipalName
  • Format: uri
Voice app
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.CallRoutingOptions.Redirect.VoiceApp
  • Type: String
Resource account
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.CallRoutingOptions.Redirect.ResourceAccount
  • Type: String
External phone number
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.CallRoutingOptions.Redirect.Phone
  • Type: String
Voicemail
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.CallRoutingOptions.Redirect.Voicemail
  • Type: String
Transcription
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.CallRoutingOptions.Redirect.VoicemailTranscription
  • Type: Boolean
Skip voicemail system message
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.CallRoutingOptions.Redirect.VoicemailSkipSystemMessage
  • Type: Boolean
Set up the greeting and menu options
  • Field Name: Menu
  • Type: Object
Greeting
  • Field Name: Greeting
  • Type: Object
Options
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.CallRoutingOptions.Menu.Greeting.ActiveType
  • Type: String
  • Choices: ["Play an audio file", "Add a greeting message"]
Audio File
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.CallRoutingOptions.Menu.Greeting.AudioFilePrompt
  • Type: String
  • Format: db_filename
Message
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.CallRoutingOptions.Menu.Greeting.TextToSpeechPrompt
  • Type: String
Set menu options
  • Field Name: MenuOptions.[n]
  • Type: Array
Dial key
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.CallRoutingOptions.Menu.MenuOptions.[n].DtmfResponse
  • Type: String
  • Choices: ["0", "1", "2", "3", "4", "5", "6", "7", "8", "9"]
Voice Command
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.CallRoutingOptions.Menu.MenuOptions.[n].VoiceResponses
  • Type: String
Redirect To
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.CallRoutingOptions.Menu.MenuOptions.[n].RedirectTo
  • Type: String
  • Choices: ["Operator", "Person in organization", "Voice app", "Resource account", "Voicemail", "External phone number", "Announcement (Play an audio file)", "Announcement (Type in a message)"]
Operator
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.CallRoutingOptions.Menu.MenuOptions.[n].DestinationOperator
  • Type: String
Person in organization
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.CallRoutingOptions.Menu.MenuOptions.[n].DestinationPerson
  • Type: String
  • Target: device/msteamsonline/CsOnlineUser
  • Target attr: UserPrincipalName
  • Format: uri
Voice app
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.CallRoutingOptions.Menu.MenuOptions.[n].DestinationVoiceapp
  • Type: String
Resource account
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.CallRoutingOptions.Menu.MenuOptions.[n].DestinationResourceAccount
  • Type: String
Voicemail
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.CallRoutingOptions.Menu.MenuOptions.[n].DestinationVoicemail
  • Type: String
Transcription
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.CallRoutingOptions.Menu.MenuOptions.[n].DestinationVoicemailTranscription
  • Type: Boolean
Skip Voicemail System Message
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.CallRoutingOptions.Menu.MenuOptions.[n].DestinationVoicemailSkipVoicemailSystemMessage
  • Type: Boolean
External phone number
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.CallRoutingOptions.Menu.MenuOptions.[n].DestinationPhone
  • Type: String
Announcement (Play an audio file)
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.CallRoutingOptions.Menu.MenuOptions.[n].DestinationAnnouncementAudio
  • Type: String
  • Format: db_filename
Announcement (Type in a message)
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.CallRoutingOptions.Menu.MenuOptions.[n].DestinationAnnouncementMessage
  • Type: String
Directory search
  • Field Name: After Hours Call Flow.AfterHoursCallFlow.CallRoutingOptions.Menu.DirectorySearchMethod
  • Type: String
  • Choices: ["None", "Dial by name", "Dial by extension"]
Holiday Call Flows Group Assigned by FDP
  • Field Name: Holiday Call Flows
  • Type: Object
Call flows during holidays
  • Field Name: HolidayCallFlows.[n]
  • Type: Array
Name
  • Field Name: Holiday Call Flows.HolidayCallFlows.[n].Name
  • Type: String
Holiday
  • Field Name: Holiday Call Flows.HolidayCallFlows.[n].Holiday
  • Type: String
  • Target: device/msteamsonline/Holiday
  • Target attr: HolidayName
  • Format: uri
Greeting options
  • Field Name: Greeting
  • Type: Object
Options
  • Field Name: Holiday Call Flows.HolidayCallFlows.[n].Greeting.ActiveType
  • Type: String
  • Choices: ["No greeting", "Play an audio file", "Add a greeting message"]
Audio File
  • Field Name: Holiday Call Flows.HolidayCallFlows.[n].Greeting.AudioFilePrompt
  • Type: String
  • Format: db_filename
Message
  • Field Name: Holiday Call Flows.HolidayCallFlows.[n].Greeting.TextToSpeechPrompt
  • Type: String
Call routing options
  • Field Name: CallRoutingOptions
  • Type: Object
Options
  • Field Name: Holiday Call Flows.HolidayCallFlows.[n].CallRoutingOptions.Options
  • Type: String
  • Choices: ["Disconnect", "Redirect call", "Play menu options"]
Redirect call
  • Field Name: Redirect
  • Type: Object
Redirect to
  • Field Name: Holiday Call Flows.HolidayCallFlows.[n].CallRoutingOptions.Redirect.RedirectTo
  • Type: String
  • Choices: ["Person in organization", "Voice app", "Resource account", "External phone number", "Voicemail"]
Person in organization
  • Field Name: Holiday Call Flows.HolidayCallFlows.[n].CallRoutingOptions.Redirect.Person
  • Type: String
  • Target: device/msteamsonline/CsOnlineUser
  • Target attr: UserPrincipalName
  • Format: uri
Voice app
  • Field Name: Holiday Call Flows.HolidayCallFlows.[n].CallRoutingOptions.Redirect.VoiceApp
  • Type: String
Resource account
  • Field Name: Holiday Call Flows.HolidayCallFlows.[n].CallRoutingOptions.Redirect.ResourceAccount
  • Type: String
External phone number
  • Field Name: Holiday Call Flows.HolidayCallFlows.[n].CallRoutingOptions.Redirect.Phone
  • Type: String
Voicemail
  • Field Name: Holiday Call Flows.HolidayCallFlows.[n].CallRoutingOptions.Redirect.Voicemail
  • Type: String
Transcription
  • Field Name: Holiday Call Flows.HolidayCallFlows.[n].CallRoutingOptions.Redirect.VoicemailTranscription
  • Type: Boolean
Skip voicemail system message
  • Field Name: Holiday Call Flows.HolidayCallFlows.[n].CallRoutingOptions.Redirect.VoicemailSkipSystemMessage
  • Type: Boolean
Set up the greeting and menu options
  • Field Name: Menu
  • Type: Object
Greeting
  • Field Name: Greeting
  • Type: Object
Options
  • Field Name: Holiday Call Flows.HolidayCallFlows.[n].CallRoutingOptions.Menu.Greeting.ActiveType
  • Type: String
  • Choices: ["Play an audio file", "Add a greeting message"]
Audio File
  • Field Name: Holiday Call Flows.HolidayCallFlows.[n].CallRoutingOptions.Menu.Greeting.AudioFilePrompt
  • Type: String
  • Format: db_filename
Message
  • Field Name: Holiday Call Flows.HolidayCallFlows.[n].CallRoutingOptions.Menu.Greeting.TextToSpeechPrompt
  • Type: String
Set menu options
  • Field Name: MenuOptions.[n]
  • Type: Array
Dial key
  • Field Name: Holiday Call Flows.HolidayCallFlows.[n].CallRoutingOptions.Menu.MenuOptions.[n].DtmfResponse
  • Type: String
  • Choices: ["0", "1", "2", "3", "4", "5", "6", "7", "8", "9"]
Voice Command
  • Field Name: Holiday Call Flows.HolidayCallFlows.[n].CallRoutingOptions.Menu.MenuOptions.[n].VoiceResponses
  • Type: String
Redirect To
  • Field Name: Holiday Call Flows.HolidayCallFlows.[n].CallRoutingOptions.Menu.MenuOptions.[n].RedirectTo
  • Type: String
  • Choices: ["Operator", "Person in organization", "Voice app", "Resource account", "Voicemail", "External phone number", "Announcement (Play an audio file)", "Announcement (Type in a message)"]
Operator
  • Field Name: Holiday Call Flows.HolidayCallFlows.[n].CallRoutingOptions.Menu.MenuOptions.[n].DestinationOperator
  • Type: String
Person in organization
  • Field Name: Holiday Call Flows.HolidayCallFlows.[n].CallRoutingOptions.Menu.MenuOptions.[n].DestinationPerson
  • Type: String
  • Target: device/msteamsonline/CsOnlineUser
  • Target attr: UserPrincipalName
  • Format: uri
Voice app
  • Field Name: Holiday Call Flows.HolidayCallFlows.[n].CallRoutingOptions.Menu.MenuOptions.[n].DestinationVoiceapp
  • Type: String
Resource account
  • Field Name: Holiday Call Flows.HolidayCallFlows.[n].CallRoutingOptions.Menu.MenuOptions.[n].DestinationResourceAccount
  • Type: String
Voicemail
  • Field Name: Holiday Call Flows.HolidayCallFlows.[n].CallRoutingOptions.Menu.MenuOptions.[n].DestinationVoicemail
  • Type: String
Transcription
  • Field Name: Holiday Call Flows.HolidayCallFlows.[n].CallRoutingOptions.Menu.MenuOptions.[n].DestinationVoicemailTranscription
  • Type: Boolean
Skip Voicemail System Message
  • Field Name: Holiday Call Flows.HolidayCallFlows.[n].CallRoutingOptions.Menu.MenuOptions.[n].DestinationVoicemailSkipVoicemailSystemMessage
  • Type: Boolean
External phone number
  • Field Name: Holiday Call Flows.HolidayCallFlows.[n].CallRoutingOptions.Menu.MenuOptions.[n].DestinationPhone
  • Type: String
Announcement (Play an audio file)
  • Field Name: Holiday Call Flows.HolidayCallFlows.[n].CallRoutingOptions.Menu.MenuOptions.[n].DestinationAnnouncementAudio
  • Type: String
  • Format: db_filename
Announcement (Type in a message)
  • Field Name: Holiday Call Flows.HolidayCallFlows.[n].CallRoutingOptions.Menu.MenuOptions.[n].DestinationAnnouncementMessage
  • Type: String
Directory search
  • Field Name: Holiday Call Flows.HolidayCallFlows.[n].CallRoutingOptions.Menu.DirectorySearchMethod
  • Type: String
  • Choices: ["None", "Dial by name", "Dial by extension"]
Dial Scope Group Assigned by FDP
  • Field Name: Dial Scope
  • Type: Object
Dial Scope
  • Field Name: DialScope
  • Type: ["Object", "Null"]
Included Groups
  • Field Name: IncludedGroups
  • Type: ["Array", "Null"]
Excluded Groups
  • Field Name: ExcludedGroups
  • Type: ["Array", "Null"]
Resource Accounts Group Assigned by FDP
  • Field Name: Resource Accounts
  • Type: Object
Resource Accounts
  • Field Name: ApplicationInstances
  • Type: ["Array", "Null"]
Resource Account
  • Field Name: Resource Accounts.ApplicationInstances.ApplicationInstance
  • Type: String
  • Target: device/msteamsonline/CsOnlineApplicationInstance
  • Target attr: UserPrincipalName
  • Format: uri
Resource Account Number
  • Field Name: Resource Accounts.ApplicationInstances.ApplicationInstanceNumber
  • Type: ["String", "Null"]
Authorized users Group Assigned by FDP
  • Field Name: Authorized users
  • Type: Object
Authorized Users
  • Field Name: AuthorizedUsers
  • Type: Object
Users
  • Field Name: Users.[n]
  • Type: Array